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Hotel Shibari Tulum - Restaurant & Cenote Club

5.0 star property

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Photo gallery for Hotel Shibari Tulum - Restaurant & Cenote Club

View from room
Shibari Grand Cenote Front | View from room
Lobby sitting area
Reception
Saastal Jungle View Plunge Pool | Premium bedding, pillowtop beds, minibar, in-room safe

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Parking available
  • Room service

Explore the area

Map
Carretera Tulum Boca Paila KM 7, Tulum, QROO, 77766
  • Tulum Beach
    ‪1 min walk‬
  • Ven a la Luz Sculpture
    ‪4 min walk‬
  • Playa Paraiso
    ‪17 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪58 min drive‬

Room options

View all photos for Shizen Garden View Plunge Pool

View from room

Shizen Garden View Plunge Pool

  • 409 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Tsuri Jungle View Deluxe

Premium bedding, pillowtop beds, minibar, in-room safe

Tsuri Jungle View Deluxe

  • 409 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Saastal Jungle View Plunge Pool

Balcony

Saastal Jungle View Plunge Pool

  • 409 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Shibari Grand Cenote Front

Shibari Grand Cenote Front | Balcony

Shibari Grand Cenote Front

  • 797 sq ft
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Yaakun Grand Cenote View

Yaakun Grand Cenote View | Balcony view

Yaakun Grand Cenote View

  • 797 sq ft
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Suki Garden View Deluxe

Suki Garden View Deluxe | Balcony view

Suki Garden View Deluxe

  • 409 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Hotel Shibari Tulum - Restaurant & Cenote Club

5-star hotel in Zona Hotelera
2 outdoor pools, a full-service spa, and a restaurant are available at this hotel. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a poolside bar are onsite. Change of towels is available on request.
Hotel Shibari Tulum - Restaurant & Cenote Club offers 64 air-conditioned accommodations with minibars and laptop-compatible safes. Pillowtop beds feature premium bedding. 70-inch Smart televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

This Tulum hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include espresso makers and hair dryers. In-room massages, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a fitness center.
Kan Spa has 3 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a mud bath.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Hotel Shibari Tulum - Restaurant & Cenote Club features 2 outdoor swimming pools and a fitness center. Dining options at the hotel include a restaurant and a coffee shop/cafe. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary.

This luxury hotel also offers spa services, a terrace, and gift shops/newsstands. Onsite parking is available (surcharge).

Hotel Shibari Tulum - Restaurant & Cenote Club has designated areas for smoking.

Continental breakfasts are available for a surcharge and are served each morning between 7:30 AM and 11:30 AM.
ATTA - This restaurant specializes in international cuisine and serves breakfast, brunch, and dinner. Guests can enjoy drinks at the bar.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured, uncovered self parking on site (USD 5 per day)
  • Valet parking on site (USD 5 per day)

Food and drink

  • Daily continental breakfast available 7:30 AM to 11:30 AM for a fee: USD 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar

Restaurants on site

  • ATTA

Things to do

  • 2 outdoor pools
  • Designer stores
  • Full-service spa
  • Gym
  • Shopping

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Mud bath
  • Outdoor treatment areas
  • Reflexology
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • No elevator
  • Smooth flooring in room

More

  • Designated smoking areas
  • Lifeguards

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 70-inch smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Minibar
  • Wet bar

More

  • Air conditioning
  • Ceiling fan
  • Free local calls
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 200 per accommodation, per day
  • Service fee: USD 17 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately USD 20 per person
  • Uncovered self parking fee: USD 5 per day
  • Valet parking fee: USD 5 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Property Registration Number ICA1912108R8

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Guests under 18 years old are not allowed in the spa

Property is also known as

Hotel Shibari Tulum
Hotel Shibari Tulum - Restaurant & Cenote Club Hotel
Hotel Shibari Tulum - Restaurant & Cenote Club Tulum
Hotel Shibari Tulum - Restaurant & Cenote Club Hotel Tulum

Hotel Shibari Tulum - Restaurant & Cenote Club Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 179 out of 219 reviews
Rating 8 - Good. 20 out of 219 reviews
Rating 6 - Okay. 10 out of 219 reviews
Rating 4 - Poor. 6 out of 219 reviews
Rating 2 - Terrible. 4 out of 219 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

8/10 Good

Joi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property however I was slightly overcharged with the fees.
Stayed 4 nights in Jan 2025

6/10 Okay

Soheil

Traveled with group
Liked: Cleanliness
The hotel itself is ok but they try to rip you off any opportunity they get. We asked for a taxi from the concierge and they said we need to wait 1.5hrs for a taxi . Then when we were ready to find our own taxi, they came back and said they found a taxi which they regularly work with - Elizabeth name of taxi driver. For a 2 min ride , she charged us $40 US!!! When dropping us off at our destination, the hotel called her while we were still in the cab and asked her how much she charged us and it was obvious that there was going to be compensation kick back to the hotel after ripping us for a meezy $40 . Pretty pathetic considering how much business we have them.
Stayed 4 nights in Jan 2025

10/10 Excellent

Rov

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has an amazing ambience, great music by the cenote, amazing food, really friendly staff. A lot of attention has been given to the design and aesthetic of the rooms and the hotel public area. The hotel made us feel immersed in a jungle garden as everything is well maintained. Hotel is also close to many restaurants and club at walking distance. The bed was very comfortable and crisp. Cleanliness is amazing throughout the property.
Stayed 3 nights in Jan 2025

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing resort right in the middle of the jungle 😍
Stayed 1 night in Jan 2025

10/10 Excellent

Abby

Liked: Staff & service, property conditions & facilities
Loved this hotel — amazing amenities, staff couldn’t have been more attentive and accommodating & provided exceptional service
Stayed 5 nights in Jan 2025

10/10 Excellent

Hector, Vista

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Brian

Stayed 4 nights in Dec 2024

10/10 Excellent

Usman, Jersey City

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!!!
Stayed 3 nights in Jan 2025

10/10 Excellent

Rodríguez, Arturo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All Good
Stayed 5 nights in Jan 2025

10/10 Excellent

Joanne Hoang

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying here! It is so much bigger than expected. The staff are amazing and the rooms were spacious, clean and felt very wholesome here. I did get to enjoy a great yoga class as well as a sound healing. The cenote was bliss and they have a dj playing on most night's. Very good and chill vibe. Would love to stay again
Stayed 5 nights in Dec 2024

10/10 Excellent

Jon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was amazing time staff was very friendly
Stayed 7 nights in Jan 2025

10/10 Excellent

Jesus

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Really nice facility
Stayed 4 nights in Jan 2025

8/10 Good

Kevin

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
One of the nicest hotels we’ve ever stayed at (worldwide). The good: staff, dining, real cenote in the property, architecture, bohemian environment The bad: due to the beautiful architecture, walls and glasses are too thin and do not isolate noise properly. Beware that the hotel is in the middle of the Tulum party spots! The ugly: we stayed 6 nights and they could not fix our jacuzzi in the whole period. Overall, great experience and looking forward to return soon!
Stayed 6 nights in Dec 2024

10/10 Excellent

Najair

Stayed 4 nights in Dec 2024

8/10 Good

Sarah C

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Richard

Stayed 3 nights in Nov 2024

10/10 Excellent

Alexander, Reno

Stayed 6 nights in Dec 2024

10/10 Excellent

Kalila

Liked: Staff & service, property conditions & facilities
Beautiful hotel. Room could have been cleaner. There were stray hairs (from multiple ppl) on the rug, in the shower, by the pool. Floor felt gritty so i don't think they are swept/vacuumed regularly- I just wore the provided slippers and was ok. But the room was spacious and comfortable with functioning AC, the plunge pool also functioned well. Had to request the outdoor lamps be fixed, and they were. The staff was friendly and accommodating. I rented a Bali Bed but got rained out after only an hour and it wasnt usable the rest of the day- I was approached the next day at breakfast where they offered to set it up again for me since the weather was better. No hassle! Appreciated the complimentary bottle of prosecco and cake left in my room for my birthday too. Restaurant on site was GREAT. Must get the shrimp taco! Hotel is walkable to other great dining options and little boutiques- its right on the strip, but with great security- felt safe on and off property ad a solo female traveler. Highly recommended!
Stayed 3 nights in Dec 2024

10/10 Excellent

Alina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is heaven on Earth, you are in the middle of beautiful jungle while having access to the best things life can offer. Absolutely amazing!
Stayed 5 nights in Dec 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Stayed 1 night in Dec 2024

10/10 Excellent

marisol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Alain

Stayed 3 nights in Nov 2024

2/10 Terrible

Melissa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Luis, Houston

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and amenities were excellent, perfect for a relaxing time. The food was delicious as well, props to the chef
Stayed 2 nights in Nov 2024

8/10 Good

Layne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good.
Stayed 9 nights in Nov 2024