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DoubleTree by Hilton Utica

4.0 star property

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Photo gallery for DoubleTree by Hilton Utica

Lobby
Exterior
Studio Suite, 1 King Bed | In-room safe, desk, laptop workspace, blackout drapes
Lobby
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Gym
  • 24/7 front desk
  • Room service

Explore the area

Map
102 Lafayette Street, Utica, NY, 13502
  • Stanley Theater
    ‪7 min walk‬
  • Saranac Brewery
    ‪15 min walk‬
  • Utica College
    ‪5 min drive‬
  • Rome, NY (RME-Griffiss Intl.)
    ‪19 min drive‬

Room options

View all photos for Room, 1 Queen Bed, Accessible, Bathtub (Mobility & Hearing)

In-room safe, desk, laptop workspace, blackout drapes

Room, 1 Queen Bed, Accessible, Bathtub (Mobility & Hearing)

8.0 out of 10
Very good
(2 reviews)
  • 355 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Jetted Tub

In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 King Bed, Jetted Tub

  • 646 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed w/Personal Fitness Studio

In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 King Bed w/Personal Fitness Studio

  • 646 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible (Mobility & Hearing, Roll-in Shower)

In-room safe, desk, laptop workspace, blackout drapes

Room, 1 Queen Bed, Accessible (Mobility & Hearing, Roll-in Shower)

10.0 out of 10
Exceptional
(1 review)
  • 355 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed

In-room safe, desk, laptop workspace, blackout drapes

Room, 1 Queen Bed

9.0 out of 10
Wonderful
(19 reviews)
  • 355 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | In-room safe, desk, laptop workspace, blackout drapes

Room, 1 King Bed

9.0 out of 10
Wonderful
(8 reviews)
  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | In-room safe, desk, laptop workspace, blackout drapes

Room, 2 Queen Beds

8.0 out of 10
Very good
(20 reviews)
  • 463 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Corner (Hearing)

Room, 2 Queen Beds, Accessible, Corner (Hearing) | In-room safe, desk, laptop workspace, blackout drapes

Room, 2 Queen Beds, Accessible, Corner (Hearing)

  • 463 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed, Accessible (Hearing)

In-room safe, desk, laptop workspace, blackout drapes

Studio Suite, 1 King Bed, Accessible (Hearing)

10.0 out of 10
Exceptional
(1 review)
  • 452 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

In-room safe, desk, laptop workspace, blackout drapes

Room, 2 Queen Beds, Accessible, Bathtub

10.0 out of 10
Exceptional
(3 reviews)
  • 463 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, View, Corner

In-room safe, desk, laptop workspace, blackout drapes

Room, 2 Queen Beds, View, Corner

8.6 out of 10
Excellent
(7 reviews)
  • 463 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed

In-room safe, desk, laptop workspace, blackout drapes

Studio Suite, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • 452 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Accessible, Bathtub

Studio Suite, 1 King Bed, Accessible, Bathtub | In-room safe, desk, laptop workspace, blackout drapes

Studio Suite, 1 King Bed, Accessible, Bathtub

  • 646 sq ft
  • Sleeps 2
  • 1 King Bed

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Reception

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The price is $204 total
includes taxes & fees
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About this property

DoubleTree by Hilton Utica

4-star Utica hotel walkable to Utica Memorial Auditorium
Along with a restaurant, this hotel has a 24-hour fitness center and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a snack bar/deli, coffee/tea in a common area, and a business center. Housekeeping is available on request.
DoubleTree by Hilton Utica offers 112 accommodations with iPod docking stations and MP3 docking stations. 50-inch LED televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include designer toiletries, complimentary toiletries, hair dryers, and toothbrushes and toothpaste.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and irons/ironing boards. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.
Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. This 4-star property offers access to a business center and meeting rooms.

A computer station is located on site and wireless Internet access is complimentary. Event facilities measuring 6600 square feet (613 square meters) include conference space. This luxury hotel also offers a 24-hour fitness center, a vending machine, and multilingual staff. Complimentary self parking is available on site, along with a car charging station.

DoubleTree by Hilton Utica has designated areas for smoking.

Continental breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:30 AM and on weekends between 8:00 AM and 11:00 AM.
DoubleTree by Hilton Utica has a restaurant on site.
Room service (during limited hours) is available.

Awards and affiliations

The property is a member of Historic Hotels of America.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Free in-room WiFi has a 4-device limit
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Continental breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 8:00 AM to 11:00 AM on weekends; USD 6.50 to 15.95 for adults and USD 6.50 to 14.95 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym

Family friendly

  • In-room crib
  • In-room refrigerator
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Wedding services

Business services

  • 6,600 square feet of conference space
  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Outdoor entertainment area
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (27 inch wide door)
  • Front entrance ramp
  • Handrails in stairways (32 inches high)
  • Phone accessibility kit
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 14 floors
  • Ballroom
  • Banquet hall
  • Built in 1912
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 50-inch LED TV with premium cable channels
  • iPod dock
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
4 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 15 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately USD 6.50 to 15.95 for adults, and USD 6.50 to 14.95 for children
  • Rollaway bed fee: USD 15 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Free in-room WiFi has a 4-device limit
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Ascend Collection Utica
Utica Ascend Collection
DoubleTree Hilton Utica Hotel
DoubleTree Hilton Utica
DoubleTree by Hilton Utica Hotel
DoubleTree by Hilton Utica Utica
DoubleTree by Hilton Utica Hotel Utica

DoubleTree by Hilton Utica Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 547 out of 1000 reviews
Rating 8 - Good. 281 out of 1000 reviews
Rating 6 - Okay. 94 out of 1000 reviews
Rating 4 - Poor. 47 out of 1000 reviews
Rating 2 - Terrible. 31 out of 1000 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent room, service, and restaurant
Stayed 1 night in Mar 2025

10/10 Excellent

David

Stayed 2 nights in Mar 2025

10/10 Excellent

Isabel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My 3rd time there, love it convenience to cafe's you could just walk right in downtown.
Stayed 2 nights in Mar 2025

4/10 Poor

Frances

Traveled with family
Disliked: Cleanliness, staff & service
Hotel room was not cleaned properly- hair on pillows and under the sheets and on the bathroom floors . The two complimentary water bottles in the room had both been opened and partially emptied but still placed next to clean glasses to be used. The internet was not working for most of the stay. When I went downstairs for coffee around 6:45 am, there was a redolent homeless gentleman raiding the breakfast items and getting coffee as quickly as possible and then leaving after having stuffing everything in his giant backpack with a cardboard “homeless” sign also sticking out the back of it. (Honestly, I’m all for feeding those in need but it made me like the premises were not even close to secure— there was not a staff member in sight to witness this happening in the main lobby). As for the front desk, it was a) not staffed with anyone or b) staffed with someone who basically couldn’t be bothered to deal with the guests. I asked him about any recommended restaurants within walking distance and he curtly told me to google some options. Not expecting concierge service but a minimal, cordial conversation didn’t seem unreasonable, especially as google directed me to a closed pizzeria on a dark street nearby. The lobby was nice though. A beautiful staircase. It’s clearly located in an historic building which has a lovely exterior. And it’s within walking distance to a nice cafe called Knead to Eat. It’s also very close to the Nexus Center which was very convenient.
Stayed 2 nights in Mar 2025

8/10 Good

James

Stayed 2 nights in Mar 2025

10/10 Excellent

Christian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Mar 2025

10/10 Excellent

Donald

Stayed 1 night in Mar 2025

8/10 Good

Stephen

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Room was great as usual. Problem is other guests making noise at 3am one night and 4am the next. Front desk did quiet them down, but only after we called. Also TV screens went on in the middle of the night.
Stayed 2 nights in Mar 2025

10/10 Excellent

Kera

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Curtis

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Staff did not clean our room, make beds, remove garbage, or refill coffee. Desk said they were very busy that day.
Stayed 2 nights in Mar 2025

2/10 Terrible

Travis

Stayed 3 nights in Mar 2025

8/10 Good

Chris

Stayed 2 nights in Mar 2025

10/10 Excellent

George, Albany

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in with friendly staff. Clean room.
Stayed 1 night in Mar 2025

10/10 Excellent

Michael

Disliked: Staff & service
Stayed 1 night in Mar 2025

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here every time i am in Utica. Wonderful Hotel!
Stayed 2 nights in Feb 2025

10/10 Excellent

Elishia

Liked: Cleanliness, staff & service, property conditions & facilities
Always my go to when I’m in the area!
Stayed 1 night in Mar 2025

10/10 Excellent

Cathy, Hamburg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the cookies
Stayed 1 night in Feb 2025

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is outstanding, very helpful!
Stayed 1 night in Feb 2025

6/10 Okay

TRACTOR DC WACO

Business traveler
Disliked: Staff & service, property conditions & facilities
Stayed 6 nights in Feb 2025

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Definitely needs more handicap parking and regular parking
Stayed 1 night in Feb 2025

8/10 Good

Kali

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing with the exception of the hotel resturant breakfast. 45 mins to receive our food while only one waitress worked serving 6 tables. I would have nothing but sympathy for understaffing if I had received the actual meal I ordered. Loaded home fries, which should have been home fries with sausage, cheese, peppers, onions with a side of sour cream… were really French fries with cheddar bacon and a sprinkle of parsley I would have asked for a correction if I had an additional 45 mins to wait. If the menu item was unavailable they should have said something beforehand.
Stayed 1 night in Feb 2025

10/10 Excellent

david, Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient, Staff very pleasant and helpful
Stayed 1 night in Feb 2025

10/10 Excellent

Kevin Yebes

Stayed 2 nights in Feb 2025

8/10 Good

Simeon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First room that we went in had not been made up by 7pm. Front desk did assign another room.
Stayed 1 night in Feb 2025

10/10 Excellent

Dillon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025