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Madison Plaza Townsville

4.0 star property

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Photo gallery for Madison Plaza Townsville

Cafe
Executive Studio Suite, 1 King Bed | 1 bedroom, desk, iron/ironing board, cribs/infant beds
LCD TV, DVD player
Lobby lounge
Point of interest

Reviews

7.2 out of 10
Good

Popular amenities

  • Laundry
  • Air conditioning
  • Free WiFi

Explore the area

Map
409 Flinders St., Corner Of Stanley And Flinders St., Townsville, QLD, 4810
  • Castle Hill
    ‪5 min walk‬
  • Magnetic Island Ferry Terminal
    ‪18 min walk‬
  • Townsville Entertainment & Convention Centre
    ‪3 min drive‬
  • Townsville, QLD (TSV)
    ‪8 min drive‬

Room options

View all photos for Business Room (Shower over Bath)

Business Room (Shower over Bath) | 1 bedroom, desk, iron/ironing board, cribs/infant beds

Business Room (Shower over Bath)

8.2 out of 10
Very good
(40 reviews)
  • 291 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Family Suite

Executive Family Suite | 1 bedroom, desk, iron/ironing board, cribs/infant beds

Executive Family Suite

7.2 out of 10
Good
(18 reviews)
  • 602 sq ft
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

View all photos for Executive Studio Suite, 1 King Bed

Executive Studio Suite, 1 King Bed | 1 bedroom, desk, iron/ironing board, cribs/infant beds

Executive Studio Suite, 1 King Bed

  • 603 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Queen Room

Executive Queen Room | 1 bedroom, desk, iron/ironing board, cribs/infant beds

Executive Queen Room

7.4 out of 10
Good
(53 reviews)
  • 301 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Executive Twin Room

Executive Twin Room | 1 bedroom, desk, iron/ironing board, cribs/infant beds

Executive Twin Room

7.0 out of 10
Good
(29 reviews)
  • 301 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

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About this property

Madison Plaza Townsville

4-star Townsville hotel connected to a shopping center, walkable to Catholic Diocese of Townsville
Along with laundry facilities, this smoke-free hotel has a TV in a common area and free WiFi in public areas. Other amenities include a banquet hall and a vending machine. Housekeeping is available on request.
Madison Plaza Townsville offers 93 accommodations with DVD players and irons/ironing boards. LCD televisions are featured in guestrooms. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered on request and hair dryers can be requested. Cribs/infant beds (surcharge) are also available.
Madison Plaza Townsville features a vending machine, laundry facilities, and a television in a common area. Wireless Internet access is complimentary.

Madison Plaza Townsville is a smoke-free property.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (AUD 15 per night)
  • Limited onsite parking

Things to do

  • TV in common areas

Family friendly

  • Crib (surcharge)
  • DVD player
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (on request)

Accessibility

  • Elevator

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Towels provided

Entertainment

  • DVD player
  • LCD TV

Food and drink

  • Electric kettle
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Mobile key entry

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 25.0 per day
Cribs (infant beds) are available for AUD 10.0 per night

Property payment types

Important information

Optional extras

  • Nearby parking fee: AUD 15 per night (1312 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 25.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Chifley Hotel Townsville Plaza
Madison Plaza Townsville Hotel
Chifley Madison Plaza Townsville
Chifley Plaza Townsville Hotel
Chifley Plaza Townsville
Madison Plaza Townsville Hotel
Madison Plaza Townsville Townsville
Madison Plaza Townsville Hotel Townsville

Madison Plaza Townsville Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 288 out of 1002 reviews
Rating 8 - Good. 299 out of 1002 reviews
Rating 6 - Okay. 182 out of 1002 reviews
Rating 4 - Poor. 125 out of 1002 reviews
Rating 2 - Terrible. 108 out of 1002 reviews

7.2/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Adam

Stayed 1 night in Mar 2025

10/10 Excellent

Rebecca

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value for money. Very close shops and restaurants.
Stayed 1 night in Mar 2025

6/10 Okay

Michelle

Very average- clean but has a damp smell
Stayed 4 nights in Mar 2025

10/10 Excellent

Philip

Stayed 1 night in Mar 2025

4/10 Poor

Renee

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
-
Stayed 1 night in Mar 2025

8/10 Good

Maria

Traveled with family
Liked: Cleanliness, staff & service, room comfort

A Comfortable family stay

Overall, we had a pleasant stay, with comfy, clean beds and a decent bathroom. However, the rooms require replacement of blinds as they were unusable and broken, bathroom fixtures were loose, and the general state of the room needed sprucing up. The reception was helpful and allowed us to stay an extra hour after checkout.
Stayed 3 nights in Mar 2025

6/10 Okay

Withchaya

Stayed 7 nights in Mar 2025

2/10 Terrible

Iulieta

Disliked: Staff & service
Customer service was very poor had few issues with missunderstanding infomation provided over the phone. Spoke to one person asking to find out what was going on which she hung up on me 4x for rest of the day no one would answer the phones as i was trying to get through to a manager. The girls who were on duty did not smile once or engage into the conversations. The only person who was outstanding when on duty was Jake. consistently provided exceptional service by attentively listening to my concerns, responding with patience and resolving issues efficiently.
Stayed 3 nights in Mar 2025

8/10 Good

GARY

Stayed 1 night in Mar 2025

4/10 Poor

Peter

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Rooms need a paint job & friendly staff
Stayed 1 night in Mar 2025

8/10 Good

Elizabeth

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was warned that there were “undesirables” around this property but I enjoyed my stay. The staff were polite and helpful, the room was basic but clean and everything worked. As a budget place to stay it was perfect for me.
Stayed 2 nights in Feb 2025

8/10 Good

John

Liked: Staff & service
Just old things a bit out of date
Stayed 1 night in Mar 2025

8/10 Good

james

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 17 nights in Mar 2025

10/10 Excellent

Laceey-rosee

Liked: Staff & service
Was a good deal but the place wasn't the cleanest and they could touch it up a bit like painting wise
Stayed 2 nights in Mar 2025

6/10 Okay

Nicole

Stayed 3 nights in Mar 2025

4/10 Poor

Ryan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed here for two nights, would NOT stay again. Room smelt like cigarettes, hallways smelt musky as if it was wet. Mould on the bathroom ceiling. Room card stopped working after the first night, reception is unattended between 12 and 1pm, couldn’t get into our room, rang the phone number on the entrance door for when reception is unattended, called twice no one answered. Our friend stayed in the room beside us, he had showered and realised there were no towels in the room. We went down to reception to let them know and requested a towel, the girl working didn’t say one word, no apology, just handed the towel over. Never again.
Stayed 2 nights in Mar 2025

10/10 Excellent

Philip

Stayed 1 night in Mar 2025

6/10 Okay

Karlo

Liked: Staff & service
The room ok and staff were very friendly.
Stayed 2 nights in Mar 2025

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

4/10 Poor

Marlow

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Staff especially the young guy doing nights
Stayed 1 night in Mar 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are amazing
Stayed 1 night in Mar 2025

4/10 Poor

Nicole

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I was upgraded but felt my other cheaper room was better there were ice creams left in freezer lights were to dull it felt old was very disappointed have got the other room booked now
Stayed 4 nights in Mar 2025

8/10 Good

Monica

Stayed 1 night in Mar 2025

2/10 Terrible

Constantin

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Mar 2025