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Hotel Bardo

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Bardo

Outdoor pool
Cocktail bar
Outdoor pool
Billiards
Couples dining

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Pool
  • Bar
  • Pet friendly
  • Breakfast available
  • Room service
  • Housekeeping

Explore the area

Map
AV LA SELVA ENTRE KOHUNLICH, Tulum, QROO, 77780
  • Hospital de Tulum
    13 min walk
  • Dos Aguas Park
    18 min walk
  • Temple of Doom
    5 min drive
  • Tulum, Quintana Roo (TUY)
    15 min drive

Room options

View all photos for Deluxe Cabin

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Cabin

  • 700 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Villa

Deluxe Villa | View from room

Deluxe Villa

  • 700 sq ft
  • Sleeps 3
  • 1 King Bed

About this property

Hotel Bardo

5-star hotel in Tulum City Center
A full-service spa, an outdoor pool, and a restaurant are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, concierge services, and dry cleaning.
Hotel Bardo offers 30 air-conditioned accommodations with private pools and private plunge pools. Accommodations offer separate dining areas. Pillowtop beds feature down comforters and premium bedding. Guests can make use of the in-room espresso makers and minibars. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones. Additionally, rooms include complimentary bottled water and ceiling fans. Housekeeping is offered daily and in-room massages can be requested.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Services include deep-tissue massages and hot stone massages. The spa is open daily.
Hotel Bardo features a full-service spa and an outdoor pool. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

This luxury hotel also offers a library, a terrace, and multilingual staff. Onsite self parking is complimentary.

Hotel Bardo is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 9:00 AM and 11:30 AM.
Milam - Onsite fine-dining restaurant.
Bardo's Bar - Onsite cocktail bar. Open daily.
Room service (during limited hours) is available.

Languages

English, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily continental breakfast available 9:00 AM to 11:30 AM for a fee: USD 72 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Bardo's Bar
  • Milam

Things to do

  • Full-service spa
  • Library
  • Outdoor pool
  • TV in common areas

Conveniences

  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Limited-hour front desk
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Garden
  • Outdoor entertainment area
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • In-room massages
  • Prenatal massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible restaurant

More

  • Communal living room
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Private plunge pool

Food and drink

  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar
  • Separate dining area

More

  • Air conditioning
  • Ceiling fan
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

The front desk is open daily from 7:30 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of USD 20 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Up to 44 lbs per pet
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children 18 and younger are not allowed at this property; All guests older than 18 are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately USD 72 per person
  • Pet fee: USD 20 per accommodation, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 18 years old and younger are not permitted at this property

Property is also known as

Hotel Bardo Hotel
Hotel Bardo Tulum
Hotel Bardo Hotel Tulum

Hotel Bardo Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 283 out of 341 reviews" "
Rating 8 - Good. 33 out of 341 reviews" "
Rating 6 - Okay. 14 out of 341 reviews" "
Rating 4 - Poor. 4 out of 341 reviews" "
Rating 2 - Terrible. 7 out of 341 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

John

Stayed 1 night in Sep 2024

10/10 Excellent

Elijah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it here! Especially my guy Jay and Leo. Great staff members. Made my experience alllll worth it!
Stayed 4 nights in Aug 2024

8/10 Good

Michael

Stayed 2 nights in Aug 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, friendly staff, and conventionally located to downtown and Tulum beach.
Stayed 4 nights in Aug 2024

8/10 Good

Sandip

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 7 nights in Aug 2024

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My time at Hotel Bardo was truly amazing! The moment I walked in I experienced amazing customer service. The front desk concierge Fernando Gonzalez was so thorough! He did a great job explaining everything and gave us a lovely tour of the facilities. I stayed in a one bed villa. Fernando did a great job booking my spa services and was very accommodating when I had to make a slight change. I got a deep tissue massage from Gloria and it was truly amazing. She was extremely responsive to my notes and did a good job checking in with me about the pressure throughout the service. I also experienced great service from Gabriel who helped me with my luggage and made me feel welcomed! I enjoyed the 24 hour pool and access to the restaurants and bars on site and at Una Vida. The staff at Una Vida were also really kind. Santos invited us and he was so kind to get us food as we enjoyed the pool. The food was amazing the elote was so yummy! I attended the jazz night they hosted. My stay was amazing I live Bardo’s vision to support people with disconnecting and being present. There were constant reminders to do that and I left so encouraged to disconnect to reconnect! Thank you Bardo for the restorative stay!
Stayed 2 nights in Aug 2024

10/10 Excellent

KARLA ALEXANDRA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2024

10/10 Excellent

Meredith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel! Incredible staff, gorgeous grounds, amazing pool, villas, food, cocktails, etc. We loved our stay!
Stayed 3 nights in Jul 2024

8/10 Good

Samantha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself is very beautiful. A/C was nice and cold, the plunge pool was great (we used it almost every day of our stay). The restaurant was decent, but there are cheaper options in town. The location of the hotel is the only negative thing I have to say about this place. It's a bit of a walk.
Stayed 4 nights in Jun 2024

10/10 Excellent

Jokathelin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel. Quiet, clean and relaxing. Perfect for connecting. Room is beautiful and organic.
Stayed 4 nights in Jul 2024

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Great property in Tulum center. Nice rooms. Good staff and decent restaurant.
Stayed 2 nights in May 2024

10/10 Excellent

Jonathan

Stayed 2 nights in Jul 2024

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really relaxing and very helpful staff from Mara the receptionist to the yoga instructor.
Stayed 2 nights in Jul 2024

2/10 Terrible

Mark

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Prepare to be Disappointed
Of course the pictures looked muy bonita. And with the high end price - we had great expectations. Imagine the disappointment when the reality was some Motel 6 maintenance, and Super 8 motel quality service. While we were there, the air conditioner, toilet and shower all stopped working. Room service took 90 minutes on arrival (only after we called and had to re-order again.) The next morning, the front desk refused to contact us despite the tour van request, so we missed the bus and had to take an $80 cab. When the toilet and shower stopped working, the front desk never contacted me after the maintenance guy gave up fixing it. They reluctantly gave us another room - where there was no hot water and we took cold showers the rest of the time. When asking what compensation the would offer after such a disastrous experience? The offered us one free beer and 10% off our NEXT visit. We won't be back.
Stayed 4 nights in Jun 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

10/10 Excellent

Yao An

Stayed 2 nights in May 2024

10/10 Excellent

Anali

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente experiencia
Stayed 1 night in May 2024

10/10 Excellent

Shantel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional stay! From the moment we arrived, we were greeted with warm hospitality and a seamless check-in process. The room was immaculate, with luxurious amenities. The staff went above and beyond to ensure our comfort throughout our stay, from providing excellent dining recommendations to arranging transportation. The hotel’s facilities, including the pool and spa, were top-notch and provided a perfect retreat after a day of exploring the area. We can’t wait to return for another unforgettable experience!”
Stayed 2 nights in Apr 2024

10/10 Excellent

Jospeh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2024

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend to reconnect and clear your mind. Very very quiet and private. Luxury jungle and cool views. Staff was great
Stayed 4 nights in Dec 2023

10/10 Excellent

Jennifer

Stayed 1 night in Apr 2024

10/10 Excellent

Shahar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Charisse

Stayed 3 nights in Apr 2024

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
So relaxing. Great hotel!
Beautiful hotel providing peace and tranquility in the jungle on the edge of Tulúm. Fanando was especially brilliant! A few issues: breakfast was just fine, but a bit limited and a bit stingy. They only let you have two items in your omelette. Not that I’m a eco warrior, but they profess to be eco friendly, but were constantly collecting leaves into big plastic bags. The ecofriendliness just felt like a bit of a selling point, rather than a proactive thing they were really doing. The aircon wasn’t really good enough. We got quite sweaty despite it being on max. Don’t let my points put you off. We had a really great trip. They just need this feedback: 1. Don’t be so stingy with breakfast. 2. Be proactively eco friendly if that is really your thing. 3. Sort out the aircon.
Stayed 4 nights in Apr 2024

10/10 Excellent

Ortal

Liked: Cleanliness, staff & service, property conditions & facilities
We loved it there! The stuff, the hotel,the food everything was beyond amazing. Will be back for sure thank you!
Stayed 3 nights in Apr 2024