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Hotel Grand Chancellor Townsville

4.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Grand Chancellor Townsville

In-room safe, desk, laptop workspace, blackout drapes
Exterior
Aerial view
Exterior
In-room safe, desk, laptop workspace, blackout drapes

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • Room service
  • Pool
  • Parking available
  • Housekeeping

Explore the area

Map
334 Flinders Street, Townsville, QLD, 4810
  • Museum of Tropical Queensland
    8 min walk
  • Castle Hill
    11 min walk
  • The Strand Beach
    13 min walk
  • Townsville, QLD (TSV)
    14 min drive

Room options

View all photos for Standard Twin

In-room safe, desk, laptop workspace, blackout drapes

Standard Twin

  • 291 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard King

In-room safe, desk, laptop workspace, blackout drapes

Standard King

  • 291 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

Executive Suite | In-room safe, desk, laptop workspace, blackout drapes

Executive Suite

  • 581 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Executive King

In-room safe, desk, laptop workspace, blackout drapes

Executive King

  • 291 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 1 Bedroom

Fridge

Apartment, 1 Bedroom

  • 581 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for One Bedroom Apartment

Dining | Breakfast, lunch and dinner served

One Bedroom Apartment

  • Sleeps 2
  • 1 King Bed

View all photos for Executive King Room

In-room safe, desk, laptop workspace, blackout drapes

Executive King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite

In-room safe, desk, laptop workspace, blackout drapes

Executive Suite

  • Sleeps 2
  • 1 King Bed

Standard Twin Room

  • Sleeps 2
  • 2 Double Beds

Standard King Room

  • Sleeps 2
  • 1 King Bed

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$128 total
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Jan 2 - Jan 3
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About this property

Hotel Grand Chancellor Townsville

4.5-star Townsville hotel with restaurant
An outdoor pool, a restaurant, and a 24-hour fitness center are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a bar/lounge, 24-hour room service, and a business center.
Hotel Grand Chancellor Townsville offers 200 air-conditioned accommodations with safes and hair dryers. A pillow menu is available. 55-inch LCD televisions come with digital channels. Bathrooms include showers and complimentary toiletries.

This Townsville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Hotel Grand Chancellor Townsville features an outdoor pool and a 24-hour fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This 4.5-star property offers access to a business center and meeting rooms. This business-friendly hotel also offers a terrace, tour/ticket assistance, and concierge services. Onsite parking is available (surcharge).

Hotel Grand Chancellor Townsville is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:30 AM and on weekends between 6:30 AM and 10 AM.
Sugar Shaker Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
24-hour room service is available.

Languages

English, Moldovan, Romanian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 2-device limit

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (AUD 15 per day; includes in/out privileges)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 6:30 AM to 10:00 AM on weekends; AUD 29 for adults and AUD 14.50 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Sugar Shaker Restaurant

Things to do

  • 24-hour gym
  • Outdoor pool

Family friendly

  • Free crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 20 floors
  • Banquet hall
  • Built in 1976
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch LCD TV with digital channels

Food and drink

  • 24-hour room service
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: AUD 30
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Mobile payments, including Apple Pay, Android Pay, or Digital Wallet, are not accepted for payment or pre-authorizations. Guests must present a valid, physical debit or credit card at check-in with a matching photo ID.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 40.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 200 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AUD 29 for adults and AUD 14.50 for children
  • Self parking fee: AUD 15.00 per day (in/out privileges)
  • Late check-out fee: AUD 30 (subject to availability)
  • Rollaway bed fee: AUD 40.0 per day
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts only chip-and-PIN credit cards for onsite payments
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
WiFi is limited to 250 MB for 2 devices, per day. A surcharge applies for additional usage.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Free WiFi in public areas has a 2-device limit
Parking height restrictions apply

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Holiday Inn Hotel Townsville
Grand Chancellor Townsville
Townsville Holiday Inn
Holiday Inn Townsville Hotel Townsville
Holiday Inn Townsville Hotel
Holiday Inn Townsville
Grand Chancellor Townsville
Hotel Grand Chancellor Townsville Hotel
Hotel Grand Chancellor Townsville Townsville
Hotel Grand Chancellor Townsville Hotel Townsville

Hotel Grand Chancellor Townsville Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 475 out of 1000 reviews" "
Rating 8 - Good. 366 out of 1000 reviews" "
Rating 6 - Okay. 103 out of 1000 reviews" "
Rating 4 - Poor. 34 out of 1000 reviews" "
Rating 2 - Terrible. 22 out of 1000 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Gordon, Brisbane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recently upgraded central in City friendly staff clean modern room
Stayed 2 nights in Sep 2024

10/10 Excellent

Maree

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Julie

Liked: Amenities
Stayed 1 night in Sep 2024

10/10 Excellent

Diane S

Liked: Cleanliness, staff & service, room comfort
A good overnight stay.
Had a good overnight stay. Nice room with space and mini kitchen facilities. Good size fridge. Food is excellent in the restaurant for both dinner and breakfast. Staff are lovely. The only problem was finding the way to the front entrance to unload, due to the road system in the city. Parking ok at $15 but you need to check in first and unload before parking. A good stay.
Stayed 1 night in Sep 2024

8/10 Good

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a great position, supermarket close by, sports club across the road with great meals
Stayed 1 night in Sep 2024

6/10 Okay

Barry

Business traveler
Liked: Cleanliness, staff & service
Breakfast was a little underwhelming, my first day there was fairly busy and with just one coffee machine there was a big queue. By the time I got to the front the coffee had run out and the one member of staff that was about was rushing around clearing tables and checking people in and out. By the time I got back to my table my breakfast was cold. Also, perhaps a minor thing but the bedroom had no light switch near the door, I arrived late at night and ended up using the torch on my iPhone to find the light switch which was next to the bed.
Stayed 6 nights in Aug 2024

10/10 Excellent

Colin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was an issue. To pull over for reception was a problem. Then using the multi car park for parking as the Hotel parking was full was an effort with luggage as I just had a new hip replacement. Accommodation was great.
Stayed 2 nights in Aug 2024

10/10 Excellent

Kacey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Late check in’s were welcomed, 24 hr room service from limited menu, pizza was great
Stayed 3 nights in Aug 2024

8/10 Good

Benjamin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room and central venue but unsafe area especially at night and noise carries up to rooms
Stayed 1 night in Aug 2024

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Clean and comfortable room.
Stayed 1 night in Aug 2024

10/10 Excellent

Kim

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The pool was fantastic
Stayed 1 night in Aug 2024

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Property was acceptable based on price and location
Stayed 1 night in Jul 2024

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay! Friendly and efficient staff made our visit enjoyable. We will stay here again.
Stayed 5 nights in Aug 2024

10/10 Excellent

Allan, MANLY

Liked: Cleanliness, staff & service, property conditions & facilities
Central location in Townsville. Secure including swipe card elevator access and in room safe.
Stayed 1 night in Aug 2024

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Jodie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another Great Stay
We have stayed here a few times this year. The hotel is in a convenient location to the Cowboys Club and Stadium and there is parking available, which is a plus. The service was a big improvement on our last stay. We were able to pre-book parking and were also given vouchers for breakfast and vouchers for two coffees, which was a lovely surprise. We enjoyed Happy Hour drinks in the bar, which has a nice ambience. The hotel is old, but the beds are really comfy, the rooms are extremely spacious and housekeeping does an excellent job. The public areas of the hotel are always spotless.
Stayed 1 night in Aug 2024

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Excellent staff.
Stayed 3 nights in Aug 2024

6/10 Okay

Barrie

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Rommaney

Stayed 1 night in Aug 2024

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was conveniently located to the things I needed
Stayed 4 nights in Jul 2024

8/10 Good

Shayne

Stayed 2 nights in Jul 2024

8/10 Good

Jodie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing Service
This was our second stay at Hotel Grand Chancellor and the service was not as good as the first time. We stayed for three nights but had two separate bookings, with two different room types - our original booking was for two nights in a standard room, but we decided to book a third night. We couldn't book the same room type for the additional night, so had to book a one bedroom apartment. I assumed we would be upgraded to the higher room type for the entire stay, as I am a gold member and should receive an upgrade if one is available, but the hotel staff advised on check in that we had to change rooms during our stay. I then requested to stay in the same room for convenience, but we were actually downgraded to the standard room for the three nights, notwithstanding that I had already booked and paid for the one bedroom apartment for one night. This wouldn't have bothered us at all if we were perhaps offered some sort of compensation, eg, drink vouchers or a dining credit. Upon check-out, I advised the staff that we should have a credit on our account as I am a gold member and they confirmed that we did, however I have noticed that the credit was not applied to our account, which is disappointing. On the bright side, we were able to book parking for our three night stay which was a bonus as parking is limited at the hotel and needs to be booked in advance. We enjoyed the happy hour at the hotel bar - reasonably priced drinks, good service and a nice atmosphere.
Stayed 1 night in Jul 2024

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place handy to everything. Especially football stadium.
Stayed 2 nights in Jul 2024