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Aloft Tulum

4.5 star property

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Photo gallery for Aloft Tulum

2 restaurants, breakfast served
2 bars/lounges, tapas bar, sports bar
2 bars/lounges, tapas bar, sports bar
2 bars/lounges, tapas bar, sports bar
2 outdoor pools, free cabanas, pool umbrellas

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking available
  • Pet friendly
  • Bar
  • Room service

Explore the area

Map
Av. Coba Sur Mz 5 Lt 1, Smz 1 Region 14, Tulum, QROO, 77760
  • Tulum National Park
    ‪6 min walk‬
  • Playa Paraiso
    ‪7 min drive‬
  • Tulum Mayan Ruins
    ‪7 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪51 min drive‬

Room options

View all photos for aloft, Room, 2 Double Beds, Non Smoking

1 bedroom, premium bedding, down comforters, pillowtop beds

aloft, Room, 2 Double Beds, Non Smoking

  • 334 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for aloft, Room, 1 King Bed, Non Smoking

View from room

aloft, Room, 1 King Bed, Non Smoking

  • 279 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (Terrace)

1 bedroom, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed, Non Smoking (Terrace)

  • 279 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking (Balcony)

1 bedroom, premium bedding, down comforters, pillowtop beds

Suite, 1 Bedroom, Non Smoking (Balcony)

  • 592 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking (Terrace)

1 bedroom, premium bedding, down comforters, pillowtop beds

Room, 2 Double Beds, Non Smoking (Terrace)

  • 334 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for aloft, Room, 1 King Bed, Non Smoking, City View

1 bedroom, premium bedding, down comforters, pillowtop beds

aloft, Room, 1 King Bed, Non Smoking, City View

  • 279 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for aloft, Suite, 1 Bedroom

1 bedroom, premium bedding, down comforters, pillowtop beds

aloft, Suite, 1 Bedroom

  • 592 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for aloft, Room, 2 Double Beds, Non Smoking, City View

1 bedroom, premium bedding, down comforters, pillowtop beds

aloft, Room, 2 Double Beds, Non Smoking, City View

  • 334 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior

Kimpton Aluna Tulum by IHG

  • Pool
  • Spa
  • Pet friendly
  • Parking included
4.5 out of 5, Wonderful, (262)
$164 nightly
The price was $205
The price is $164 total
includes taxes & fees
Kimpton Aluna Tulum by IHG

About this property

Aloft Tulum

4.5-star hotel in Zama
Along with 2 restaurants, this smoke-free hotel has 2 outdoor pools and 2 bars/lounges. WiFi in public areas is free. Additionally, a 24-hour fitness center, a poolside bar, and a snack bar/deli are onsite. Housekeeping is available on request.
Aloft Tulum offers 140 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Pillowtop beds feature down comforters and premium bedding. 55-inch LCD televisions come with premium digital channels and Netflix. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, facials, and body scrubs.
Aloft Tulum features 2 outdoor swimming pools and a 24-hour fitness center. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. A computer station is located on site and wired and wireless Internet access is complimentary.

Business amenities at this 4.5-star property consist of a 24-hour business center, 3 meeting rooms, and coworking spaces. Event facilities measuring 2170 square feet (202 square meters) include conference space. This luxury hotel also offers a rooftop terrace, spa services, and multilingual staff. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite parking is available (surcharge), along with a car charging station.

Aloft Tulum is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
W XYZ Restaurant - This restaurant serves breakfast only.
Ático Rooftop Bar & Loung - This tapas bar serves lunch and dinner. Open daily.
WXYZ Bar - This sports bar serves lunch and dinner. Open daily.
Re:fuel by Aloft - This coffee shop serves breakfast, lunch, and dinner. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Secured, covered self parking on site (USD 17 per day)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a carport

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 25 to 25 for adults and USD 20 to 25 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Ático Rooftop Bar & Loung
  • Re:fuel by Aloft
  • W XYZ Restaurant
  • WXYZ Bar

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Bicycle rentals
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,170 square feet of conference space
  • 24-hour business center
  • 3 meeting rooms
  • Computer station
  • Coworking space

Outdoors

  • Free pool cabanas
  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Body scrubs
  • Deep-tissue massages
  • Facials

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Accessible airport shuttle
  • Braille/raised signage
  • Doorbell and phone notification
  • Elevator (59 inch wide door)
  • Grab bar near toilet (47 inches high)
  • Low-height electrical outlets in bathroom
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (25 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2021
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium digital channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 30 per pet, per stay
Service animals are welcome, and are exempt from fees
2 total (up to 40 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 20 per accommodation, per night
  • Service fee: USD 10 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 25 to 25 for adults, and USD 20 to 25 for children
  • Airport shuttle fee: USD 268 per vehicle (one-way, maximum occupancy 10)
  • Airport shuttle fee per child: USD 1 (roundtrip), (up to 17 years old)
  • Covered self parking fee: USD 17 per day
  • Pet fee: USD 30 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Aloft Tulum Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 292 out of 434 reviews
Rating 8 - Good. 96 out of 434 reviews
Rating 6 - Okay. 18 out of 434 reviews
Rating 4 - Poor. 13 out of 434 reviews
Rating 2 - Terrible. 15 out of 434 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lorenzo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

2/10 Terrible

César Eliud

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
-Mal Servicio -Oferta de comida muy mala en el restaurante -Atencion del servicio de bar terriblemente mala
Stayed 3 nights in Mar 2025

10/10 Excellent

Wendi Sue

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This boutique hotel was inviting and felt so off the beaten path. It was centrally located.
Stayed 5 nights in Feb 2025

10/10 Excellent

Manuel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No free parking
Stayed 3 nights in Feb 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

William

Liked: Property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Deborah

Traveled with partner
Property was great, as well as location. Phones were not working so it was hard to order in room dining I had to keep calling from my cellphone and even then nobody would answer. Overall great stay.
Stayed 3 nights in Feb 2025

10/10 Excellent

Danielle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

FABIOLA

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location , brand new property. Friendly and helpful staff
Stayed 1 night in Feb 2025

8/10 Good

Derek

Traveled with group
Liked: Cleanliness, property conditions & facilities
Good location in Tulum city area.
Stayed 3 nights in Feb 2025

2/10 Terrible

Luc-Armand

Disliked: Cleanliness, staff & service
Stayed 8 nights in Feb 2025

8/10 Good

shawnta

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel smelled really damp or mildewed. Front desk Staff not friendly at all. We had a car accident on the way to the hotel. No one from the hotel asked if we’re ok. I didn’t want to even asked questions. It was 2 guys at the front maybe working a 12 hour shift, not friendly at all! At one point maybe 2 ladies came to help still not a smile a hello a good bye a welcome…. Nothing… The security staff was very friendly. I didn’t like room service they brought the meal with no utensils to eat with. I love the area great walking distance to several stores and restaurants. Housekeeping was the best always friendly and helpful. I’ve stayed at several Alofts never felt so invisible. I loved my one bedroom with a terrace.
Stayed 5 nights in Feb 2025

10/10 Excellent

Katelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it, beautiful property. Safe parking garage, beautiful roof top pool, great staff, great location, great food!
Stayed 2 nights in Feb 2025

10/10 Excellent

Lucy

Liked: Staff & service, property conditions & facilities
Sheila the front desk person was terrific and took care of me
Stayed 1 night in Feb 2025

10/10 Excellent

Tajah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aloft Tulum property is amazing and close to nearby restaurants, grocery stores and more. The staff is very helpful, and able to get you a taxi right away! 10/10 recommend. I would stay here again!
Stayed 3 nights in Feb 2025

10/10 Excellent

Tania

Stayed 1 night in Jan 2025

6/10 Okay

Richard, Marysville

Liked: Cleanliness, property conditions & facilities
i was in Tulum on business and required Internet . I finally had to have the front desk log into their Internet for a one time use. The general wifi was not password protected .OOCH. im a Binvoy member but did not have my log in and password with me . in short no one cared to assist . in my numerous stays at the Hotel the facility was managed properly i may change Hotels next trip but assuming their Wifi is working and their is some help will return. in the past ive had no issues and enjoyed the Hotel . Richard S.
Stayed 1 night in Jan 2025

10/10 Excellent

Sacha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente custo benefício no centro de Tulum. Perto de tudo.
Stayed 3 nights in Jan 2025

10/10 Excellent

shayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so friendly and helpful! I loved my stay!
Stayed 5 nights in Jan 2025

10/10 Excellent

Shaundila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Dec 2024

10/10 Excellent

ENRIQUE

Stayed 4 nights in Jan 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow what a gem! Thank you to Monica who has been incredible on all 3 trips to the hotel in 2 years! Rafael is a gem and will go out of his way to exceed your expectations Luis at the front desk is also amazing! Going above and beyond!c Clean new and well situated property! Beautiful roof top pool. Fairly priced and about a 25 minute bike ride to Downton Tulum! There is a Super Cheduri which is the equal whole foods in Mexico! This really is a no brainer! Book it You won't be sorry!
Stayed 9 nights in Dec 2024

10/10 Excellent

Gloria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Hector

Stayed 2 nights in Dec 2024