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LABNA' Suites Tulum

2.5 star property

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Photo gallery for LABNA' Suites Tulum

Terrace/patio
Exterior detail
Deluxe Room | 1 bedroom, in-room safe, individually decorated, free WiFi
Front of property
Terrace/patio

Reviews

6.4 out of 10

Popular amenities

  • Bar
  • Housekeeping
  • Air conditioning
  • Free WiFi
  • Restaurant

Explore the area

Map
Calle Neptuno Esq. Calle Andromeda, Tulum, QROO, 77760
  • Tulum National Park
    ‪3 min drive‬
  • Tulum Mayan Ruins
    ‪7 min drive‬
  • Playa Paraiso
    ‪9 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪49 min drive‬

Room options

Deluxe Suite

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite

Superior Suite | 1 bedroom, in-room safe, individually decorated, free WiFi

Superior Suite

  • 431 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

About this property

LABNA' Suites Tulum

Hotel in Tulum City Center
This hotel features a restaurant, a bar/lounge, and tour/ticket assistance. WiFi in public areas is free. Other amenities include a garden and barbecue grills.
LABNA' Suites Tulum offers 10 air-conditioned accommodations with espresso makers and safes. Each accommodation is individually decorated. Flat-screen televisions come with premium cable channels.

Bathrooms include showers with rainfall showerheads, and complimentary toiletries. This Tulum hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and ceiling fans. Housekeeping is provided daily.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary. For a surcharge, the property provides an airport shuttle (available 24 hours) and a beach shuttle. This Tulum hotel also offers a terrace, barbecue grills, and tour/ticket assistance.

LABNA' Suites Tulum has designated areas for smoking.

LABNA' Suites Tulum has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Free offsite parking
  • Street parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Beach shuttle (surcharge)

Food and drink

  • A bar/lounge
  • A restaurant

Family friendly

  • Separate bedroom

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Espresso maker
  • Free bottled water

More

  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 15

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - midnight
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 100.00 per vehicle (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

Property is also known as

Casa Kopal Hotel Tulum
Casa Kopal Hotel
Casa Kopal Tulum
Casa Kopal
KOPAL Tulum
LABNA' Suites Tulum Hotel
LABNA' Suites Tulum Tulum
LABNA' Suites Tulum Hotel Tulum

LABNA' Suites Tulum Reviews

Reviews

6.4
Rating 10 - Excellent. 13 out of 53 reviews
Rating 8 - Good. 17 out of 53 reviews
Rating 6 - Okay. 6 out of 53 reviews
Rating 4 - Poor. 1 out of 53 reviews
Rating 2 - Terrible. 16 out of 53 reviews

7.0/10

Cleanliness

6.8/10

Staff & service

5.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveler

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
there is no property at this location it is a bar, the ad was a fraud when we showed up there was no hotel when we called the hotel they never answered me when I asked the people at the bar they said it happens all the time the last two weeks
Stayed 2 nights in Dec 2020

2/10 Terrible

sully

Stayed 2 nights in Dec 2020

8/10 Good

Mikkel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall everything was good. There is quite a bit of noise from the bars downstairs. But we had some long days and slept kinda ok anyway
Stayed 3 nights in Jan 2020

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Horrible experience. Property is still under preparation and the amenities are not what says on website. No hot water for shower. Breakfast was not good at all. Bread , butter and jam and most of them were moldy. I wouldn't suggest the place at all. Very noisy and surrounded by pubs, so music was loud and rooms were not noise proof.
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not even a bar of soap. When I arrived, I was told I had no reservation. The woman didn't speak English so she wouldn't speak to the Expedia representative. It was late and I was tired, so this was very upsetting. Then she messaged the manager, I guess and I was told I could stay the night and pay tomorrow. I had already paid. It said espresso machine in room. NO. There was a water heater but no instant coffee, or anything. It says free bottle water. I was told "NO". And offers breakfast, I was told "NO." I complained and the next day I received a Mr. Coffee type maker and 4 packs of instant coffee and a PARTIALLY USED bottle of water. I stayed 7 days. At NO time did they clean the room, or make the bed. I had to go ask for clean towels and empty my trash can--this is a place where you have to put your toilet paper in the trash can...It had a safe but they couldn't find the key to it. I came back one evening and the outer gate was locked. It had not previously been locked and I had not been told of a code. I was lucky that someone in the restaurant downstairs knew it. I rarely could find anyone at the reception desk. This hotel is terribly misrepresented and very overpriced for their total lack of service. The bed was very comfortable, and the area was great, as long as you are good with noise. Street food, restaurants and bars, live music.
Stayed 6 nights in Dec 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean, excellent location. Above a bar but actually the bands are excellent so I didn't mind them. Pretty good for the price.
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of other reviews mention noise outside from the bars - and whilst there is some noise it really isn’t too bad at all. The hostel itself is stunning and our room was exceptional.
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveler

Traveled with group
Liked: Staff & service
It's ok place , but they gotta do something with weird smell coming from renovation or something like this. Also not a cons , but be aware this lodging is located in very busy (read 'noisy') street, so get ready to enjoy night life vibes in your room as much as people outside.
Stayed 1 night in Feb 2019

8/10 Good

GerardoGala, PdC, Mex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice rooms, great staff. Had some issues with the toilet in the room I was assigned but they quickly moved me to another one, no complaints.
Stayed 1 night in Jan 2019

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good place

Good location, although a little noisy (but that didn't really bother us). The hotel seems to have been recently renovated, and does have a certain style. Overall, all good, I would stay there again. Only matter to point out: breakfast is practically fruit and self service cereals from a box.
Stayed 1 night in Nov 2018

10/10 Excellent

Sonya, North Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is a gem for the budget traveler. It is centrally located, clean and comfortable, a/c, and wi-fi. The only concern is the loud music playing from local bars.
Stayed 5 nights in Sep 2018

2/10 Terrible

Pourya

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Noisy as a nightclub.

Really disappointing! Stinky rooms! No running water for a few hours in the morning! Breakfast was a joke; a couple of toasted breads, a spoon of jam, a little melons and a cup of coffee. Bedsheets were stained and a lot of hair on the bed and room! A lot of noise during night untill morning because of partying in the clubs of next street. Hotel provids ear plugs to get rid of noise and sleep. Washroom was stinky and dirty.
Stayed 2 nights in Sep 2018

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely little hostel

Great location really central to a very nice restaurant bar area with lots of options, also within walking distance of local amenities eg: ADO station, convenience stores, banks, etc
Stayed 1 night in Aug 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Basic, clean room. Comfy, firm bed. Friendly greeting and easy to find. Free water bottles and basic breakfast included. If I had realized that the room was literally next door to (as in shared a wall with) a live music venue, I might have made a different choice. But I turned the fan on and I'm used to sleeping through a lot of noise, so it was fine...I just needed a place to sleep. Noting it here so others can make an informed decision. It was in a primo location near bars and restaurants, so if nightlife access is your thing, you got it.
Stayed 1 night in Aug 2018

10/10 Excellent

Fabián, San Ramón, Costa Rica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

This is a great hotel, just around the corner from restaurants and bars, and really close from the Tulum Ruins and beach. It has a terrace and wifi, the staff was so nice and they give you recommendations about the area, also you get a free breakfast, bottles of water and bathroom toiletries. I will recommend this hotel to everyone staying in Tulum.
Stayed 2 nights in Apr 2018

2/10 Terrible

Mirta l

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Dec 2020

2/10 Terrible

Ileana, Guatemala

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
todo malisimo nunca nos dijeron q ya habian cambiado de administración... y los de la nueva nos trataron mal
Stayed 4 nights in Dec 2020

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Este hotel NO EXISTE. Es una estafa. Conocí otras personas que han hecho reserva aquí y les ha pasado lo mismo.
Stayed 1 night in Jan 2021

2/10 Terrible

Bryan, Tulum

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hagan reservas en este hotel ! Es fraude y no existe !!!!
Stayed 3 nights in Dec 2020

2/10 Terrible

Fernando

Stayed 3 nights in Sep 2020

8/10 Good

christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2020

8/10 Good

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien lugar perfecto para vida nocturna
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service

Tiempo de espera largo

En recepción no hubo nadie fuimos y volvimos tres veces durante cuatro horas hasta que tuvimos suerte de encontrarlo. El hotel es muy bonito y cómodo. El desayuno fue pan blanco con mermelada, papaya y fruta. El encargado dijo que podíamos dejar el carro sobre la avenida, pero a las 2 de la mañana la grúa de tránsito nos despertó para llevarnoslo
Stayed 1 night in Mar 2020