6/10 Okay
Dawn Marie
Traveled with family
Jan 24, 2025
Liked: Cleanliness, staff & service
This was my third stay at the Clarion Edge and my two previous stays were perfect. This stay was a disappointment largely due to the room choice. We were 3 adults sharing a family room. Whereas on earlier visits I had a lovely waterfront room on a high floor with stunning views across to the Arctic Cathedral and a view of the sky, this time I was on the second floor in a room that was overlooked by an office building and other buildings at close quarters that made us feel hemmed in. The view was terrible and quite frankly miserable.
Added to this the third bed was a sofa bed which was very uncomfortable and miserable to sleep on.
The rooms do not have telephones to call down to reception or for tour operators to contact you in emergencies or to check and confirm trips. This was an inconvenience to us on this trip for reasons that I won’t bore you with. To contact reception you have to call them on your own telephone or device, or go to reception in person.
The breakfast buffet has scaled down a lot since my earlier visits but is still a rich and varied selection.
The location is excellent for transfers, buses etc.
Overall this hotel is excellent if you get the right room. The family room we took was very disappointing and it felt almost like a basement room due to the uninspiring view and the discomfort of the sofa bed. It felt dark and dingy. I hope not all the family rooms are like this as this would feel like a penalty on families. I hope this review is helpful.
Dawn Marie
Stayed 3 nights in Dec 2024
