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Kimpton Aluna Tulum by IHG

4.5 star property

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Photo gallery for Kimpton Aluna Tulum by IHG

Bar (on property)
2 outdoor pools, free cabanas, pool umbrellas
Exterior
Suite, 1 King Bed, Balcony | Premium bedding, down comforters, in-room safe, blackout drapes
Outdoor dining

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Pool
  • Bar
  • Room service
  • Breakfast available
  • Air conditioning

Explore the area

Map
Poligono 04 Fraccion 05 Lote 04 S/N, Tulum, QROO, 77780
  • Tulum National Park
    ‪3 min walk‬
  • Dos Aguas Park
    ‪4 min drive‬
  • SFER IK
    ‪5 min drive‬
  • Tulum, Quintana Roo (TUY)
    ‪12 min drive‬

Room options

View all photos for Room, 2 Queen Beds (Essential)

Premium bedding, down comforters, in-room safe, blackout drapes

Room, 2 Queen Beds (Essential)

  • 412.36 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Premium bedding, down comforters, in-room safe, blackout drapes

Suite, 1 King Bed

  • 689.85 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Balcony (Essential)

Room, 2 Queen Beds, Balcony (Essential) | Premium bedding, down comforters, in-room safe, blackout drapes

Room, 2 Queen Beds, Balcony (Essential)

9.6 out of 10
Exceptional
(4 reviews)
  • 412.36 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Mobility Accessible

Premium bedding, down comforters, in-room safe, blackout drapes

Room, 2 Queen Beds, Mobility Accessible

  • 412.36 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Balcony

Suite, 1 King Bed, Balcony | Premium bedding, down comforters, in-room safe, blackout drapes

Suite, 1 King Bed, Balcony

10.0 out of 10
Exceptional
(1 review)
  • 689.85 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room (Essential)

Premium bedding, down comforters, in-room safe, blackout drapes

Room (Essential)

  • 412.36 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Room, 1 King Bed, Balcony (Essential)

Premium bedding, down comforters, in-room safe, blackout drapes

Room, 1 King Bed, Balcony (Essential)

9.2 out of 10
Wonderful
(7 reviews)
  • 412.36 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Essential)

Premium bedding, down comforters, in-room safe, blackout drapes

Room, 1 King Bed (Essential)

9.6 out of 10
Exceptional
(5 reviews)
  • 412.36 sq ft
  • Sleeps 3
  • 1 King Bed

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About this property

Kimpton Aluna Tulum by IHG

4.5-star hotel in Zama
This smoke-free hotel features 2 outdoor pools, a full-service spa, and a 24-hour fitness center. Free WiFi in public areas and free valet parking are also provided. Other amenities include a poolside bar, a 24-hour business center, and spa services.
Kimpton Aluna Tulum by IHG offers 78 air-conditioned accommodations with iPod docking stations and safes. Rooms open to balconies or patios. Beds feature down comforters and premium bedding. 40-inch Smart televisions come with Netflix.

Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries. This Tulum hotel provides complimentary wireless Internet access. Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

2 outdoor swimming pools are on site along with a 24-hour fitness center and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Qi Ja´Spa has couples treatment room(s). Services include facials, body scrubs, and body treatments. The spa is open daily.
Kimpton Aluna Tulum by IHG features a full-service spa, 2 outdoor swimming pools, a 24-hour fitness center, and complimentary bicycles. A poolside bar is on site where guests can unwind with a drink. This 4.5-star property offers access to a 24-hour business center, a meeting room, and coworking spaces.

Wireless Internet access is complimentary. This luxury hotel also offers spa services, a terrace, and tour/ticket assistance. Complimentary uncovered self parking and uncovered valet parking are available on site.

Kimpton Aluna Tulum by IHG is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:30 AM and 11:30 AM.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free uncovered valet parking on site

Food and drink

  • Daily buffet breakfast available 7:30 AM to 11:30 AM for a fee: MXN 340 for adults and MXN 170 for children
  • A poolside bar

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Bicycle storage
  • Free bicycle rentals
  • Full-service spa

Family friendly

  • 2 outdoor pools
  • Free rollaway/extra bed
  • In-room babysitting (surcharge)
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Coworking space
  • Meeting room

Outdoors

  • Free pool cabanas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Pool access ramp on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 buildings
  • 3 floors
  • Banquet hall
  • Built in 2018
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 40-inch smart TV
  • iPod dock
  • Netflix
  • Streaming services

Food and drink

  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Free rollaway/extra beds

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: MXN 360 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Health club access
  • In-room bottled water
  • In-room safe
  • Partner property beach club access

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 340 for adults and MXN 170 for children
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Kimpton Tulum
Kimpton Aluna Tulum
Kimpton Aluna Tulum by IHG Hotel
Kimpton Aluna Tulum by IHG Tulum
Kimpton Aluna Tulum an IHG Hotel
Kimpton Aluna Tulum by IHG Hotel Tulum

Kimpton Aluna Tulum by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 145 out of 214 reviews
Rating 8 - Good. 40 out of 214 reviews
Rating 6 - Okay. 15 out of 214 reviews
Rating 4 - Poor. 6 out of 214 reviews
Rating 2 - Terrible. 8 out of 214 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2024

4/10 Poor

Annie

Disliked: Cleanliness, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Brandon Daniel James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, with great amenities. The food on and around the property was amazing. Would definitely recommend a return trip
Stayed 4 nights in Nov 2024

10/10 Excellent

rohit

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well designed and clean. Close to shopping centers and beach
Stayed 2 nights in Aug 2024

10/10 Excellent

jennica

Liked: Cleanliness, staff & service, property conditions & facilities
Good service and good food!!
Stayed 2 nights in Nov 2024

10/10 Excellent

Irunu

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was exceptional. The food was okay. The staff’s attention made it a phenomenal stay.
Stayed 4 nights in Nov 2024

10/10 Excellent

Pamela

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. Staff was very accomodating.
Stayed 1 night in Nov 2024

10/10 Excellent

Kari

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The newer main roads are ok but many of the side roads are pitted and filled with water. Speed is greatly reduced when avoiding these obstacles. I hope your vehicle has good shock absorbers because you will be bouncing around!
Stayed 3 nights in Nov 2024

10/10 Excellent

Rafael J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a special place an easy bike ride to the beach with access to beautiful beach clubs a 15 min bike ride and a similar ride to Tulum town and Holistika Wellness Center. Edwars at the front desk was super helpful and along w the bellhop Luis made arriving and departing feel like home. Emilio, Erica and Jesus were equally wonderful in the dining room. I look forward to returning.
Stayed 6 nights in Oct 2024

10/10 Excellent

Aleta

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and close to many dining options
Stayed 4 nights in Oct 2024

10/10 Excellent

Javonda

Liked: Cleanliness
Stayed 1 night in Oct 2024

8/10 Good

Rodrigo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Rohan, Killeen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel was what I needed. From the check in to the check out - only thing I wish was working was the pesos ATM, but the staff directed me to one 3 mins walk away. Great STAF!!!!!!!
Stayed 4 nights in Sep 2024

10/10 Excellent

Kristina Maria

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are the absolute best! I was welcomed with a delicious beverage and a cool towel. Check-in and check-out were a breeze and the staff was always willing to help with transportation, room service, and recommendations. The breakfast buffet was perfect every day and the lunch and dinner options always hit the spot. I can’t wait to come back!
Stayed 3 nights in Sep 2024

4/10 Poor

CARLOS, Miami

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The stay was normal until I had breakfast, for which I had previously paid, and I had to pay for it again because they did not take responsibility for the Orbitz sale.
Stayed 1 night in Aug 2024

10/10 Excellent

Rohit

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, clean nice rooms. Staff was very friendly and helpful. Restaurant food was good.
Stayed 1 night in Aug 2024

10/10 Excellent

Edwin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

2/10 Terrible

Tamar

Stayed 2 nights in Mar 2024

10/10 Excellent

Lars

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
We stayed at Kimpton during the hurricane Beryl and we felt safe and well informed by the staff all the time. The hotel has really great facilities and the interior is awesome. Food was good too. We can recommend Kimpton for a few days stay.
Stayed 3 nights in Jul 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff beautiful place
Stayed 4 nights in Jul 2024

10/10 Excellent

Emily

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We lived the free bikes and friendly staff. The rooms were super spacious. Pools were beautiful and complimentary happy hour was a win!!
Stayed 4 nights in Apr 2024

10/10 Excellent

Luis

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Kimpton Aluna was a great place to stay near the beaches and DT Tulum. Rooms are spotless and friendly for the price. The food here was delicious. They also have a social hour every day with free drinks and food. Helpful staff that will help you reserve excursions or restaurants. I would definitely recommend this place. FYI, the area around it is under construction, so it might feel a bit undone. I'm sure in a few years this area will transform.
Stayed 6 nights in Jun 2024

10/10 Excellent

Mechelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Ashley

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2024