See all properties

Hotel Milam, Michelin Key winner

4.0 star property

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Milam, Michelin Key winner

Snack bar
Outdoor pool, open 8:00 AM to 11:00 PM, pool umbrellas, sun loungers
Premium Room | Dining room
Grand Room | View from room
Yoga

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Bar
  • Breakfast available
  • Spa
  • Housekeeping
  • Air conditioning

Explore the area

Map
Calle 10 Sur, La Veleta, Tulum, QROO, 77765
  • Hospital de Tulum
    3 min drive
  • Dos Aguas Park
    4 min drive
  • Cenote Cristal
    4 min drive
  • Tulum, Quintana Roo (TUY)
    17 min drive

Room options

View all photos for Grand Room

Grand Room | Premium bedding, iron/ironing board, free WiFi, bed sheets

Grand Room

  • 645 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room

Premium Room | Premium bedding, iron/ironing board, free WiFi, bed sheets

Premium Room

  • 1025 sq ft
  • Sleeps 8
  • 3 King Beds and 1 Queen Bed

About this property

Hotel Milam, Michelin Key winner

4-star hotel in La Veleta
Along with a full-service spa, this hotel has an outdoor pool and a restaurant. WiFi in public areas is free. Other amenities include 2 bars/lounges, a poolside bar, and massage/treatment rooms.
Hotel Milam, Michelin Key winner offers 36 air-conditioned accommodations with private pools and complimentary bottled water. Beds feature premium bedding. A pillow menu is available. This Tulum hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and complimentary toiletries. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include deep-tissue massages, sports massages, facials, and body scrubs. The spa is equipped with a mud bath and a spa tub. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Hotel Milam, Michelin Key winner features a full-service spa and an outdoor pool. The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. Wireless Internet access is complimentary.

This Tulum hotel also offers laundry facilities and pool umbrellas. Guests can use the outdoor pool at a partner property.

Hotel Milam, Michelin Key winner has designated areas for smoking.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:30 AM and noon.
MILAM - Onsite fine-dining restaurant.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Beach shuttle (surcharge)
  • Onsite parking options include a garage

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to noon for a fee: MXN 1,000 to 3,000 per person
  • 2 bars/lounges
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Private picnics

Restaurants on site

  • MILAM

Things to do

  • Bicycle rentals
  • Full-service spa
  • Hiking/biking trails
  • Outdoor pool
  • Outdoor pool (guest access)

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages

Outdoors

  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Mud bath
  • Reflexology
  • Spa open daily
  • Spa tub
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Designated smoking areas

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Private pool

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children 17 and younger are not allowed at this property; All guests older than 17 are welcome

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 1000 to 3000 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a first aid kit, and outdoor lighting

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 11:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 17 years old and younger are not permitted at this property

Property is also known as

MILAM
Hotel Milam
Milam, Michelin Key Winner
Hotel Milam, Michelin Key winner Hotel
Hotel Milam, Michelin Key winner Tulum
Hotel Milam, Michelin Key winner Hotel Tulum

Hotel Milam, Michelin Key winner Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 50 out of 58 reviews" "
Rating 8 - Good. 5 out of 58 reviews" "
Rating 6 - Okay. 0 out of 58 reviews" "
Rating 4 - Poor. 2 out of 58 reviews" "
Rating 2 - Terrible. 1 out of 58 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

golden, Bronx

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Staff. Beautiful hotel. Very attractive.
Stayed 3 nights in Sep 2024

10/10 Excellent

habiballa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Sep 2024

10/10 Excellent

Winston

Traveled with partner
Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Sep 2024

10/10 Excellent

Montez, norfolk

Stayed 4 nights in Aug 2024

10/10 Excellent

Rachive

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was indeed a 10/10 experience. We enjoyed the food, the room, the spa, and so much more. Highly recommended, Eugene checked us in and took his time explaining everything. While Paola & Lucia, worked in the dinning area to be sure we had a pleasant experience.
Stayed 4 nights in Aug 2024

10/10 Excellent

Dave

Stayed 4 nights in Aug 2024

10/10 Excellent

Edibel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
love this place, was beautiful . me encanto el trato de los enpleados pero específicamente mas de eugenio lo ame me hiso mi vida facil en todo y me ayudo con todo lo que necesitaba ❤️.
Stayed 4 nights in Aug 2024

8/10 Good

Naomi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience.
Stayed 1 night in Aug 2024

10/10 Excellent

Collins

Liked: Staff & service
Stayed 2 nights in Jul 2024

10/10 Excellent

Sonya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I had the most wonderful experience at this resort location. From the very beginning of our booking to our departure, we were amazed with their professionalism and attention to detail. I was contacted prior to our arrival by the hotel concierge, Myra. She was excellent and she provided very valuable information about transportation from the hotel to suggestions of excursions and dining!! Everything was exceptionally gorgeous and relaxing!! The entire team was amazing!
Stayed 3 nights in Jul 2024

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolute paradise! Paula and Miguel with food services was impeccable. The beautiful beautiful Ara with front desk made my trip even more memorable happy to share in the culture and language. I will absolutely be returning soon.
Stayed 3 nights in Jul 2024

10/10 Excellent

Latoya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Milam experience was everything I thought it would be. From the staff to the amazing chefs. The Milam Hotel is by far one of the best hotels I've stayed at. My partner and I had a fabulous time. Special s/o to Lucia and Eugene for helping make our experience amazing. S/o to the all of milam staff I appreciate you all ❤️ can't wait to visit again.
Stayed 3 nights in Jul 2024

10/10 Excellent

Ebony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
July 2024
Loved the pool in the room. The service and staff were great!
Stayed 2 nights in Jul 2024

10/10 Excellent

Misha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Este luagr es todo un sueño, la alberca es enorme. Y el servicio es de muy alta gama. Recomendado.
Stayed 1 night in Jul 2024

10/10 Excellent

Shontay

Stayed 1 night in Jun 2024

10/10 Excellent

Joanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t wanna leave OMG breathtaking staff was amazing
Stayed 3 nights in May 2024

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was beautiful!! Our room was incredible. The food was great! The attention was impeccable. Miguel and Paola were so attentive and made our stay enjoyable. We will be visiting this hotel again. Recommend 10/10!!
Stayed 2 nights in Jun 2024

10/10 Excellent

pritti

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything about hotel milam felt like a queen there ...the staff are awesome. Definitely going back.
Stayed 2 nights in Jun 2024

10/10 Excellent

forest

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2024

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay at Milam. From the moment we pulled up in our taxi to then seeing the property and then our room - our jaws dropped over and over again. It's a little far away from the hotel zone and downtown, but that's what we wanted. Peace and relaxation. And a special thank you to Ara and Eugene (the hotels concierge) - for being so kind and helping us with practically everything hah. They found us taxi's, offered recommendations and overall were so kind and considerate. Also - special shout out to Paolo from the restaurant and pool server. She was so kind, so lovely and made me never want to leave the pool. Overall I would highly recommend Milam!
Stayed 5 nights in May 2024

10/10 Excellent

jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful and unique property
Stayed 3 nights in May 2024

10/10 Excellent

Benaejah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property. Extremely tranquil and quiet. The perfect couples retreat. And don’t worry, if you want to step out to the night life/ beach parties, it’s just a 15 min cab ride, then back to Zen and relaxation. A must book! Perfect balance. Thank you Hotel Milam for the incredible hospitality and service. 5 stars!!
Stayed 2 nights in Apr 2024

10/10 Excellent

Idil

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
exceptional setting, super helpful staff, beautiful shala. would definitely return.
Stayed 8 nights in Apr 2024

4/10 Poor

Salicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful but pay attention
The hotel was beautiful. The issue was that the staff went into our safe when we left... They charged me $7 U.S. for a can of sprite. For 3 street tacos they charge nearly $30. It was very difficult for drivers to find the location. We were lost for nearly an hour on arrival they didn't answer the phone. After we arrived I explained to the woman at the the desk she said "you're here now.
Stayed 4 nights in Mar 2024

2/10 Terrible

Isis Angelica

Stayed 4 nights in Jan 2024