6/10 Okay
Derek, Bellevue
Dec 23, 2024
Liked: Cleanliness
Disliked: Staff & service
The hotel is well located but, the neighborhood had motorcycles with no muffler running at 2-5am through the area. Who knows if this is a one off but, it was obnoxiously loud. The rooms also do not have individual thermostats. You can turn the radiator off. I'm sure this is "cozy" in some times of the year but, with outdoor temperatures of 10 degrees C its excessive to set the room temperature at 26-27 C with no way to bring it down. Welcome to your personal sauna. The staff was simply not up to the task of a 4 star hotel - a martini on the bar menu but, no clue how to make one. An ask for a one hour later checkout led to a debate about 4 & 8 hour late check outs - off topic - and to no effect - housekeeping banging on my door 10 minutes before "normal checkout" as if its the only room they could work on. Then calls from the front desk while I was in the shower to again harass about the absurd 10am check out. No recollection that the objective was to give me an hour or two not to rush out in the AM to sit in the lobby. However, just a busy signal when trying to call the front desk back. I pulled the manager aside and informed him of this tragic execution by his staff. To his credit, he comp'd food and beverage. This hotel should be perfection from its facility and location to the cruise port but, it is simply not up to the job. Incorrect information on getting from hotel to ship at the dock was the capper. Told a taxi would get me to my ship, totally false.
Derek
Stayed 1 night in Dec 2024