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Papaya Playa Project

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Papaya Playa Project

Casita Loft Ocean View | View from room
Casa Arena | Private pool
Private beach, white sand, free beach cabanas, beach umbrellas
Exterior
Yoga

Reviews

8.0 out of 10

Very good

Popular amenities

  • Pool
  • On private beach
  • Bar
    Bar
  • Breakfast available
    Breakfast available
  • Spa
    Spa
  • Room service
    Room service

Explore the area

Map
Km 4.5 Carretera Tulum-Boca Paila, Tulum, QROO, 77780
  • SFER IK
    1 min walk
  • Tulum National Park
    9 min walk
  • Tulum Beach
    18 min walk
  • Tulum, Quintana Roo (TUY)
    8 min drive

Room options

View all photos for Casa Palma

Casa Palma | Beach/ocean view

Casa Palma

  • 3229 sq ft
  • Ocean view
  • Sleeps 8
  • 4 King Beds

View all photos for Casa Coco

Casa Coco | In-room safe, individually decorated, individually furnished, free WiFi

Casa Coco

  • 2906 sq ft
  • Ocean view
  • Sleeps 10
  • 5 King Beds

View all photos for Casita Loft Ocean View with Pool

Casita Loft Ocean View with Pool | In-room safe, individually decorated, individually furnished, free WiFi

Casita Loft Ocean View with Pool

  • 2325 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Casa Arena

Casa Arena | Living area

Casa Arena

  • 2260 sq ft
  • Ocean view
  • Sleeps 8
  • 4 King Beds

View all photos for Casa Viento

Casa Viento | Pool | 2 outdoor pools, open 8:00 AM to 8:00 PM, sun loungers

Casa Viento

  • 17653 sq ft
  • Ocean view
  • Sleeps 10
  • 1 Double Bed, 3 King Beds and 1 Queen Bed

View all photos for Casita Ocean View with Pool

Casita Ocean View with Pool | In-room safe, individually decorated, individually furnished, free WiFi

Casita Ocean View with Pool

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Casa Palapa

Casa Palapa | Balcony view

Casa Palapa

  • 18503 sq ft
  • Ocean view
  • Sleeps 10
  • 4 King Beds and 1 Double Bed

View all photos for Casita Ocean View

In-room safe, individually decorated, individually furnished, free WiFi

Casita Ocean View

  • 624 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Casita Jungle with Pool

Casita Jungle with Pool | In-room safe, individually decorated, individually furnished, free WiFi

Casita Jungle with Pool

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Queen Futon

View all photos for Casita Jungle Rooftop Pool

Casita Jungle Rooftop Pool | Aerial view

Casita Jungle Rooftop Pool

  • Sleeps 3
  • 1 King Bed

Similar properties

Aerial view

Azulik

Spa
Parking included
Free WiFi
Restaurant
4.0 out of 5, Very Good, (662)
The price is $314
per night
$383 total
includes taxes & fees
Dec 7 - Dec 8
Azulik

About this property

Papaya Playa Project

4-star hotel in Zona Hotelera
Spend the day catching some rays at Papaya Playa Project's private white sand beach, relaxing by one of the hotel's 2 outdoor swimming pools, or pampering yourself at the full-service spa.
Papaya Playa Project offers 87 air-conditioned accommodations with safes and hair dryers. Each accommodation is individually furnished and decorated. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers with rainfall showerheads. Housekeeping is provided daily.
2 outdoor swimming pools are on site along with a private beach.

The recreational activities listed below are available either on site or nearby; fees may apply.

SPA PAPAYA PLAYA has 3 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, Swedish massages, and facials. The spa is open daily.
Step outside to unwind on the white sand beach. Sit back and relax on the beach with complimentary cabanas, free beach club on site, and umbrellas. At Papaya Playa Project you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining options at the hotel include a restaurant and a coffee shop/cafe. Guests can unwind with a drink at one of the hotel's bars, which include a beach bar and a bar/lounge. Wireless Internet access is complimentary. This beach hotel also offers a garden and a terrace. Onsite uncovered self parking is complimentary. The property offers extended parking privileges to guests.

Papaya Playa Project has designated areas for smoking.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and noon.
Onsite venue - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Late night fare is available from room service (during limited hours).

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free secured, uncovered self parking on site
  • Extended parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: USD 60 for adults and USD 35 for children
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Bicycle rentals
  • Evening entertainment
  • Free beach club
  • Full-service spa
  • Nightclub

Family friendly

  • 2 outdoor pools
  • In-room babysitting (surcharge)
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • In a national park
  • On a private beach
  • Outdoor furniture
  • Pool loungers
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 step to reach entrance
  • Accessible airport shuttle
  • Upper floors accessible by stairs only

More

  • 1 floor
  • Banquet hall
  • Designated smoking areas
  • Eco-friendly cleaning products used

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • Late-night room service

More

  • Air conditioning
  • Ceiling fan
  • Composting
  • Eco-friendly toiletries
  • Individual decor
  • Individual furnishings
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 60 for adults and USD 35 for children
  • Airport shuttle fee: USD 180 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards and debit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Parking height restrictions apply

Property is also known as

Papaya Playa
Papaya Playa Project
Papaya Playa Project Hotel
Papaya Playa Project Hotel Tulum
Papaya Playa Project Tulum
Papaya Project
Playa Papaya
Playa Papaya Project
Playa Project
Papaya Playa Project Hotel
Papaya Playa Project Tulum
Papaya Playa Project Hotel Tulum

Papaya Playa Project Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 182 out of 346 reviews" "
Rating 8 - Good. 63 out of 346 reviews" "
Rating 6 - Okay. 34 out of 346 reviews" "
Rating 4 - Poor. 30 out of 346 reviews" "
Rating 2 - Terrible. 37 out of 346 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Kamyar

Traveled with group
Disliked: Cleanliness, staff & service, amenities
Didn’t change the towels and clean the rooms, even when we asked. Food and drinks cost you an arm and a leg! Like 16 CAD for a bottle of water and 36 CAD for a shot of regular tequila. Our room that we booked was not available! They “did us a favour” and put 6 of us in a 3-room “villa” and charged us 200 USD extra! The “lobby” is an open air area and super hot and humid. In general I found Tulum as an unreasonably expensive and reap off place! Guys think it’s Ibiza or something. And you have to be very careful, they just charge for every single stupid thing. And many times double and triple if you don’t notice.
Stayed 3 nights in Aug 2024

8/10 Good

Johnny

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Pricey drinks and food tho I had nothing to compare with. Friendly people and service.
Stayed 5 nights in Aug 2024

8/10 Good

Myra

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely stay at PPP! Despite its reputation for being a party place, it was super peaceful during the week and a great place to recharge. The breakfast was lovely - special shoutout to the breakfast staff who gave especially awesome service! The recent storms clearly did a number on the resort, as there was lots of debris all over and many of the cabanas were under repair. The one drawback of this resort is that the restaurant prices are pretty unreasonable, so ordering a snack or drink on the beach quickly adds up to an astronomical bill. My advice is to go out for dinner in downtown Tulum, bring in your own food and drinks, and enjoy the beautiful beach and pools!
Stayed 3 nights in Aug 2024

10/10 Excellent

Keila

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel papaya playa !
Loved the hotel. Amazing experience !! Will definifely return
Stayed 1 night in Aug 2024

6/10 Okay

Hannah

Traveled with group
Liked: Staff & service
Stayed 1 night in Aug 2024

2/10 Terrible

Amir

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They stole my airpod pro! they do this 1 day before you leave and when you tell them they say they need time! they are thief, i even showed findmyiphone that it is at their workers houses!! but they said they are not responsible for anything except small safe in room!! i will escalate this to Expedia to make sure they don't do this to others!!
Stayed 7 nights in Jul 2024

10/10 Excellent

Noro

Liked: Staff & service, amenities, property conditions & facilities
Top!
Stayed 2 nights in Jul 2024

10/10 Excellent

Tiki

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect stay, amazing staff and hospitality
Stayed 1 night in Jul 2024

8/10 Good

jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent project have a good time
Stayed 3 nights in Jul 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Michael

Stayed 3 nights in Jun 2024

6/10 Okay

Dora A

Traveled with family and small children
Liked: Cleanliness, staff & service
Rooms are very small that’s the only negative. amazing location and amazing staff. Beautiful beach
Stayed 4 nights in Jun 2024

8/10 Good

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We really enjoyed our stay, especially Miquel the butler’s service. It’s a very unique experience. Also, I recommend the room with the private roof top pool!
Stayed 2 nights in Jun 2024

10/10 Excellent

Rosa Aguirre de, LAS VEGAS

Stayed 4 nights in Jun 2024

2/10 Terrible

Muhammad

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Zvikomborero

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When you think of paradise, think of this place
Stayed 4 nights in May 2024

10/10 Excellent

Kori

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My boyfriend and I came here for my birthday and it was beautiful. The staff were friendly and very helpful! Will definitely be back.
Stayed 3 nights in May 2024

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024

6/10 Okay

Rikysha

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
It took me a minute to write this review because I needed to get my thoughts together. I will say overall the property is nice. Our room was cute and similar to pics on the website. However, during our stay, we did have some issues. First of all the service at the restaurant on the property is awful. It takes forever just for someone to come up and take your order and then they disappear. Be prepared to wait hours at the restaurant waiting for your food, even if they aren’t busy at all. My fiancé and I got so tired of waiting we just left and ate somewhere else. Also, on our second morning at the property, we woke up to the smell of sewage in our hotel room. We immediately notified the front desk and ask if we could be switched to a different room because the smell was actually giving me a headache. We were told that they would be able to put us in a new room soon. We waited hours and never received an update on the status of the new room. We finally went to the front desk to see what was going on only to be told that we will still have to wait a while. At this point we were frustrated and missing out on our pre-booked excursions so we asked to speak to the manager. The manager was finally able to help us get into a new room. Aside from our conversation with the manager, it felt as though the rest of the staff could care less about our concerns. They seemed very dismissive. Like I said, the property is nice, but for the amount of money we paid I would expect better service.

6/10 Okay

Griselda, Golden

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
Beautiful place, totally felt safe, dinning wasn't what I expected, a/c never worked properly since arrival, attentive and kind staff, breakfast was simple.
Stayed 2 nights in May 2024

2/10 Terrible

fereshteh

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not clean at all. Not the place u feel comfortable at all
Stayed 1 night in Apr 2024

10/10 Excellent

alain

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

2/10 Terrible

Vanessa, Blue island

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Extremely unwelcoming. You pay for. $750 dollar room, and they treat you like your nothing. The staff was stuck up, rude, unwelcoming, unhelpful, and they expected a top for just looking at them after you spend a fortune to even stay there. They never asked us if we needed anything by the “serviced pool” which was only about 7 by 5 feet pool for the public.the second pool was small and unserviced. 1 drink at their supposedly EDM party was $38 usd plus a tip. You need to add money to a bracelet and if you don’t use it you loose it. We felt robbed the whole time. We travel a min of 5 times a year for the past 7 years and this was by far the worst experience ever. The beach is very dirty and they have money to clean it but they didn’t.
Stayed 1 night in Apr 2024

6/10 Okay

Mar Y Sol, Cupertino

Traveled with partner
Liked: Cleanliness
The property is run down by time. The staff takes time to deliver service request average between 20-30 minutes. The beach are is dirty and some staff at the beach club will cater to whites and not nationals.
Stayed 1 night in Apr 2024

10/10 Excellent

Roberta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay again
Stayed 1 night in Mar 2024