6/10 Okay
francisco, london
Traveled with partner
Oct 13, 2024
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The hotel is rather lovely. Great spacious room. We had the best eve r dinner at the restaurant BUT there is a massive bit coming up…. The hotel didn’t tell us about the huge and exceptionally noisy environment due to extensive building work. It is utterly noisy and v uncomfortable. We had to leave the hotel
For the day in order to relax and enjoy. Totally unfair. We approached the reception team and they literally lied to be by saying it was just a last minute problem. They all
Lied to our faces. Shame on you
Expedia for not looking after us your customers and failing to advise and give us the chance to book another hotel. This hotel
Was and is v expensive and yet we hate it due to the building work. Stay away until the work is completed or demand a discount. It is unfair that we pay for a service which is not being fully provided. For the team at Expedia, I expect more from you
Considering the huge amount of bookings I have made the past few months. You were supposed to take care of us all customers and those who were supposed to enjoy the Platinum status. This is not the case.
I am embarrassed on your and the hotel behalf.
francisco
Stayed 2 nights in Oct 2024