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Kimpton Aluna Tulum by IHG

4.5 star property

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Photo gallery for Kimpton Aluna Tulum by IHG

Exterior
Bar (on property)
Exterior
Point of interest
Restaurant

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Pool
  • Bar
  • Room service
  • Spa
$146
includes taxes & fees
Aug 24 - Aug 25

Explore the area

View in a map
Poligono 04 Fraccion 05 Lote 04 S/N, Tulum, QROO, 77780
  • Tulum National Park
    ‪2 min drive‬
  • Playa Paraiso
    ‪7 min drive‬
  • Tulum Mayan Ruins
    ‪7 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪58 min drive‬

Room options

View all photos for Room, 2 Queen Beds (Essential)

1 bedroom, premium bedding, down comforters, in-room safe

Room, 2 Queen Beds (Essential)

7.4 out of 10
Good
(3 reviews)
  • 412 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

1 bedroom, premium bedding, down comforters, in-room safe

Suite, 1 Bedroom

  • 690 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Balcony (Essential)

Room, 2 Queen Beds, Balcony (Essential) | 1 bedroom, premium bedding, down comforters, in-room safe

Room, 2 Queen Beds, Balcony (Essential)

9.2 out of 10
Wonderful
(5 reviews)
  • 412 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Mobility Accessible

1 bedroom, premium bedding, down comforters, in-room safe

Room, 2 Queen Beds, Mobility Accessible

  • 412 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Balcony

Suite, 1 Bedroom, Balcony | 1 bedroom, premium bedding, down comforters, in-room safe

Suite, 1 Bedroom, Balcony

10.0 out of 10
Exceptional
(1 review)
  • 690 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room (Essential)

1 bedroom, premium bedding, down comforters, in-room safe

Room (Essential)

  • 412 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Room, 1 King Bed, Balcony (Essential)

1 bedroom, premium bedding, down comforters, in-room safe

Room, 1 King Bed, Balcony (Essential)

9.2 out of 10
Wonderful
(7 reviews)
  • 412 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Essential)

1 bedroom, premium bedding, down comforters, in-room safe

Room, 1 King Bed (Essential)

9.8 out of 10
Exceptional
(6 reviews)
  • 412 sq ft
  • Sleeps 3
  • 1 King Bed

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Exterior

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  • Free WiFi
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4.3 out of 5, Excellent, 42 reviews
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About this property

Kimpton Aluna Tulum by IHG

4.5-star hotel in Zama
This smoke-free hotel features 2 outdoor pools, a full-service spa, and a 24-hour fitness center. Free WiFi in public areas and free valet parking are also provided. Other amenities include a poolside bar, a 24-hour business center, and spa services.
Kimpton Aluna Tulum by IHG offers 78 air-conditioned accommodations with iPod docking stations and safes. Rooms open to balconies or patios. Beds feature down comforters and premium bedding. 40-inch Smart televisions come with Netflix.

Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries. This Tulum hotel provides complimentary wireless Internet access. Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

2 outdoor swimming pools are on site along with a 24-hour fitness center and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Qi Ja´Spa has couples treatment room(s). Services include facials, body scrubs, and body treatments. The spa is open daily.
Kimpton Aluna Tulum by IHG features a full-service spa, 2 outdoor swimming pools, a 24-hour fitness center, and complimentary bicycles. A poolside bar is on site where guests can unwind with a drink. This 4.5-star property offers access to a 24-hour business center, a meeting room, and coworking spaces.

Wireless Internet access is complimentary. This luxury hotel also offers spa services, a terrace, and tour/ticket assistance. Complimentary uncovered self parking and uncovered valet parking are available on site.

Kimpton Aluna Tulum by IHG is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:30 AM and 11:30 AM.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free uncovered valet parking on site

Food and drink

  • Daily buffet breakfast available 7:30 AM to 11:30 AM for a fee: MXN 340 for adults and MXN 170 for children
  • A poolside bar

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Bicycle storage
  • Free bicycle rentals
  • Full-service spa

Family friendly

  • 2 outdoor pools
  • Free rollaway/extra bed
  • In-room babysitting (surcharge)
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Coworking space
  • Meeting room

Outdoors

  • Free pool cabanas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Pool access ramp on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 buildings
  • 3 floors
  • Banquet hall
  • Built in 2018
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 40-inch smart TV
  • iPod dock
  • Netflix
  • Streaming services

Food and drink

  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Free rollaway/extra beds

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: MXN 360 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Health club access
  • In-room bottled water
  • In-room safe
  • Partner property beach club access

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 340 for adults and MXN 170 for children
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Kimpton Tulum
Kimpton Aluna Tulum
Kimpton Aluna Tulum by IHG Hotel
Kimpton Aluna Tulum by IHG Tulum
Kimpton Aluna Tulum an IHG Hotel
Kimpton Aluna Tulum by IHG Hotel Tulum

Kimpton Aluna Tulum by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 196 out of 282 reviews
Rating 8 - Good. 51 out of 282 reviews
Rating 6 - Okay. 20 out of 282 reviews
Rating 4 - Poor. 6 out of 282 reviews
Rating 2 - Terrible. 9 out of 282 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tamika

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience for my first time in Mexico!
Stayed 3 nights in May 2025

10/10 Excellent

veronica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean and friendly staff
Stayed 2 nights in May 2025

10/10 Excellent

Sheila

Traveled with family
Liked: Amenities
Excellent location and staff is very friendly.
Stayed 4 nights in Apr 2025

10/10 Excellent

Grant

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotel experiences I’ve ever had. While they don’t have every amenity in the world, they have what you need. They are such amazing people, running an absolutely stunning hotel. Special mentions to Jesus and Ricardo for being so accommodating, resourceful and knowledgeable about Bacalar and all of its wonders. Not only will I come back, I’ll try and do it as soon as possible.
Stayed 2 nights in May 2025

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very polite and service from all areas were fantastic! I will miss my favorites for sure ! The hotel is very peaceful and lives up to expectations. I will return and recommend to others !
Stayed 7 nights in Apr 2025

10/10 Excellent

Marcia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome boutique hotel. Great pool!
Stayed 2 nights in Apr 2025

10/10 Excellent

Ingrid, Maybrook

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will be back!
Stayed 3 nights in Mar 2025

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Kelli

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff was incredibly friendly and willing to go above and beyond to help us with whatever we wanted or needed. The hotel is clean, beautiful and peaceful. Our room was aesthetically pleasing, had all that we needed and the bed was large and comfortable. The bikes they have available made riding anywhere in town a breeze!!
Stayed 4 nights in Apr 2025

10/10 Excellent

Terrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel

Stayed 4 nights in Apr 2025

6/10 Okay

Breneka

Traveled with partner
Liked: Staff & service
The property was visually appealing and so peaceful. The staff was incredibly kind. This hotel is ideal for a relaxing and peaceful getaway, especially if you don’t mind the presence of children. My only concern was a strong odor of mold or mildew that became noticeable while I was sleeping, which was quite unbearable. I recommend addressing this issue with maintenance.
Stayed 1 night in Apr 2025

10/10 Excellent

Hyeonseo

Liked: Cleanliness
Stayed 2 nights in Apr 2025

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. Arranged a scooter rental for us, delivered right to the hotel. Property itself was very nice, and well maintained. The upper deck by the rooftop pool could use a little TLC. It was pretty quiet, pools were nice, especially on those 30 afternoons. The hotel is halfway between the beach zone and the main Tulum strip. There's a great grocery store within walking distance. Very safe area. Rooms were spacious, well kept, my only complaint is that the shower didn't get hot enough. We will be back next year.
Stayed 7 nights in Mar 2025

10/10 Excellent

Laurie

Liked: Cleanliness, amenities
Awesome and relaxing time!! Breakfast and service was lovely!
Stayed 3 nights in Mar 2025

10/10 Excellent

Erica

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
The staff was very friendly. Downtown area was within walking distance. You can use the bikes for free or rent a scooter/ ATVs.
Stayed 4 nights in Mar 2025

8/10 Good

Lora Maria

Liked: Staff & service
Stayed 7 nights in Mar 2025

10/10 Excellent

Sean

Stayed 1 night in Mar 2025

2/10 Terrible

Brittany

Stayed 2 nights in Mar 2025

8/10 Good

Molly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location of the Aluna- quiet, feeling of being in the jungle. The plants are well maintained. The staff is actually wonderful- but we happened to have visited during a slow season. While there is a bar in the pool, it wasn’t staffed, which left the inside bartender and servers a bit overwhelmed. It certainly wasn’t the fault of the staff, and I don’t blame the management for making that staffing decision. However, my only requirement in picking a hotel was that it had a swim up bar, and I was disappointed. We did not like the food. Too much stuff on everything. An omelette with cheese is a beautiful thing- great food doesn’t have to be complex, trendy, or fusion. The kitchen staff was great for a la carte orders, but the food on the breakfast buffet was really complex with lots of sautéed vegetables and sauces and cheeses already on it, instead of on the side. Is it fancy and beautiful- yes! Are your kids going to eat it? That’s a hard sell. One thing that we noticed is that there is a water treatment plant next to the hotel property. You could smell it across the parking lot near that side of some of the rooms. No smell in the pool area at all. Rooms were fine. But if you have one of the rooms farther back, you will smell it if you leave your room. There isn’t anything the hotel could do about this. And as I’m writing this, my dogs found skunks, so let me just say that water treatment odor is way less of an issue than the way my backyard smells now.
Stayed 6 nights in Mar 2025

8/10 Good

Randall

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Loved it here! The staff were fantastic. It was quiet and away from the craziness! We will definitely be back!
Stayed 4 nights in Mar 2025

10/10 Excellent

Marie Shirley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was absolutely amazing its so green there and nice and quiet ,our room was fantastic right by the pool and we have our own bed on the patio and we will go chill on the roof top by the pool and the staff so nice very friendly i will definitely go there again loved it
Stayed 3 nights in Mar 2025

10/10 Excellent

Ivory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really enjoyed my stay with all of my new friends. They were so pleasant, friendly and helpful.
Stayed 3 nights in Mar 2025

10/10 Excellent

Jason

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well maintained we stayed in a one bedroom suite I highly recommend. Nice large balcony with jacuzzi. A/C worked amazing. The staff is top notch. They are extremely attentive with anything you could ever need. They are very happy to help and they are always smiling and courteous. This hotel exceeded our expectations and we highly recommend.
Stayed 4 nights in Mar 2025

10/10 Excellent

Margarita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel rooms were clean and spacious and the staff was very helpful. We had to check out later because there was a flight delay and they accommodated us.
Stayed 2 nights in Mar 2025

10/10 Excellent

nathalie

Stayed 6 nights in Mar 2025