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Upper Lake Inn and Suites

2.0 star property

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Photo gallery for Upper Lake Inn and Suites

Desk, laptop workspace, blackout drapes, iron/ironing board
Lobby sitting area
Desk, laptop workspace, blackout drapes, iron/ironing board
Lobby
Exterior

Reviews

7.6 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Pet friendly
  • Laundry
  • Air conditioning
  • Parking included
  • Free WiFi

Explore the area

Map
450 E Highway 20, Upper Lake, CA, 95485
  • Upper Lake Main Street
    ‪4 min walk‬
  • Meadow Pointe Residential Park
    ‪5 min walk‬
  • Running Creek Casino
    ‪6 min walk‬
  • Ukiah, CA (UKI-Ukiah Regional)
    ‪34 min drive‬

Room options

View all photos for Standard Single Room, 1 Queen Bed

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Single Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Studio Suite, 1 King Bed

Desk, laptop workspace, blackout drapes, iron/ironing board

Junior Studio Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Double Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

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About this property

Upper Lake Inn and Suites

Upper Lake motel walkable to Upper Lake Main Street
A microwave in a common area, laundry facilities, and a 24-hour front desk are available at this smoke-free motel. Free WiFi in public areas and free self parking are also provided. Additionally, express check-out, barbecue grills, and a picnic area are onsite. Housekeeping is available on request.
Upper Lake Inn and Suites offers 34 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations with jetted bathtubs and complimentary toiletries.

This Upper Lake motel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

The recreational activities listed below are available either on site or nearby; fees may apply.
Upper Lake Inn and Suites features barbecue grills, a picnic area, and laundry facilities. Public areas are equipped with complimentary wireless Internet access. This hot springs motel also offers express check-out, a television in a common area, and a microwave in a common area. Limited complimentary onsite parking is available on a first-come, first-served basis.

Upper Lake Inn and Suites is a smoke-free property.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Things to do

  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Shared microwave

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Outdoors

  • Barbecue grill
  • In the mountains
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Pool hoist on site
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Built in 1992
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Freezer
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 150.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Google Pay and Apple Pay
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Masks are required at the property for guests without COVID-19 vaccination
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Alcohol is not served at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

SUPER 8 MOTEL UPPER LAKE
SUPER 8 UPPER LAKE
Super 8 Upper Lake Motel
Super Eight Upper Lake
Upper Lake Super Eight
Upper Lake Super 8
Super 8 Upper Lake Lake County, CA
Super 8 Wyndham Upper Lake Motel
Super 8 Wyndham Upper Lake
Super Eight Upper Lake
Upper Lake Super Eight
Super 8 By Wyndham Upper Lake Lake County
Upper Lake Super 8
Upper And Suites Upper
Super 8 by Wyndham Upper Lake
Upper lake Inn and Suites Motel
Upper lake Inn and Suites Upper Lake
Upper lake Inn and Suites Motel Upper Lake

Upper Lake Inn and Suites Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 16 out of 39 reviews
Rating 8 - Good. 10 out of 39 reviews
Rating 6 - Okay. 5 out of 39 reviews
Rating 4 - Poor. 5 out of 39 reviews
Rating 2 - Terrible. 3 out of 39 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

6/10 Okay

linda

Liked: Cleanliness, staff & service, property conditions & facilities
It didn't have a area to cook
Stayed 3 nights in Oct 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value and nice
Hotel was better than expected. The room was very Clean and comfortable. And was close to restaurants and casino.
Stayed 2 nights in Oct 2024

8/10 Good

Andrew, Santa Rosa

My room was clean & quiet. The A/C worked but was a bit noisy & off & on all night. I couldn’t open the window, which would have worked better on a cool night. Also, the big spotlight outside my room, which was great for security, cast a fair amount of light into my room, making sleep more difficult
Stayed 1 night in Oct 2024

6/10 Okay

marco

Business traveler
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Aug 2024

4/10 Poor

Ellen

Liked: Cleanliness
Disliked: Staff & service
They did not have the reservation and kept saying the internet was down…all night until it was time for me to leave. Then magically it was up. Clerk kept using honey and dear, etc to address me. It wasn’t great but not the worst either.
Stayed 1 night in Aug 2024

10/10 Excellent

brian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Jul 2024

8/10 Good

Rafael

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay when in the area
Stayed 1 night in Apr 2024

4/10 Poor

Kimberly

Liked: Cleanliness
No-asis
Hotels.com’s listing includes a pool (along with pics) and that the hotel was pet friendly. We’d been traveling with our dog for over 12 hours and were road weary, so this looked like the perfect oasis to rejuvenate us. We booked it! Sadly, when we arrived there was no pool, and they hadn’t had one since Covid. Also, they required a $25 pet deposit that wasn’t mentioned at booking. Okay. Then let’s add the bed was noisy (the left side made a bang side when you sat down) and was hard, and the shutters on the windows did not block the bright security light outside our room, so no sleep for us this night. The front desk basically placed the blame on hotels.com for the pool and pet, but did recommend some good places to eat nearby. That was nice. The soda machine was broken, but you could buy drinks and snacks from the counter. Final sad complaint, the tv channels didn’t come in clear. It just wasn’t anything we were expecting, so I want to make sure no one else is surprised.
Stayed 1 night in Jul 2024

2/10 Terrible

Anastasia

Stayed 1 night in Jul 2024

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
It was ok
Stayed 1 night in Jul 2024

10/10 Excellent

ana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing
Stayed 2 nights in Jul 2024

8/10 Good

Wayne

Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Amenities
With a few exceptions in our experience, the husband-wife management is responsive to requests and generally courteous. "Ken," the husband of the South Asian couple was a little surly one morning when asked to reprogram our key cards. In contrast, his wife "Bikie" (?) was always cheerful, even when asked to exchange our towels for fresh early in the morning. To be fair, there is no back-up for them, so they're up late. Morning isn't their best time. The facility is a recycled Super 8 with obvious equipment and physical deficiencies. It's by far the lowest-cost lodging in the Upper Lake area for obvious reasons. The pool appears to be permanently closed. Some repainting and maintenance work was ongoing at the time of our stay. Possibly it will get better? Our room overall was clean, though we thought the carpeting a little dingy. Linens were fresh. We always check for bedbugs, even in high-end hotels. There was no evidence of the critters. Our stay was predicated on being close to our business destination. Other options include a casino down Hwy. 20 a short distance, but at a much higher price. There are few restaurant options in the area, though enough to satisfy our needs. Try Judy's cafe directly across Hwy. 20. The food is good and the staff is cheerfully responsive. The Blue Wing, a more upscale restaurant in Upper Lakes Old Town is more upscale. It offers dining inside and outside. There was live music the evening dined outside. Breakfast is a little too fussy for us.
Stayed 1 night in Jun 2024

10/10 Excellent

Robyn

Liked: Cleanliness
Stayed 1 night in Jun 2024

10/10 Excellent

Roxanne

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Location was convenient for our needs. The pool is out of service, seems permanent by the looks of it.
Stayed 1 night in Jun 2024

8/10 Good

Wayne

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
This is an older, recycled facility, probably a former chain hotel built in the 1960's or 70's with the typical 2-story, outside entry configuration. Due to several prior negative experiences, we try to avoid facilities owned and operated by people originating from the Asian subcontinent bordering the Bengal Sea. Often, they cut too many "corners," and don't seem to concern themselves with cleanliness and guest comfort. Often, the reviews will signal the ownership, or we'll call ahead. English spoken with a distinct accent usually provide enough clues. Our efforts don't vary, so we were somewhat surprised to encounter the aroma of curry upon arrival. Of course, this was past the date and time for cancelation without penalty, so we "hunkered down," waiting for the nearly inevitable "other shoe" to drop. As we settled in, we noticed the usual decaying concrete on the stairway leading to our room on the second story, and that the pool was "closed for the season" due to hundreds of boxes and othe items stored under what we interpreted as a pool house at the end, the gate securely locked. We don't know what that was all about..., but somewhat unsightly in our opinion. There was a problem with the credit card reader at check-in, so we were asked to return later. No matter. It's incumbant upon them to collect the room fee. We set aboit organizing our stay, unloading a fair amount ot luggage and other items for our upcoming business, the purpose of our stay. There was no elevator.
Stayed 2 nights in Jun 2024

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice operator
Stayed 1 night in Mar 2024

4/10 Poor

Spencer

Traveled with partner
Disliked: Staff & service, property conditions & facilities
People kept getting the wrong room number issued by staff and people kept trying our room
Stayed 1 night in May 2024

4/10 Poor

Larena

Liked: Cleanliness
Disliked: Staff & service
Terrible customer service
I have a bad knee and this place does not have an elevator. I asked if I could have a bottom floor and he said no you can’t because you put your reservation online and not through us. There was only 6 cars parked the whole night, they could have gave me a bottom room. But they refused and I had a never hard time getting up stairs with my knee. I was not happy terrible customer service
Stayed 1 night in May 2024

10/10 Excellent

Mateusz

Liked: Cleanliness, staff & service, property conditions & facilities
Standard stay; decent property.
Stayed 1 night in Apr 2024

2/10 Terrible

Kevin

Stayed 1 night in Apr 2024

10/10 Excellent

Theresa

Stayed 4 nights in Apr 2024

2/10 Terrible

Cassidy

Stayed 1 night in Apr 2024

4/10 Poor

Alina

Disliked: Cleanliness, staff & service, property conditions & facilities
Ocean dirty and front desk ppl angry
Stayed 1 night in Feb 2024