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Alito Tulum Hotel

3.5 star property

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Photo gallery for Alito Tulum Hotel

On the beach, white sand, beach cabanas, sun loungers
Breakfast, dinner and brunch served
Romantic Cabin, Private Bathroom, Garden View | View from room
Outdoor pool, sun loungers
Family Cabin | 1 bedroom, premium bedding, down comforters, iron/ironing board

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Housekeeping
  • Pool
  • Parking included

Explore the area

Map
Carr.Tulum-Punta Allen KM 0.47, MZ 1 Lote 5, Tulum, QROO, 77760
  • Playa Paraiso
    ‪8 min walk‬
  • Tulum Mayan Ruins
    ‪14 min walk‬
  • Tulum National Park
    ‪11 min drive‬
  • Tulum Intl. Airport (TQO)

Room options

View all photos for Garden Deluxe Room Queen

Garden Deluxe Room Queen | 1 bedroom, premium bedding, down comforters, iron/ironing board

Garden Deluxe Room Queen

  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Garden Deluxe Room Double

Garden Deluxe Room Double | 1 bedroom, premium bedding, down comforters, iron/ironing board

Garden Deluxe Room Double

  • 269 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Garden Bungalow Queen

Garden Bungalow Queen | 1 bedroom, premium bedding, down comforters, iron/ironing board

Garden Bungalow Queen

  • 269 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Garden Bungalow Double

Garden Bungalow Double | 1 bedroom, premium bedding, down comforters, iron/ironing board

Garden Bungalow Double

  • 269 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Senior Cabin

Senior Cabin | 1 bedroom, premium bedding, down comforters, iron/ironing board

Senior Cabin

  • 398 sq ft
  • Beach view
  • Sleeps 3
  • 1 King Bed

View all photos for Garden Superior Suite King

Garden Superior Suite King | 1 bedroom, premium bedding, down comforters, iron/ironing board

Garden Superior Suite King

  • 334 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Garden Bungalow King

Garden Bungalow King | 1 bedroom, premium bedding, down comforters, iron/ironing board

Garden Bungalow King

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

La conchita Tulum

  • Free WiFi
  • Air conditioning
  • Bar
  • Housekeeping
4.6 out of 5, Wonderful, (142)
$105 nightly
The price was $130
The price is $105 total
includes taxes & fees
La conchita Tulum

About this property

Alito Tulum Hotel

3.5-star hotel in Zona Hotelera
When you stay at this beach hotel you can enjoy umbrellas and sun loungers. Housekeeping is available on request.
Alito Tulum Hotel offers 23 accommodations with air conditioning. Accommodations offer separate sitting areas. Beds feature down comforters and premium bedding. Rooms have partially open bathrooms. Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Irons/ironing boards, hair dryers, and change of towels can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a beach bar and a bar/lounge. A complimentary breakfast is offered each morning. Wireless Internet access is complimentary.

This beach hotel also offers an outdoor pool, multilingual staff, and tour/ticket assistance. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite uncovered self parking is complimentary.

Alito Tulum Hotel has designated areas for smoking.

A complimentary continental breakfast is served each morning between 7:00 AM and 10:30 AM.
La Diosa Bar & Grill - This restaurant serves breakfast, brunch, and dinner. Guests can enjoy drinks at the bar.
La Diosa Beach Club - This beachfront bar specializes in local and international cuisine and serves brunch and lunch. Guests can enjoy alfresco dining (weather permitting). Open daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free secured, uncovered self parking on site

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:30 AM
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • La Diosa Bar & Grill
  • La Diosa Beach Club

Things to do

  • Beach club
  • Bicycle rentals
  • Outdoor pool
  • TV in common areas

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • In a national park
  • On the beach
  • On the waterfront
  • Outdoor furniture
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Stair-free path to entrance
  • Upper floors accessible by stairs only

More

  • Communal living room
  • Designated smoking areas

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Partially-open bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

More

  • Air conditioning
  • Iron/ironing board on request
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:30 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email within 10 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
This property is located within Jaguar Park and guests are required to pay a daily park entrance fee. The park entry fee for guests who are residents of Mexico is MXN 255 per person, per day. The listed mandatory additional fee comprises the park entry fee for non-resident guests. Fees are collected at park entrance. Guests will receive wristbands upon payment. Guests are required to wear the wristbands for the duration of their stay.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 56.57 per accommodation, per night. This tax does not apply to children under 12 years of age.
  • Additional fee: MXN 415 per person, per night

We have included all charges provided to us by the property.

The listed mandatory additional fee comprises the park entry fee for non-resident guests. The fee for guests who are residents of Mexico is MXN 255 per person, per day. Fees are collected at park entrance.

Optional extras

  • Airport shuttle fee: MXN 275 per vehicle (roundtrip, maximum occupancy 8)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators

Property is also known as

La Diosa Tulum
La Diosa Resort
Alito Tulum Hotel Hotel
Alito Tulum Hotel Tulum
Alito Tulum Hotel Hotel Tulum
Alito Hotel Tulum Formerly La Diosa

Alito Tulum Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 92 out of 168 reviews
Rating 8 - Good. 39 out of 168 reviews
Rating 6 - Okay. 20 out of 168 reviews
Rating 4 - Poor. 9 out of 168 reviews
Rating 2 - Terrible. 8 out of 168 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Evelyn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Peaceful tulum

Amazing place for relax , staff were very helpful friendly…. Anything u need and just one spot !
Stayed 3 nights in Mar 2025

8/10 Good

Sloan

Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous Beach!
Stayed 2 nights in Mar 2025

10/10 Excellent

Katharine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our little house on the beach and would return in a heartbeat! You can walk to the Tulum Ruins and being in Parque Jaguar makes the area pretty quiet, different than the beach area in the hotel zone. It was great for us but be aware there is a daily fee to enter the park so if you are planning on a lot of excursions away from the hotel/beach then those fees can add up. The included breakfast was lovely. My son felt very pampered hanging out at the beach club. The front desk staff were wonderful, very attentive ensuring we were having a great stay and helping me with figuring out transportation on the collectivos and making recommendations for excellent street food in Tulum Pueblo. Don't miss Churros la Lupita!
Stayed 4 nights in Feb 2025

8/10 Good

Maryann

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel itself was great. The beach is amazing, the included breakfast was very good for a your standard hotel breakfast. Cleaning staff did a great job. Pool is nice as a change of pace from the ocean. The pictures don’t do this place justice, it’s far nicer than it initially looks I think. My only issue is staying in the park. In general, it was fine but having to buy wrist bands every day is a giant PITA, especially if you come back after 5pm unexpectedly. The park staff all tell you different things and I don’t think anyone really knows what to actually do. Why not let me buy a week pass to the park? Why do I need to do it every day? Or sell me all the wristbands at once? I understand this isn’t a problem with the hotel itself, but the national park. This process needs work, but again it’s not the fault of the hotel. Also, don’t trust Google maps directions to get to the hotel. You need to take the long way around currently and go in the other end of the park than Google will direct you. Overall wonderful stay and highly recommend the hotel.
Stayed 8 nights in Feb 2025

10/10 Excellent

Darrin P

Stayed 1 night in Mar 2025

8/10 Good

Teresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Feb 2025

8/10 Good

Timothy Michael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Alito Hotel was amazing and exactly what my partner and I were looking for during our trip to Tulum. The beach was stunning, the food was amazing and the staff were very kind! There are a couple things to consider: 1. The beds are pretty worn in and not the comfiest. The springs in ours were completely broken and made sleep disruptive. 2. There was a miscommunication regarding entry into the national park after 5pm. The hotel is located inside the Jaguar National Park so if you leave the hotel, you must reenter the park to get back to the hotel. We were told many times to simply show our reservation to be allowed in after the park has closed, but we encountered an issue where the park guard would not let us through because our bracelet was not for that day. Turns out, the hotel is supposed to sell us bracelets every day to pay the daily park fee and be allowed in. My partner and I were stuck outside the park with no entry and the hotel did not answer any phone calls through the various numbers we found. 3. Definitely travel with a steel water bottle! There is fresh water in the lobby that we used to refill our bottles
Stayed 4 nights in Feb 2025

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Rosa Elena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo bien. Solo los costos de alimentos muy caros. El trato del camarero en el restaurante dejó mucho que desear
Stayed 1 night in Feb 2025

10/10 Excellent

Karin

Stayed 5 nights in Feb 2025

6/10 Okay

Jessica, Toronto

Traveled with group
Have to pay park fees as international travellers for one night stay. Not worth it. Food OK but over priced.
Stayed 1 night in Jan 2025

8/10 Good

Carl

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Jan

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We LOVED staying at the Alito Tulum Hotel!!! The Resort is right on the ocean within the El Jaguar National Park - the Mayan Ruins are a short walk down either the beach or the park road (which has shuttles running constantly). As older travelers, we felt very safe at all times. The staff is very helpful, food is great and it is such a nice sized resort; about 30 bungalows. The bungalows have thatched roofs and are very pleasant inside. Definitely a great place to avoid the over stimulation of the big resorts! Pay attention to the no plastics rule inside the National Park - bring your own water bottle!
Stayed 5 nights in Feb 2025

8/10 Good

Aurelio

Liked: Cleanliness, staff & service
The beauty is second to none. The hotel is located in a national park so you need to pay daily which is a bit of a bummer. Also, the park officials will confiscate your alcohol when entering the park so conceal the booze if you can, staff are very friendly and pleasant.
Stayed 6 nights in Jan 2025

10/10 Excellent

Cedo, Chicago

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This property is for those looking to escape the disco disco environment to the south and enjoy white sandy beaches, abundance of palm trees, peace, good service and friendly staff.
Stayed 7 nights in Feb 2025

6/10 Okay

esmelky

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
The place is in a park reserved and u have to pay to get in and out of the hotel area , very inconvenient.
Stayed 4 nights in Jan 2025

8/10 Good

Cherice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

8/10 Good

christopher

Liked: Staff & service
Stayed 2 nights in Jan 2025

2/10 Terrible

Susana

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
I am very disappointed because I had high expectations for this hotel. The breakfast was terrible and the service was bad, we waited a whole hour for our food to come out and mind you there was not many people at breakfast there was a lot of empty tables. I don’t understand why I needed to wait that long just for my food to be served cold and stale and the portions size was ridiculously small.
Stayed 1 night in Jan 2025

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cerca de la playa y lejos del barullo
Stayed 4 nights in Jan 2025

10/10 Excellent

Patrick

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was top-notch!!
Stayed 5 nights in Jan 2025

10/10 Excellent

Linda Fernanda

Liked: Cleanliness, staff & service
Nice place.
Stayed 4 nights in Dec 2024

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
If you are looking for a relaxing place to stay, this is the right choice! Nice hotel in the middle of the jungle and the beach is beautiful
Stayed 3 nights in Jan 2025

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this little slice of paradise
Stayed 3 nights in Jan 2025

4/10 Poor

Ana

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in a privileged area by the water but unfortunately this hotel is not up to the standards. We were there for 7 days and everything was subpar from bed bugs to a lack of good service. Our room was next to the parking lot and the black water pump- there was never a disclaimer on this and they were unable to relocate us. Restaurant service was poor, it was really hard to get the waiters’ attention to get any orders in at any time of the day. The 2 times we got served; service was slow and lacked of detailed and food was very subpar! Can’t even get an avocado toast, black coffee or even Mexican staples right! They made it really hard for us to spend our money in the property which is why we went to neighboring hotels for meals (even though breakfast was included in our reservation). The front desk team tried, but I am still waiting for a hair dryer I asked for on day 2. Getting into, recommendations or solutions out of these guys was hard. The housekeepers were good and thorough, there was only 1 day they didn’t get to our room until 6 pm and by that time was late. Even though the room was cleaned and we had hot water; we ended up with bed bug bites. Room was dark, no real space to put clothes other than a than a humid closet. One morning the black water pump out started at 7:30 am right next to our window without any warning or heads up. The noise and the sewage smell made it impossible to stay in the room. Very disappointing-
Stayed 7 nights in Dec 2024