2/10 Terrible
Meagan
Aug 3, 2024
Disliked: Property conditions & facilities
Deluxe suite = no tv, water, hot tub or view
The Deluxe suite with hot tub was shockingly in a place where anyone entering the hotel could see into your bedroom so curtains had to stay closed. The other "view" in the deluxe suite twice the price of all others was bushes and a gravel driveway, like a motel 6. The huge tv never had a signal. The interior hot tub I paid handsomely for was never able to be used to a water issue, and my bathroom was flooded in an inch of water and no one came to clean it up so it soaked into the wood underneath and caused a slip hazzard. This water issue made it where I was only able to take a 1 minute shower, left with soap in my crevices and conditioner in my hair and unable to brush my teeth. When I was encouraged minutes before the shower was fine and had plentiful water and not warned this could happen. The food was okay but 4 times the usual price for better. They claim I'm being refunded but at this point I don't trust them and won't be leaving until I get a refund message. The staff is nice, but it's not enough and not what I paid for. I won't be compensated for my travel and expenses to be here literally have zero basics other than a bed much less the luxury I paid double over others in the hotel with small rooms that enjoyed gorgeous mountains and river views. Sadly, I think you need to skip this hotel or beware that "deluxe suite" means you may leave with soap where the sun doesn't shine.
Meagan
Stayed 1 night in Aug 2024
