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Alito Tulum Hotel

3.5 star property

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Photo gallery for Alito Tulum Hotel

On the beach, white sand, beach cabanas, sun loungers
Outdoor pool, sun loungers
Family Cabin | Premium bedding, down comforters, iron/ironing board, bed sheets
On the beach, white sand, beach cabanas, sun loungers
Land view from property

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Housekeeping
  • Pool
  • Air conditioning

Explore the area

Map
Carr.Tulum-Punta Allen KM 0.47, MZ 1 Lote 5, Tulum, QROO, 77760
  • Playa Paraiso
    ‪6 min walk‬
  • Tulum Mayan Ruins
    ‪16 min walk‬
  • Tulum National Park
    ‪7 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪61 min drive‬

Room options

View all photos for Garden Deluxe Room Queen

Garden Deluxe Room Queen | Premium bedding, down comforters, iron/ironing board, bed sheets

Garden Deluxe Room Queen

  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Garden Deluxe Room Double

Garden Deluxe Room Double | Premium bedding, down comforters, iron/ironing board, bed sheets

Garden Deluxe Room Double

  • 269 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Garden Bungalow Queen

Garden Bungalow Queen | Premium bedding, down comforters, iron/ironing board, bed sheets

Garden Bungalow Queen

  • 269 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Garden Bungalow Double

Garden Bungalow Double | Premium bedding, down comforters, iron/ironing board, bed sheets

Garden Bungalow Double

  • 269 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Senior Cabin

Senior Cabin | Premium bedding, down comforters, iron/ironing board, bed sheets

Senior Cabin

  • Beach view
  • 398 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Garden Superior Suite King

Garden Superior Suite King | Premium bedding, down comforters, iron/ironing board, bed sheets

Garden Superior Suite King

  • 334 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Garden Bungalow King

Garden Bungalow King | Premium bedding, down comforters, iron/ironing board, bed sheets

Garden Bungalow King

  • Sleeps 2
  • 1 King Bed

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  • Breakfast included
  • Spa
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4.5 out of 5, Wonderful, (864)
The price is $175
per night
$214 total
includes taxes & fees
Apr 23 - Apr 24
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About this property

Alito Tulum Hotel

3.5-star hotel in Zona Hotelera
When you stay at this beach hotel you can enjoy umbrellas and sun loungers. Housekeeping is available on request.
Alito Tulum Hotel offers 23 accommodations with air conditioning. Accommodations offer separate sitting areas. Beds feature down comforters and premium bedding. Rooms have partially open bathrooms. Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Irons/ironing boards, hair dryers, and change of towels can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a beach bar and a bar/lounge. A complimentary breakfast is offered each morning. Wireless Internet access is complimentary.

This beach hotel also offers an outdoor pool, multilingual staff, and tour/ticket assistance. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite uncovered self parking is complimentary.

Alito Tulum Hotel has designated areas for smoking.

A complimentary continental breakfast is served each morning between 7:00 AM and 10:30 AM.
La Diosa Bar & Grill - This restaurant serves breakfast, brunch, and dinner. Guests can enjoy drinks at the bar.
La Diosa Beach Club - This beachfront bar specializes in local and international cuisine and serves brunch and lunch. Guests can enjoy alfresco dining (weather permitting). Open daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free secured, uncovered self parking on site

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:30 AM
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • La Diosa Bar & Grill
  • La Diosa Beach Club

Things to do

  • Beach club
  • Bicycle rentals
  • Outdoor pool
  • TV in common areas

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • In a national park
  • On the beach
  • On the waterfront
  • Outdoor furniture
  • Pool loungers

Accessibility

  • No elevator

More

  • Communal living room
  • Designated smoking areas

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Partially-open bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

More

  • Air conditioning
  • Iron/ironing board on request
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:30 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email 10 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
This property is located within Jaguar Park and guests are required to pay a daily park entrance fee. The park entry fee for guests who are residents of Mexico is MXN 255 per person, per day. The listed mandatory additional fee comprises the park entry fee for non-resident guests. Fees are collected at park entrance. Guests will receive wristbands upon payment. Guests are required to wear the wristbands for the duration of their stay.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 54.29 per accommodation, per night. This tax does not apply to children under 12 years of age.
  • Additional fee: MXN 415 per person, per night

We have included all charges provided to us by the property.

The listed mandatory additional fee comprises the park entry fee for non-resident guests. The fee for guests who are residents of Mexico is MXN 255 per person, per day. Fees are collected at park entrance.

Optional extras

  • Airport shuttle fee: MXN 275 per vehicle (roundtrip, maximum occupancy 8)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators

Property is also known as

La Diosa Tulum
La Diosa Resort
Alito Tulum Hotel Hotel
Alito Tulum Hotel Tulum
Alito Tulum Hotel Hotel Tulum
Alito Hotel Tulum Formerly La Diosa

Alito Tulum Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 83 out of 154 reviews
Rating 8 - Good. 37 out of 154 reviews
Rating 6 - Okay. 18 out of 154 reviews
Rating 4 - Poor. 9 out of 154 reviews
Rating 2 - Terrible. 7 out of 154 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this little slice of paradise
Stayed 3 nights in Jan 2025

4/10 Poor

Ana

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in a privileged area by the water but unfortunately this hotel is not up to the standards. We were there for 7 days and everything was subpar from bed bugs to a lack of good service. Our room was next to the parking lot and the black water pump- there was never a disclaimer on this and they were unable to relocate us. Restaurant service was poor, it was really hard to get the waiters’ attention to get any orders in at any time of the day. The 2 times we got served; service was slow and lacked of detailed and food was very subpar! Can’t even get an avocado toast, black coffee or even Mexican staples right! They made it really hard for us to spend our money in the property which is why we went to neighboring hotels for meals (even though breakfast was included in our reservation). The front desk team tried, but I am still waiting for a hair dryer I asked for on day 2. Getting into, recommendations or solutions out of these guys was hard. The housekeepers were good and thorough, there was only 1 day they didn’t get to our room until 6 pm and by that time was late. Even though the room was cleaned and we had hot water; we ended up with bed bug bites. Room was dark, no real space to put clothes other than a than a humid closet. One morning the black water pump out started at 7:30 am right next to our window without any warning or heads up. The noise and the sewage smell made it impossible to stay in the room. Very disappointing-
Stayed 7 nights in Dec 2024

2/10 Terrible

Laura

The staff at the front desk were friendly and helpful, however, the rest of the hotel was cold, uninviting, and felt like a prison cell. I would not recommend this hotel. After 3 days I had to come home due to an unexpected emergency and the hotel did not refund me.
Stayed 7 nights in Dec 2024

8/10 Good

Marina, Naperville

Traveled with family
Liked: Cleanliness, staff & service
The rooms are cute, but I wish they had dehumidifiers. Don't expect your clothes/towels/anything to dry. We had the queen room (not bunglow), and i wished there were more mirrors and outlets. There are no room phones so if you need anything you have to go to the front desk. The wifi does not work in the rooms. The pool was never clean. The staff was very, very, very helpful, if I could, I'd give them 10 stars. The bathroom constantly smelled bad, it smelled like a septic tank.
Stayed 5 nights in Dec 2024

10/10 Excellent

Tiggi

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay at Alito was great! Staying at the beach in Tulum is beyond worth the investment, getting into the ‘park’ the beach is on has long lines in the morning that you’ll want to avoid. It was a quiet and clean stay, the room was cleaned every day and kept cold. The food at the hotel was lovely, the free breakfast was a great deal and tasty. Great experience!
Stayed 5 nights in Dec 2024

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great time and it was very relaxing!
Stayed 6 nights in Dec 2024

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location
It turn out to be an excellent place for us. Clean, spacious, practical and convenient. This place is located right at the beach with great sitting and lounging areas. Bar and restaurant is good. And Mayan ruins are a walking distance.
Stayed 3 nights in Nov 2024

6/10 Okay

Elizabeth, olympia

Liked: Cleanliness
Stayed 2 nights in Dec 2024

10/10 Excellent

yeiman

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful beach access way and the restaurant staff was excellent
Stayed 1 night in Nov 2024

10/10 Excellent

Hilda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to stay food was amazing. The only downfall is you can’t bring plastic so bring a reusable water bottle.
Stayed 3 nights in Nov 2024

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

6/10 Okay

Verified traveler

Read Carefully:
Overall, my stay was good, but there are a few things to know before booking: - The hotel is located in an eco-friendly national park, and there’s a Mexican Military checkpoint where guards will search for plastic, food, or drinks, including water which are not allowed per city policy. - After 5 PM, you’ll need your reservation and ID in hand to pass through. - Additionally, the beach closes after dark, and guards will politely ask you to return to the hotel. You are not allowed to walk around the beach at dark. You could tho, stay at the hotel waterfront beach club/ beach bar area. - The military officers were generally courteous and respectful. - A highlight is that the hotel is within walking distance of the national ruins, which was very convenient. - Although it’s relatively close to downtown, you’ll need a car or motorcycle to reach move around. - If you’re looking for a party scene, this may not be the best choice. While the hotels in this area have bars and restaurants, the nightlife is more vibrant about a 10-minute drive south, which isn't walkable. Yet, you must have CASH to enter the ruins area. - The hotel staff were friendly and helpful, enhancing the overall experience. - The rooms are somewhat dated but functional. Everything, including the AC and tap water, worked well enough.
Stayed 3 nights in Nov 2024

10/10 Excellent

Edward

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained and the staff were all friendly.
Stayed 5 nights in Nov 2024

10/10 Excellent

Karl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique place, right on the beach, very friendly staff and great restaurant.
Stayed 7 nights in Nov 2024

10/10 Excellent

Wayne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff was Knowledgeable about the area, friendly, and really accommodating. Food was excellent. A very unique and underrated property. 10/10 highly recommend.
Stayed 6 nights in Oct 2024

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Claribel G

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was stunning with beach access that was absolute perfection. The staff were amazing, and they were attentive to all our needs. We really enjoyed the serenity of this property. If you’re looking for a property to get away from the hustle and bustle of your busy life, this hotel is for you. It’s a true oasis of peace. Just make sure to note that there is not a tv in the room so bring your own device (iPad etc), we used our phones. There isn’t night life entertainment on the north side of the beach which we were thankful for. If you’re looking to party I suggest you find a hotel on the south side of the beach. Alito Hotel Tulúm is a place my husband and I plan on returning to. One last note, you will need transportation to get around. This hotel is not in walking distance to anything except the ruins (15) minutes. We used taxi services on the days we ventured out and it worked out for us. You will have to pay the Jaguar Park fee on the days you go and come from the property as well. It’s a small fee of $3 each person I believe. The property is well worth the stay and I highly recommend it if you are looking for a place to truly relax.
Stayed 7 nights in Aug 2024

8/10 Good

RUELDY

Traveled with family
Liked: Cleanliness, staff & service
Had a wonderful time with my adult kids! They loved the beach bungalows and I was happy to be on the 2nd floor in the main area. AC was wonderful when coming in from the beach. Water pressure was not good but understandable for the location. Beach was beautiful and being able to take a boat from the shore to go snorkeling was a bonus. The staff and taxi drivers were wonderful!!!
Stayed 5 nights in Jul 2024

2/10 Terrible

Kenny

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not recommend! The pictures doesn’t match the rooms! We booked for 2 week bed rooms and we got one full size bed. You can hear things crawling on your roof and the service is horrible!
Stayed 3 nights in Aug 2024

10/10 Excellent

Darra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

6/10 Okay

Idalmis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

10/10 Excellent

Astrid

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed the little hut we stayed in, it has just the necessities. No tv which is ok since we were out and about. We had A/c which was more important. Beach access and restaurant. In order to get to hotel we had to go through a checkpoint to make sure we didn't have plastic bottles since the hotel was in a conservation area. There is a entrance fee to go in to the conservation area as well. The mayan ruins are a 10 min walk away. The hotel has bikes to rent. All in all i loved it! The staff was friendly and attentive. Anything i asked for was available and brought to me like towels and a blanket. Room service was really good. I did point out a concern about the wooden walkway that was in need of repair, many wooden planks were popped out or sunk in making it a safety concern for someone walking not paying attention. If we wanted to go to an oxxo or store we would have to go back to town which was outside the conservation area and if we got back before 5 we would have to go thru checkpoint again to check for plastic. All in all 4/5 only because of the repairs needed on the walkway and the lack of accessibility to a store.
Stayed 2 nights in Jul 2024

10/10 Excellent

Chanelle

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food and cocktails were delicious and reasonably priced. The included breakfast was a nice bonus to the stay. The rooms were kept clean. We brought a lot of sand in the room daily and housekeeping did a great job keep the floors clean. David, the manager, was exceptional! The front desk staff always helped us get our taxi and anything else we needed. The property is nicer than photographs shown on the site. I’d not only visit again but recommend friends who want a nice beachfront, to check out Alito.
Stayed 4 nights in Jul 2024

10/10 Excellent

JOHANNA, bronx

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 2 nights in Jun 2024

10/10 Excellent

Yelldy

Stayed 1 night in Jun 2024