4/10 Poor
Daniel, Coquitlam
Sep 28, 2024
Disliked: Amenities, property conditions & facilities
This is the third time I've stayed at this SureStay, and first time I've encountered any major issue. First of all, I'd say if you are on a budget and want a comfortable place this should be one to consider. However, my main issue was that they did not take security serious. I was there 5 days, usually ask for cleaning services every second day. Well, they came and cleaned my room after the 2nd night, but left my door unlocked. I don't know if mgmt has instructed cleaning staff on what to do when their keys cannot lock a door, but when I went up to my room after the cleaning the staff had gone but my door was unlocked. When he came back I showed him this, and he showed me that his key was malfunctioning. My polite response was that he should have gotten help immediately and returned to lock it. After that, I turned down every other cleaning request. In the process I also discovered that the room telephone didn't work. We all sign a disclosure of how items left in the room are left at the owner's risk, but that doesn't hold water if even the room cannot be secured. Nothing was stolen thankfully. Also, the breakfast is tepid. Both times I tried it the eggs, potatoes and sausage were not warm. Staff are pleasant, but the young woman I told my concern to didn't really seem to interested. Please do better.
Daniel
Stayed 5 nights in Sep 2024