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Copal Tulum Hotel

4.5 star property

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Photo gallery for Copal Tulum Hotel

Exterior
Luxury Apartment, 3 Bedrooms, Private Pool, Garden View | Private kitchen
Premium bedding, down comforters, memory foam beds, minibar
Terrace/patio
Terrace/patio

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Air conditioning

Explore the area

Map
Calle Ixchel sn, Tulum, QROO, 77760
  • Tulum National Park
    ‪3 min drive‬
  • Tulum Mayan Ruins
    ‪9 min drive‬
  • Playa Paraiso
    ‪14 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪47 min drive‬

Room options

View all photos for Premium Apartment, 1 Bedroom, Private Pool, Garden View

Private pool

Premium Apartment, 1 Bedroom, Private Pool, Garden View

  • 1658 sq ft
  • Sleeps 4
  • 2 Twin Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 2 Bedrooms, Terrace, Garden View

Private kitchen

Luxury Apartment, 2 Bedrooms, Terrace, Garden View

  • 1313 sq ft
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 1 Bedroom, Private Pool

43-inch Smart TV with satellite channels, TV, Netflix

Luxury Apartment, 1 Bedroom, Private Pool

  • 969 sq ft
  • Sleeps 4
  • 2 Twin Beds and 1 King Sofa Bed

View all photos for Deluxe Studio, 1 King Bed with Sofa bed, Terrace, Garden View

Private kitchen

Deluxe Studio, 1 King Bed with Sofa bed, Terrace, Garden View

  • 807 sq ft
  • Sleeps 4
  • 1 King Bed and 1 King Sofa Bed

View all photos for Luxury Studio, 1 King Bed with Sofa bed, Private Pool, Garden View

Private pool

Luxury Studio, 1 King Bed with Sofa bed, Private Pool, Garden View

  • 1163 sq ft
  • Sleeps 4
  • 1 King Bed and 1 King Sofa Bed

View all photos for Premium Double Room, 1 King Bed, Private Pool, Garden View

Private pool

Premium Double Room, 1 King Bed, Private Pool, Garden View

  • 786 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Apartment, 1 Bedroom, Terrace, Garden View

Private kitchen

Luxury Apartment, 1 Bedroom, Terrace, Garden View

  • 1023 sq ft
  • Sleeps 4
  • 2 Twin Beds and 1 King Sofa Bed

View all photos for Deluxe Double Room, 1 King Bed, Terrace

Courtyard view

Deluxe Double Room, 1 King Bed, Terrace

  • 484 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Apartment, 2 Bedrooms, Private Pool, Garden View

Premium Apartment, 2 Bedrooms, Private Pool, Garden View | Premium bedding, down comforters, memory foam beds, minibar

Premium Apartment, 2 Bedrooms, Private Pool, Garden View

  • 2303 sq ft
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 4 Bedrooms, Garden View

Premium bedding, down comforters, memory foam beds, minibar

Luxury Apartment, 4 Bedrooms, Garden View

  • 3100 sq ft
  • Sleeps 10
  • 2 King Beds, 4 Twin Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 2 Bedrooms, Private Pool, Garden View

43-inch Smart TV with satellite channels, TV, Netflix

Luxury Apartment, 2 Bedrooms, Private Pool, Garden View

  • 1776 sq ft
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 3 Bedrooms, Private Pool, Garden View

Private pool

Luxury Apartment, 3 Bedrooms, Private Pool, Garden View

  • 2314 sq ft
  • Sleeps 8
  • 1 King Bed, 4 Twin Beds and 1 King Sofa Bed

Similar properties

Exterior

Kimpton Aluna Tulum by IHG

  • Pool
  • Spa
  • Pet friendly
  • Parking included
4.5 out of 5, Wonderful, (242)
The price is $137
per night
$186 total
includes taxes & fees
Apr 22 - Apr 23
Kimpton Aluna Tulum by IHG

About this property

Copal Tulum Hotel

4.5-star hotel in Zama
2 restaurants, 2 outdoor pools, and a full-service spa are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour fitness center, a bar/lounge, and a poolside bar are onsite. Change of towels is available on request.
Copal Tulum Hotel offers 85 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Memory foam beds feature down comforters and premium bedding. 43-inch Smart televisions come with satellite channels and Netflix.

Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and hair dryers. This Tulum hotel provides complimentary wireless Internet access. Additionally, rooms include ceiling fans and blackout drapes/curtains. In-room massages, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

2 outdoor swimming pools are on site along with a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Healing Spot has 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Copal Tulum Hotel features 2 outdoor swimming pools and a 24-hour fitness center. Dining is available at one of the hotel's 2 restaurants. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary.

This luxury hotel also offers spa services, a terrace, and tour/ticket assistance. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite uncovered self parking is complimentary.

Copal Tulum Hotel has designated areas for smoking.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:30 AM and 11:30 AM.
Copal - Overlooking the garden, this delicatessen specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.
Kokoro - Overlooking the garden, this fine-dining restaurant specializes in Chinese cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free secured, uncovered self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 11:30 AM for a fee: MXN 360 to 360 per person
  • 2 restaurants
  • A bar/lounge
  • A poolside bar

Restaurants on site

  • Copal
  • Kokoro

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Bicycle rentals
  • Full-service spa

Family friendly

  • 2 outdoor pools
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Coworking space

Outdoors

  • Firepit
  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (39 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch smart TV with satellite channels
  • Netflix

Food and drink

  • Chef service
  • Late-night room service
  • Minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Laptop workspace
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 360 to 360 per person
  • Airport shuttle fee: MXN 2500 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: MXN 250 (one-way), (up to 17 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property is professionally cleaned

We should mention

Pool access available from 7:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 16 years old are not allowed in the spa

Property is also known as

Copal Tulum Hotel Hotel
Copal Tulum Hotel Tulum
Copal Tulum Hotel Hotel Tulum

Copal Tulum Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 615 out of 957 reviews
Rating 8 - Good. 148 out of 957 reviews
Rating 6 - Okay. 68 out of 957 reviews
Rating 4 - Poor. 55 out of 957 reviews
Rating 2 - Terrible. 71 out of 957 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Fabiana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Tulum
Stayed 1 night in Jan 2025

2/10 Terrible

Brandy

Traveled with group
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Property had a very foul sewer smell. It was really strong at times. Housekeepers would clean room even though sign was on door advising NOT to enter room. Walls are very thin, you could everything going on in the guest room next door. Pools were very small. I did not enjoy my stay at Copal Tulum for these reasons.
Stayed 4 nights in Dec 2024

4/10 Poor

Timothy

Traveled with partner, Traveled with family
Disliked: Cleanliness
The photos of the hotel rooms do not correlate to the room you are bookig.
Stayed 5 nights in Dec 2024

10/10 Excellent

Justin

Stayed 2 nights in Dec 2024

2/10 Terrible

Ahmed, Kirkland

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible Stay – Health Hazard, Unsafe Environment, and Poor Management Our experience at Copal Tulum was, unfortunately, the worst we’ve ever had at a hotel. We booked this property expecting a safe, clean, and enjoyable stay, but it was the complete opposite. Here’s why: 1. Health Hazards in the Room The room we were given had a severe mold issue, which was not only unpleasant but posed serious health risks. We have a 6-month-old daughter and we couldn't stay at this location. To make matters worse, we found multiple dead insects scattered throughout the room. It was absolutely unacceptable for any hotel, let alone one that advertises itself as a premium stay. 2. No Security, Stray Dogs Roaming Freely The front desk is literally on the street with no proper security measures in place. Stray dogs were seen roaming around the reception area and even had access to the rooms. We were constantly on edge, wondering what other wildlife might wander in. There are no doors or any form of restriction to prevent access to the hotel or the rooms, making it feel unsafe. 3. Unsafe Neighborhood The surrounding area is not safe or welcoming. We saw people burning plastic, which released toxic fumes that filled the air and made it nearly impossible to enjoy any outdoor space. The smell was overwhelming, and we couldn’t let our baby outside due to the poor air quality. 4. Terrible First Impressions The front desk itself is not even a proper facility—it’s on the street, exposed to the elements
Stayed 8 nights in Dec 2024

10/10 Excellent

Xin

Stayed 3 nights in Dec 2024

6/10 Okay

jamie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good room
Stayed 7 nights in Dec 2024

10/10 Excellent

taiwo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, friendly and helpful staff.
Stayed 3 nights in Dec 2024

10/10 Excellent

Mitch

Stayed 3 nights in Dec 2024

8/10 Good

April jeanine

Liked: Cleanliness, staff & service, property conditions & facilities
Me and sister came for Christmas break it was just the two of us. We felt very safe and the area is very close to downtown! The hotel is beautiful and the Japanese restaurant was very delicious. The other restaurant that is downstairs. The only thing that I tried was the pizza. The pizza was horrible, but I can’t say anything about any of the other food because that’s the only thing that I had the only thing that I like about this property was that there was no full length mirror in the room. They should have a full length mirror in every room like we’re on vacation. We have to see our outfits. That’s really the only negative thing that I have to say about the property other than that I give this place 4 1/2 stars at a five.
Stayed 6 nights in Dec 2024

6/10 Okay

Brittany

Traveled with family
Liked: Staff & service, property conditions & facilities
It was a Jungle feel and I dislike that it was away from everything and The credit they gave me I wasn't able to you in the time allowed
Stayed 3 nights in Dec 2024

10/10 Excellent

Avinita

Stayed 2 nights in Dec 2024

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Arslan

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing experience
Stayed 5 nights in Dec 2024

4/10 Poor

Minerva

Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Jason, Vermilion

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. Nice hotel… I would stay here again and would recommend it.
Stayed 4 nights in Dec 2024

8/10 Good

Desirae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Amanda Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
I came for my first solo healing birthday trip!! And what a beautiful healing hotel this place is!! The saff went above and beyond!! Im super thankful to have been able to stay at such a peaceful place!! Thank you!🙏✨️💕
Stayed 3 nights in Dec 2024

10/10 Excellent

andrzej, chicago

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, lots of greenery, I love the smell of copal. Nice rooms and private pool on the roof.
Stayed 5 nights in Dec 2024

8/10 Good

Zakkiya Fakeela

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was good
Stayed 3 nights in Dec 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it.
Stayed 6 nights in Dec 2024

10/10 Excellent

Mary-Anne

Stayed 5 nights in Nov 2024

2/10 Terrible

Audrey

Disliked: Staff & service, property conditions & facilities, room comfort
False advertisement
I booked my room based on the photos shown on Hotels.com. When I arrived, the room I was given was not the room that was shown online. It was extremely small and cramped. No space for luggage. No space to even walk. The bed took up the entire room. The tv had only one channel and the staff could care less about anything I said to them pertaining my room.
Stayed 4 nights in Dec 2024

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Helga

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is our second time at Copal and we are definitely coming back again. Everyone here is very friendly and willing to help with anything you need. If you want to escape to a quiet, clean place that is close to great restaurants and to the beach this is the place to stay. Thank you Copal! See you soon, Renata, Vivien and David
Stayed 6 nights in Nov 2024