2/10 Terrible
April, Claremore
Traveled with partner
Nov 8, 2024
Disliked: Cleanliness, staff & service, amenities
On my birthday, they allowed me to pay and check in through my mom because i forgot my ID then, afterwards they told me that i didn't have an ID so my mom had to stay, and i was getting this room for my boyfriend and I to have a night out together. They knew that at check in!!! Then they REFUSED ME A REFUND, and experian ADVISED ME to NOT STAY THERE and to DISPUTE THE CHARGE WITH MY BANK because they told him one thing then me another WHILE HE WAS LISTENING ON THE PHONE. THEYRE FRAUDULENT AND RACIST AND RUDE. PLUS, the pool is full of SUPPLIES and theres NO BREAKFAST! The rooms are hot and humid and smell weird but they are clean. We got all the way to the room before they even made an issue of anything! They'll treat you like a sucker and without hesitation do all they can to get every dime they can for nothing! They should be locked up for FRAUD!
April
Stayed 2 nights in Oct 2024