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Novotel Sunshine Coast Resort

4.0 star property

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Photo gallery for Novotel Sunshine Coast Resort

Outdoor pool, pool umbrellas
Boating
Property grounds
1 bedroom, individually decorated, desk, laptop workspace
Exterior

Reviews

7.6 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Room service
  • Bar
  • Hot Tub
  • Gym

Explore the area

Map
270 Ocean Drive, Sunshine Coast, Twin Waters, QLD, 4564
  • Twin Waters Golf Club
    ‪15 min walk‬
  • Sunshine Plaza
    ‪11 min drive‬
  • Maroochydore Beach
    ‪14 min drive‬
  • Maroochydore, QLD (MCY-Sunshine Coast)
    ‪7 min drive‬

Room options

View all photos for Room, 1 Queen Bed, Garden View (Resort)

Room, 1 Queen Bed, Garden View (Resort) | 1 bedroom, individually decorated, desk, laptop workspace

Room, 1 Queen Bed, Garden View (Resort)

8.0 out of 10
Very good
(6 reviews)
  • 312 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 King Bed

1 bedroom, individually decorated, desk, laptop workspace

Executive Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 Double Bed with Sofa bed

1 bedroom, individually decorated, desk, laptop workspace

Executive Room, 1 Double Bed with Sofa bed

  • Sleeps 2
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Room, 1 Queen Bed, Lagoon View

Room, 1 Queen Bed, Lagoon View | 1 bedroom, individually decorated, desk, laptop workspace

Room, 1 Queen Bed, Lagoon View

7.2 out of 10
Good
(14 reviews)
  • 312 sq ft
  • Lagoon view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, Garden View

1 bedroom, individually decorated, desk, laptop workspace

Suite, Garden View

  • 560 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Bungalow, 1 Double Bed, Overwater

Bungalow, 1 Double Bed, Overwater | 1 bedroom, individually decorated, desk, laptop workspace

Bungalow, 1 Double Bed, Overwater

  • 807 sq ft
  • Lagoon view
  • Sleeps 2
  • 1 Double Bed

View all photos for Grand Bungalow, Overwater

1 bedroom, individually decorated, desk, laptop workspace

Grand Bungalow, Overwater

  • Sleeps 6
  • 3 Double Beds

View all photos for Suite, Lagoon View

1 bedroom, individually decorated, desk, laptop workspace

Suite, Lagoon View

  • 560 sq ft
  • Lagoon view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, Multiple Beds, Lagoon View

Room, Multiple Beds, Lagoon View | 1 bedroom, individually decorated, desk, laptop workspace

Room, Multiple Beds, Lagoon View

  • 312 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Room, Multiple Beds, Garden View

Room, Multiple Beds, Garden View | 1 bedroom, individually decorated, desk, laptop workspace

Room, Multiple Beds, Garden View

7.6 out of 10
Good
(14 reviews)
  • 312 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Executive Double Room, 2 Double Beds, Lagoon View

Executive Double Room, 2 Double Beds, Lagoon View | View from room

Executive Double Room, 2 Double Beds, Lagoon View

8.4 out of 10
Very good
(9 reviews)
  • 320 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Double Room, 2 Double Beds, Garden View

Executive Double Room, 2 Double Beds, Garden View | 1 bedroom, individually decorated, desk, laptop workspace

Executive Double Room, 2 Double Beds, Garden View

9.0 out of 10
Wonderful
(15 reviews)
  • 320 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, 1 King Bed, Lagoon View

Executive Room, 1 King Bed, Lagoon View | 1 bedroom, individually decorated, desk, laptop workspace

Executive Room, 1 King Bed, Lagoon View

7.6 out of 10
Good
(12 reviews)
  • 320 sq ft
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Garden View

1 bedroom, individually decorated, desk, laptop workspace

Executive Room, 1 King Bed, Garden View

8.4 out of 10
Very good
(7 reviews)
  • 320 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Bungalow, 1 Double Bed, Overwater

1 bedroom, individually decorated, desk, laptop workspace

Deluxe Bungalow, 1 Double Bed, Overwater

  • Sleeps 3
  • 1 Double Bed

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The price is $131 total
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About this property

Novotel Sunshine Coast Resort

4-star Sunshine Coast hotel, connected to the convention center in Twin Waters
At Novotel Sunshine Coast Resort, relax by an outdoor pool or hit the beach where you can enjoy volleyball. Housekeeping is available on request.
Novotel Sunshine Coast Resort offers 361 accommodations, which are accessible via exterior corridors and feature hair dryers and irons/ironing boards. Rooms open to balconies or patios. Each accommodation is individually decorated. Satellite television is provided.

Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks, desk chairs, and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. After a day at the beach, enjoy amenities at Novotel Sunshine Coast Resort like an outdoor pool, a children's pool, and a 24-hour fitness center.

The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wired and wireless Internet access. This beach hotel also offers a hot tub, a garden, and a terrace. Complimentary self parking is available on site.

Novotel Sunshine Coast Resort has designated areas for smoking.

Sola Restaurant - This buffet restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.
Sola Bar - This bar is located by the pool. Open daily.
Deli Cafe - Onsite café. Open daily.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Deli Cafe
  • Sola Bar
  • Sola Restaurant

Things to do

  • 24-hour gym
  • Arcade/game room
  • Beach volleyball
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Golf
  • Hot tub
  • Kayaking
  • Mini golf
  • Outdoor pool
  • Paddleboard
  • Sailing
  • Water sports equipment

Family friendly

  • Arcade/game room
  • Children's pool
  • Crib (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Pool gate
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 12 meeting rooms
  • 12,109 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a regional park
  • On a lake
  • On the beach
  • Outdoor furniture
  • Picnic area
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch TV with satellite channels

Food and drink

  • Cleaning supplies
  • Electric kettle
  • Limited room service
  • Refrigerator
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 11:30 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for AUD 10.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 100.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Crib (infant bed) fee: AUD 10.0 per night
  • Credit card charges are subject to a surcharge of 1.4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Novotel Resort Twin Waters
Novotel Twin Waters
Novotel Twin Waters Resort
Twin Waters Novotel
Twin Waters Novotel Resort
Twin Waters Resort

Novotel Sunshine Coast Resort Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 327 out of 1001 reviews
Rating 8 - Good. 328 out of 1001 reviews
Rating 6 - Okay. 178 out of 1001 reviews
Rating 4 - Poor. 93 out of 1001 reviews
Rating 2 - Terrible. 75 out of 1001 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Renee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Camilla

Traveled with partner
Liked: Cleanliness, staff & service
Overall it was a lovely stay. However, the food was very disappointing, cheap and inedible, but charged at expensive prices. Outside of this we’d be happy to visit again. Seemed like a very family friendly resort.
Stayed 1 night in Apr 2025

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort

Underrated

Overrated. We were looking forward to our stay, but our stay was underwhelming. The room had only one lamp and no overhead lighting. There wasn’t a lift for our luggage. The receptionist didn’t give us any information on arrival other than where our room was. The breakfast was good but the evening dinner was poor. The photos did not reflect the quality of the room. A shame as we were looking forward to our stay
Stayed 1 night in Apr 2025

6/10 Okay

Gregory

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very dated, could use a facelift.
Stayed 2 nights in Apr 2025

2/10 Terrible

Byron

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Where did it end. We ordered a baby cot on checking it it never arrived, tried to call reception 3 times and no one answered. The place was filthy our baby had black legs and feet from the dirt on the floor. There was blood on the toilet door. I went to the bar and tried to order a drink but could not room charge despite providing a credit card on check in. This happened 3 times and had to carry my phone in wet areas just to pay for a drink. The next morning rang 3 times no answer had to call the outside line from my mobile. Then tried to use the gym and my card wouldn’t work. I’ve been travelling around the world for over 30 years and have never seen a more poorly run resort. I paid $700 a night for the room and could not relax once.
Stayed 1 night in Apr 2025

10/10 Excellent

Eleonora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was beautiful
Stayed 5 nights in Mar 2025

10/10 Excellent

Gabriel

Stayed 4 nights in Feb 2025

8/10 Good

Mary-Ellen

Liked: Cleanliness, staff & service, room comfort
Underwhelming for price. Resort where as many rooms in double story concrete blocks are arranged around lovely gardens. Not my cup of tea. Breakfast variety was good but kinda cold. Entrance to reception is lovely.
Stayed 1 night in Mar 2025

10/10 Excellent

Jane

Stayed 1 night in Mar 2025

8/10 Good

James

Liked: Cleanliness, staff & service
Good
Stayed 1 night in Mar 2025

2/10 Terrible

Gregory

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No better than a pub stay
Stayed 2 nights in Mar 2025

8/10 Good

Michelle

Traveled with group
Liked: Cleanliness, staff & service, amenities
The hotel was lovely. The only thing that ruined our stay was the restaurant. No table service ,and the food was terrible . Being such a lovely venue the restaurant needs some improvement .
Stayed 1 night in Mar 2025

10/10 Excellent

Adam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, lovely staff, hard to find apartment and aircon was quite noisy during the night but overall a nice stay.
Stayed 1 night in Mar 2025

10/10 Excellent

Wayne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I’ll be back!

Rooms remain modern, clean and there are good facilities available. The gardens are extensive with local wildlife to enjoy watching. Definitely worth coming back again.
Stayed 3 nights in Mar 2025

10/10 Excellent

Viena

Liked: Cleanliness, staff & service, amenities
Lovely n clean
Stayed 2 nights in Jan 2025

2/10 Terrible

Kane William

Stayed 1 night in Feb 2025

10/10 Excellent

Temi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

8/10 Good

phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Andres Esteban

Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Oldish, sliding doors didn’t work, no safe , missing bed side lamp , spoon , vanity light didn’t work, broken hanger - very disappointed . However the bed and pillow were very comfortable and clean
Stayed 5 nights in Feb 2025

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

8/10 Good

Tim

Stayed 2 nights in Feb 2025

10/10 Excellent

Reece, Gold Coast

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property, couldn’t use the sale boats as they were privately hired and all were unavailable
Stayed 1 night in Feb 2025

10/10 Excellent

Tameena S

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it, the staff was amazing
Stayed 7 nights in Jan 2025

8/10 Good

Nicole

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is great - gardens well maintained - staff very pleasant and helpful - housekeeping needs attention : bed top sheet well done, bottom sheet not even streched, cups and glasses not cleaned, coffee not replaced, floor not vacc or mopped on 3 days stay, towels not replaced when required. Housekeeper needs a better control.
Stayed 2 nights in Feb 2025

4/10 Poor

Ivan

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Disappointing stay as resort is very run down, rooms were sub standard for the price, not even a saucer for a tea cup, no cutlery. Poolside tables and lounge old and ratty, ants in the room. Did not feel like resort living unfortunately.
Stayed 2 nights in Jan 2025