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The Waves Tulum

4.0 star property

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December 2024
January 2025

Photo gallery for The Waves Tulum

Deluxe One Bedroom Apartment Private plunge Pool | Terrace/patio
Exercise/lap pool
Poolside bar
4 outdoor pools, sun loungers
Deluxe Studio With Private Plunge Pool | Hypo-allergenic bedding, down comforters, in-room safe, blackout drapes

Reviews

8.4 out of 10

Very good

Popular amenities

  • Hot Tub
    Hot Tub
  • Pool
    Pool
  • Pet friendly
    Pet friendly
  • Breakfast available
    Breakfast available
  • Gym
    Gym
  • Room service
    Room service

Explore the area

Map
Avenida Kukulkan, Region 1, Mz. 32, Lt. 1, La Veleta, Tulum, QROO, 77760
  • Dos Aguas Park
    11 min walk
  • Hospital de Tulum
    11 min walk
  • Tulum National Park
    4 min drive
  • Tulum, Quintana Roo (TUY)
    13 min drive

Room options

View all photos for Deluxe Studio With Large Balcony

Deluxe Studio With Large Balcony | View from room

Deluxe Studio With Large Balcony

  • 667 sq ft
  • Sleeps 4
  • 2 Twin Beds and 1 Large Twin Sofa Bed

View all photos for Deluxe Penthouse Studio Rooftop Pool

Deluxe Penthouse Studio Rooftop Pool | Hypo-allergenic bedding, down comforters, in-room safe, blackout drapes

Deluxe Penthouse Studio Rooftop Pool

  • 872 sq ft
  • Sleeps 3
  • 1 Queen Bed OR 1 Large Twin Sofa Bed

View all photos for Deluxe Penthouse Apartment With Rooftop Pool

Deluxe Penthouse Apartment With Rooftop Pool | Living area | 42-inch Smart TV with digital channels, TV, streaming services

Deluxe Penthouse Apartment With Rooftop Pool

  • 1302 sq ft
  • Sleeps 6
  • 2 King Beds and 1 Large Twin Sofa Bed

View all photos for Deluxe Studio With Private Plunge Pool

Deluxe Studio With Private Plunge Pool | Hypo-allergenic bedding, down comforters, in-room safe, blackout drapes

Deluxe Studio With Private Plunge Pool

  • 538 sq ft
  • Sleeps 3
  • 1 King Bed OR 1 Large Twin Sofa Bed

View all photos for Deluxe Large Penthouse Apartment Rooftop Pool

Deluxe Large Penthouse Apartment Rooftop Pool | Terrace/patio

Deluxe Large Penthouse Apartment Rooftop Pool

  • 1539 sq ft
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Signature Studio Private Plunge Pool

Signature Studio Private Plunge Pool | Hypo-allergenic bedding, down comforters, in-room safe, blackout drapes

Signature Studio Private Plunge Pool

  • 398 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Studio With Balcony

Signature Studio With Balcony | Hypo-allergenic bedding, down comforters, in-room safe, blackout drapes

Signature Studio With Balcony

  • 334 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe One Bedroom Apartment Private plunge Pool

Deluxe One Bedroom Apartment Private plunge Pool | Living area | 42-inch Smart TV with digital channels, TV, streaming services

Deluxe One Bedroom Apartment Private plunge Pool

  • 775 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed

Similar properties

Exterior

Naala Tulum

Pool
Free WiFi
Restaurant
Air conditioning
4.5 out of 5, Wonderful, (418)
The price is $81
per night
$102 total
includes taxes & fees
Dec 7 - Dec 8
Naala Tulum

About this property

The Waves Tulum

4-star Tulum hotel with private balconies
4 outdoor pools, a full-service spa, and a fitness center are available at this hotel. WiFi in public areas is free. Other amenities include a sauna, massage/treatment rooms, and a children's pool. Change of towels is available on request.
The Waves Tulum offers 98 air-conditioned accommodations with safes and hair dryers. Rooms open to balconies or patios. Beds feature down comforters. 42-inch Smart televisions come with digital channels. Bathrooms include showers.

This Tulum hotel provides complimentary wireless Internet access. Business-friendly amenities include printers and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. In-room massages, hypo-allergenic bedding, and change of towels can be requested. Housekeeping is provided daily.

4 outdoor swimming pools and 2 spa tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 3 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
The Waves Tulum features a full-service spa, 4 outdoor swimming pools, and 2 spa tubs along with a sauna and a fitness center. Public areas are equipped with complimentary wireless Internet access. This Tulum hotel also offers a children's pool, spa services, and tour/ticket assistance. A total renovation of this property was completed in October 2022.

The Waves Tulum has designated areas for smoking.

Full breakfasts are available for a surcharge and are served each morning between 8:00 AM and 11:00 AM.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • Daily full breakfast available 8:00 AM to 11:00 AM for a fee: USD 17 for adults and USD 7 for children

Things to do

  • 2 spa tubs
  • 4 outdoor pools
  • Bicycle rentals
  • Children's pool
  • Designer stores
  • Full-service spa
  • Gym
  • Sauna
  • Steam room

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Pool toys

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • At least 80% of food locally-sourced
  • Built in 2021
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Locally-owned and organized tours and activities
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with digital channels
  • Streaming services

Food and drink

  • Blender
  • Chef service
  • Cookware, dishware, and utensils
  • Limited room service
  • Restaurant dining guides
  • Stovetop
  • Toaster
  • Wet bar

More

  • Air conditioning
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Phone
  • Printer
  • Reusable coffee/tea filters
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 17 for adults and USD 7 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

THE WAVES TULUM Hotel
THE WAVES TULUM Tulum
THE WAVES TULUM Hotel Tulum

The Waves Tulum Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 421 out of 753 reviews" "
Rating 8 - Good. 152 out of 753 reviews" "
Rating 6 - Okay. 73 out of 753 reviews" "
Rating 4 - Poor. 52 out of 753 reviews" "
Rating 2 - Terrible. 55 out of 753 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Shelley Lynn

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful but appeared neglected. Many of the balcony pools were green. There was a small cement trench circling the garden - the water was also green. Chair on our balcony was rotting and had metal sticking through. Bathroom sink and faucet had a sticky substance I had to wash off before we could use. Kitchen faucet as well. Kitchen counter sticky and cloth came away black. One hand towel and two bath towels, no face cloth. We bought dish soap so we could clean the area. No dining options nearby and taxis very expensive. We are happy to walk generally but it wasn’t really an area it was safe to walk in the dark. We checked out 3 nights early.
Stayed 7 nights in Aug 2024

2/10 Terrible

Barbara

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am writing to address the issues my husband and I encountered during our recent two-week stay at a property we booked for a vacation. The property did not meet our expectations as it lacked several promised amenities, appeared to be under renovation, and some areas seemed to be in disrepair. We did not receive the promised daily breakfast, the restaurant area appeared condemned, and the spa was under some renovations. Our initial room had a strong, unpleasant odor, and the second room we were given had issues with cleanliness. Several advertised amenities were not accessible, and we had internet connectivity issues. Attempts to request a refund and relocate were challenging due to unreliable internet and service in the area. In addition, the directions to the property were inadequate, and the route to the location was disconcerting, particularly after dark. In summary, our experience fell well short of expectations, and we hope these concerns can be addressed. I would like for Expedia to reach out to me by my email or phone number on file. Thank you.
Stayed 10 nights in Aug 2024

2/10 Terrible

Tianna Hall

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We don’t even bother checking in. The facility was run down, dirty, smelly, the pictures were inaccurate, pools were dirty, bar was closed permanently let alone the swim up bar advertised. There were barking dogs everywhere and the restaurant was only opened occasionally and with a limited menu. This is not at ALL what was advertised and we were certainly not going to stay somewhere that we felt unsafe and dirty.
Stayed 3 nights in Aug 2024

2/10 Terrible

Keyonta

Traveled with family
Disliked: Cleanliness
My first time staying was ok, this second time around not so good. I booked a room and my cousin booked a penthouse room. Check in was late an hr or so, that was fine. My cousin got to her room 2 hrs later and the AC leaked. We just wanted towels for the leak but they insisted she change rooms. She wanted the same style room instead she was given a different style with no view. She also found a dirty pad in the shower. She asked what could be done and they said a free day but never actually gave her the free day voucher
Stayed 2 nights in Aug 2024

6/10 Okay

Jackeline, Baltimore

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Dav O

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Great place and very spacious, a bit isolated but it’s progressing, mandatory to take a taxi or any type of transportation at the front of the property at night
Stayed 3 nights in Aug 2024

6/10 Okay

Naomi

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Property unkept, bathroom shower had green stuff all over it. It was cheap so you pay for what you get.
Stayed 4 nights in Aug 2024

10/10 Excellent

Jegadheswaran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and Quite… over all Excellent ..
Stayed 2 nights in Aug 2024

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

2/10 Terrible

Jesse

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not book with this place any positive reviews were wrong it was dangerous and super dirty and they did not refund the money for a stay that was booked for 4 days after the first night I had a just very spooky feeling about the place it had potential to be a great spot but the rooms and pools were super dirty broken elevator since April and I just had a feeling of uneasiness it’s hard to explain I did not feel safe what so ever my gf felt the same do not stay here!
Stayed 4 nights in Aug 2024

4/10 Poor

Angelica

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NEVER AGAIN
Dirty sheets, dirty floors, dirty jacuzzi, etc. The staff was young and oblivious to what the patrons/rooms needs were. We had to ask for clean sheets, toilet paper, and room service, and they seemed bothered when asked. FYI, this hotel is built in the middle of the Tulum slums displacing the already struggling population. 0/10 stars would NOT Recommend!
Stayed 2 nights in Aug 2024

10/10 Excellent

Mariela, Franklin Park

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The room was perfect and super clean. The amenities are lacking though and during my stay we meet a few people that thought the same. There is a pool bar just no staff working it and at the time we were there at least 15 people were at the pool. They are missing revenue by not proving this service they have promoted. The cenote is not to swim in just to see it but the light was not functioning the day went. We walked to the restaurant to order food and drinks to take to the pool area waited 10 minutes and an employee called the chef he never showed up. So overall they need to work on the amenities other than that the room was amazing.
Stayed 2 nights in Aug 2024

2/10 Terrible

Maria

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Antoinette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cute property that’s out the way but also has things right within reach. The staff were so nice and accommodating. I LOVED my room. It also very quiet and relaxing for the most part. I traveled solo and still very safe
Stayed 2 nights in Aug 2024

2/10 Terrible

Yashema

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

2/10 Terrible

Sam

Traveled with partner
DID NOT STAY! Upon reading the other reviews my boyfriend and I decided to cancel our stay at the resort as there seemed to be way more negative reviews than positive. I can not review the property as we never stayed there. However, we did qualify for a refund Expedia tried numerous times to get ahold of the resort and could not. Staff would not return their or our calls/emails, eventually, Expedia just closed the case and we didn't get any sort of refund we qualified for. Just pick somewhere else and don't even try.
Stayed 4 nights in Jul 2024

8/10 Good

eduardo

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Excelente for price. Facility in not so good shape. I like the gym.
Stayed 1 night in Aug 2024

10/10 Excellent

Roberto

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 4 nights in Jul 2024

10/10 Excellent

Jasmine

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything about this place. Thank you.
Stayed 8 nights in Jul 2024

2/10 Terrible

Tomas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in Jul 2024

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

6/10 Okay

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

6/10 Okay

Obed, Houston

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Access to the front of the hotel is a dirt road not kept at all.
Stayed 5 nights in Jul 2024

2/10 Terrible

Benjamin

Disliked: Cleanliness, property conditions & facilities
The pictures you see online of this hotel are blatant false advertising. My hotel room had at least 3 flies inside once I had arrived, and the walls were quite dirty in some spots, particularly right behind the bed. The location of the hotel also appears to be directly behind a slum in a rough part of Tulum, and I frankly did not feel too comfortable going out around town or even coming off of the hotel grounds. The restaurant on the hotel grounds was no better at all, with at least 8-10 flies roaming around when I got inside, most of which originated from the vacant kitchen, where nobody was working. I do not recommend this hotel in any way whatsoever. Go to the Hilton Garden Inn at the Cancun airport instead. You'll actually get your money's worth staying there.
Stayed 5 nights in Jul 2024

10/10 Excellent

John

Stayed 1 night in Jul 2024