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Novotel Sunshine Coast Resort

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Novotel Sunshine Coast Resort

Outdoor pool, pool umbrellas
Exterior
Property entrance
Individually decorated, desk, laptop workspace, iron/ironing board
Gazebo

Reviews

7.6 out of 10

Good

Popular amenities

  • 24/7 front desk
  • Room service
  • Bar
  • Hot Tub

Explore the area

Map
270 Ocean Drive, Sunshine Coast, Twin Waters, QLD, 4564
  • Twin Waters Golf Club
    17 min walk
  • Mudjimba Beach
    3 min drive
  • Marcoola Beach
    8 min drive
  • Maroochydore, QLD (MCY-Sunshine Coast)
    6 min drive

Room options

View all photos for Room, 1 Queen Bed, Garden View (Resort)

Individually decorated, desk, laptop workspace, iron/ironing board

Room, 1 Queen Bed, Garden View (Resort)

  • 312 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Lagoon View

Room, 1 Queen Bed, Lagoon View | Individually decorated, desk, laptop workspace, iron/ironing board

Room, 1 Queen Bed, Lagoon View

  • 312 sq ft
  • Lagoon view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, Garden View

Suite, Garden View | Individually decorated, desk, laptop workspace, iron/ironing board

Suite, Garden View

  • 560 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Bungalow, 1 Double Bed, Overwater

Bungalow, 1 Double Bed, Overwater | Individually decorated, desk, laptop workspace, iron/ironing board

Bungalow, 1 Double Bed, Overwater

  • 807 sq ft
  • Lagoon view
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, Lagoon View

Suite, Lagoon View | Individually decorated, desk, laptop workspace, iron/ironing board

Suite, Lagoon View

  • 560 sq ft
  • Lagoon view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, Multiple Beds, Lagoon View

Room, Multiple Beds, Lagoon View | Individually decorated, desk, laptop workspace, iron/ironing board

Room, Multiple Beds, Lagoon View

  • 312 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Room, Multiple Beds, Garden View

Room, Multiple Beds, Garden View | Individually decorated, desk, laptop workspace, iron/ironing board

Room, Multiple Beds, Garden View

  • 312 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Executive Double Room, 2 Double Beds, Lagoon View

Executive Double Room, 2 Double Beds, Lagoon View | Individually decorated, desk, laptop workspace, iron/ironing board

Executive Double Room, 2 Double Beds, Lagoon View

  • 320 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Double Room, 2 Double Beds, Garden View

Executive Double Room, 2 Double Beds, Garden View | Individually decorated, desk, laptop workspace, iron/ironing board

Executive Double Room, 2 Double Beds, Garden View

  • 320 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, 1 King Bed, Lagoon View

Executive Room, 1 King Bed, Lagoon View | Individually decorated, desk, laptop workspace, iron/ironing board

Executive Room, 1 King Bed, Lagoon View

  • 320 sq ft
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Garden View

Individually decorated, desk, laptop workspace, iron/ironing board

Executive Room, 1 King Bed, Garden View

  • 320 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Property amenity

Holiday Inn Express & Suites Sunshine Coast, an IHG Hotel

Pool
Breakfast included
Free WiFi
Air conditioning
4.3 out of 5, Excellent, (525)
The price is $292
per night
$321 total
includes taxes & fees
Jan 1 - Jan 2
Holiday Inn Express & Suites Sunshine Coast, an IHG Hotel

About this property

Novotel Sunshine Coast Resort

4-star Sunshine Coast hotel, connected to the convention center in Twin Waters
At Novotel Sunshine Coast Resort, relax by an outdoor pool or hit the beach where you can enjoy volleyball. Housekeeping is available on request.
Novotel Sunshine Coast Resort offers 361 accommodations, which are accessible via exterior corridors and feature hair dryers and irons/ironing boards. Rooms open to balconies or patios. Each accommodation is individually decorated. Satellite television is provided.

Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks, desk chairs, and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. After a day at the beach, enjoy amenities at Novotel Sunshine Coast Resort like an outdoor pool, a children's pool, and a 24-hour fitness center.

The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wired and wireless Internet access. This beach hotel also offers a spa tub, a garden, and a terrace. Complimentary self parking is available on site.

Novotel Sunshine Coast Resort has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Sola Restaurant - This buffet restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.
Sola Bar - This bar is located by the pool. Open daily.
Deli Cafe - Onsite café. Open daily.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: AUD 40 for adults and AUD 20 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Deli Cafe
  • Sola Bar
  • Sola Restaurant

Things to do

  • 18-hole adjacent golf course
  • 24-hour gym
  • Arcade/game room
  • Beach volleyball
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Golf
  • Kayaking
  • Mini golf
  • Outdoor pool
  • Paddleboard
  • Sailing
  • Spa tub
  • Water sports equipment

Family friendly

  • Arcade/game room
  • Children's pool
  • Crib (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Pool gate
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 12 meeting rooms
  • 12,109 square feet of conference space
  • Business center

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a regional park
  • On a lake
  • On the beach
  • Outdoor furniture
  • Picnic area
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch TV with satellite channels

Food and drink

  • Cleaning supplies
  • Electric kettle
  • Limited room service
  • Refrigerator
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 11:30 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for AUD 10.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 100.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AUD 40 for adults and AUD 20 for children
  • Crib (infant bed) fee: AUD 10.0 per night
  • Credit card charges are subject to a surcharge of 1.4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

This property does not have elevators
Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Novotel Resort Twin Waters
Novotel Twin Waters
Novotel Twin Waters Resort
Twin Waters Novotel
Twin Waters Novotel Resort
Twin Waters Resort

Novotel Sunshine Coast Resort Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 314 out of 1002 reviews" "
Rating 8 - Good. 338 out of 1002 reviews" "
Rating 6 - Okay. 187 out of 1002 reviews" "
Rating 4 - Poor. 93 out of 1002 reviews" "
Rating 2 - Terrible. 70 out of 1002 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay. Relax. Premises are good.
Stayed 2 nights in Sep 2024

8/10 Good

Cristy

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Good promp service for food,, , the old rooms are ordinary..for the money you pay.. they need a make ova
Stayed 2 nights in Sep 2024

10/10 Excellent

Joan Crizelda

Stayed 3 nights in Sep 2024

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thought $40 was a bit of a scam for breakfast main meal at night was cheaper
Stayed 2 nights in Sep 2024

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A brilliant long weekend escape for a family of four. The kids (and adults) loved the facilities, activities and food and can't wait for our return trip in November
Stayed 2 nights in Aug 2024

6/10 Okay

Bill

Traveled with family
Liked: Staff & service
So here is the deal. The three staff members that work the pool area, boats, gym and kayaks named George, Tim and John are the heart and soul of this resort. Everyone else just shows up. The front desk staff is overworked and extremely grumpy. Nikki at the evening front desk was extremely helpful but was obviously not able to self empower to make the guest happy. The morning staff over road Nikki and they made us the bad guys. Honorable mention to Marcel who truly works hard and does the best he can Overall great family resort walking distance to a beautiful beach and lots to do for the entire family.
Stayed 2 nights in Sep 2024

8/10 Good

John

Liked: Staff & service
Stayed 5 nights in Sep 2024

6/10 Okay

Zahra

Stayed 1 night in Sep 2024

2/10 Terrible

Bill

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Scott and Amanda

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
property had a lovely outlook was quiet and well maintained. clean and very tidy.. booked for 4 guests and only received 3 towels .. room key would not work so we were locked out of our room until partner went to rectify the issue .. child busting for toilet .. did allow us a later check out which was helpful with our travel plans . was a bit pricey for a one night stay .. girlfriend stayed at same time and rang venue instead of going through booking agent and got an $80 discount.. .
Stayed 1 night in Sep 2024

10/10 Excellent

Isaiah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and hidden
Have lived in Brisbane and Sunny Coast for many years and never knew this place was here…. Such a shame because it’s stunning. Loved the pool, lake and rooms and will definitely be returning.
Stayed 1 night in Sep 2024

8/10 Good

Ella

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Noise coming from rooms next door during the night and dated rooms that may need a future Reno
Stayed 5 nights in Aug 2024

2/10 Terrible

KIM

Business traveler
Disliked: Staff & service
Stayed 1 night in Sep 2024

2/10 Terrible

Barry

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Resort is tired and needs maintenance. Some staff are helpful but most have an attitude issue and don't take responsibility for ensuring guest comfort. The resort is totally unsuitable for disabled and there is no indication on the website that long walks on unstable paths are required to navigate the property. Meals are best described as heated frozen dinners however the breakfast buffet had a good selection
Stayed 2 nights in Sep 2024

8/10 Good

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely getaway
Stayed 1 night in Aug 2024

6/10 Okay

Kirsten

Business traveler
Check in was simple. Ordered room service once in my room. Was told to dial a different number for room service drinks, this extension along with reception, bar, in room dining was either engaged or rung out (for nearly an hour I tried) I actually thought something may have been wrong with the phone! Finally got hold of someone. The floor of my room was quite dirty, so much so that after sitting with my feet up on the bed there was dirt and other peoples hair left there. Hair from others left on door frame in bathroom and shower. Skirting boards under the desk very dusty/dirty. Gap under front door easy for snakes and the likes to come in and join you in your room considering all the gardens and lake nearby. $40 buffet breakfast was average in taste / flavour but there was a lot to choose from.
Stayed 1 night in Sep 2024

2/10 Terrible

MaryAnne

Traveled with family
Liked: Amenities
Booked through hotel.com.Booked for 2 rooms.Novotel stated it was only 1 room.I showed my receipt of $536.50 cents.I booked for my 50th birthday & 4 people had to squeeze into 1 room! I am expecting a refund as I only had a 1 bedroom.I have used Hotel .com before and never had this experience! Feel really disappointed.Staff management was apologetic at Novetel and we requested an upgrade to what I paid for & it wasn’t an option.
Stayed 1 night in Aug 2024

6/10 Okay

Sharon

Liked: Cleanliness
If you want ant to get away as a family with kids it was nice.
Stayed 1 night in Aug 2024

8/10 Good

Sarah

Traveled with group
Liked: Staff & service
Room was ok, skirting boards had gaps between them and the wall as if they had water damage previously, bathroom bench (wooden) was also pretty worn. Considering I paid $455 for one night I would have expected better quality.. floor wasn’t very clean, I had to dust my feet off otherwise I would have had dirt in my bed.. it’s not all bad, the buffet breakfast was really good..
Stayed 1 night in Aug 2024

10/10 Excellent

keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

6/10 Okay

Pieter

Disliked: Staff & service, property conditions & facilities
the bed was very old and the springs were coming through the mattress
Stayed 6 nights in Aug 2024

4/10 Poor

Kelsey

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I am sure back in its “hey day” this would have been quite a flashy place to stay. It’s not now. Reception were lacking in personality and there was no welcome. Customer service was zero. We liked our room, inside. It looked great. Bathroom, lovely. Bed, so rock hard we left at 3.30am. A mixture of consistent noise outside our room by guests not understanding there were people trying to sleep and that the floor would have been close to as comfortable as the bed was. Seriously bright lights outside the room also make a good sleep near impossible. Won’t be back. Is what it is.
Stayed 1 night in Aug 2024

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely resort
Stayed 1 night in Aug 2024

4/10 Poor

Louise

Disliked: Cleanliness
We need to arrange a refund as we didn’t have the room we booked
Stayed 1 night in Aug 2024

6/10 Okay

javier

Traveled with partner
Disliked: Property conditions & facilities
Stayed many years ago property standards have dropped but the pricing is not cheap and does not align with resort advertising
Stayed 2 nights in Aug 2024