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Laurel Valley Mountain Retreat

2.0 star property

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Interior
Exclusive Cabin, 1 King Bed with Sofa bed, Kitchen, Mountain View | 1 bedroom, free WiFi, bed sheets
Executive Chalet, 2 Bedrooms, Kitchen, Mountain View | Private kitchen | Coffee/tea maker
Exclusive Cabin, 1 King Bed with Sofa bed, Kitchen, Mountain View | 1 bedroom, free WiFi, bed sheets
Royal Studio Suite, 1 King Bed, Mountain View | In-room dining

Reviews

8.2 out of 10
Very good

Popular amenities

  • Air conditioning
  • Free WiFi
  • Parking included
$149
includes taxes & fees
Aug 24 - Aug 25

Explore the area

View in a map
220 Winterberry Ln, Townsend, TN, 37882
  • Laurel Valley Golf Course
    ‪11 min walk‬
  • Tuckaleechee Caverns
    ‪10 min drive‬
  • Cades Cove
    ‪33 min drive‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪35 min drive‬

Room options

View all photos for Superior Studio Suite, 1 Queen Bed

Superior Studio Suite, 1 Queen Bed | 1 bedroom, free WiFi, bed sheets

Superior Studio Suite, 1 Queen Bed

  • Water view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Royal Studio Suite, 1 King Bed, Mountain View

Royal Studio Suite, 1 King Bed, Mountain View | 1 bedroom, free WiFi, bed sheets

Royal Studio Suite, 1 King Bed, Mountain View

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Studio Suite, 1 King Bed, Mountain View

Luxury Studio Suite, 1 King Bed, Mountain View | 1 bedroom, free WiFi, bed sheets

Luxury Studio Suite, 1 King Bed, Mountain View

8.0 out of 10
Very good
(1 review)
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Romantic Studio Suite, 1 King Bed, Mountain View

Romantic Studio Suite, 1 King Bed, Mountain View | 1 bedroom, free WiFi, bed sheets

Romantic Studio Suite, 1 King Bed, Mountain View

7.0 out of 10
Good
(2 reviews)
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Studio Suite, 1 King Bed with Sofa bed, Mountain View

Deluxe Studio Suite, 1 King Bed with Sofa bed, Mountain View | 1 bedroom, free WiFi, bed sheets

Deluxe Studio Suite, 1 King Bed with Sofa bed, Mountain View

  • Mountain view
  • Sleeps 2
  • 1 King Bed and 1 King Sofa Bed

View all photos for Executive Chalet, 2 Bedrooms, Kitchen, Mountain View

Executive Chalet, 2 Bedrooms, Kitchen, Mountain View | 1 bedroom, free WiFi, bed sheets

Executive Chalet, 2 Bedrooms, Kitchen, Mountain View

  • 2 bedrooms
  • Mountain view
  • Sleeps 6
  • 1 King Bed and 2 King Sofa Beds

View all photos for Executive Studio Suite, 1 King Bed, Mountain View

Executive Studio Suite, 1 King Bed, Mountain View | 1 bedroom, free WiFi, bed sheets

Executive Studio Suite, 1 King Bed, Mountain View

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Studio Suite, 1 Queen Bed

Deluxe Studio Suite, 1 Queen Bed | 1 bedroom, free WiFi, bed sheets

Deluxe Studio Suite, 1 Queen Bed

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Presidential Studio Suite, 1 King Bed with Sofa bed, Mountain View

Presidential Studio Suite, 1 King Bed with Sofa bed, Mountain View | 1 bedroom, free WiFi, bed sheets

Presidential Studio Suite, 1 King Bed with Sofa bed, Mountain View

10.0 out of 10
Exceptional
(2 reviews)
  • Mountain view
  • Sleeps 2
  • 1 King Bed and 1 King Sofa Bed

View all photos for Elite Studio Suite, 1 King Bed with Sofa bed, Mountain View

Elite Studio Suite, 1 King Bed with Sofa bed, Mountain View | 1 bedroom, free WiFi, bed sheets

Elite Studio Suite, 1 King Bed with Sofa bed, Mountain View

10.0 out of 10
Exceptional
(3 reviews)
  • Mountain view
  • Sleeps 2
  • 1 King Bed and 1 King Sofa Bed

View all photos for Exclusive Cabin, 1 King Bed with Sofa bed, Kitchen, Mountain View

Exclusive Cabin, 1 King Bed with Sofa bed, Kitchen, Mountain View | 1 bedroom, free WiFi, bed sheets

Exclusive Cabin, 1 King Bed with Sofa bed, Kitchen, Mountain View

  • 1 bedroom
  • Mountain view
  • Sleeps 2
  • 1 King Bed and 1 King Sofa Bed

View all photos for Honeymoon Studio Suite, 1 Queen Bed

Honeymoon Studio Suite, 1 Queen Bed | 1 bedroom, free WiFi, bed sheets

Honeymoon Studio Suite, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Traditional Studio Suite, 1 King Bed, Mountain View

Traditional Studio Suite, 1 King Bed, Mountain View | 1 bedroom, free WiFi, bed sheets

Traditional Studio Suite, 1 King Bed, Mountain View

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Studio Suite, 1 King Bed with Sofa bed, Mountain View

Grand Studio Suite, 1 King Bed with Sofa bed, Mountain View | 1 bedroom, free WiFi, bed sheets

Grand Studio Suite, 1 King Bed with Sofa bed, Mountain View

9.0 out of 10
Wonderful
(2 reviews)
  • Mountain view
  • Sleeps 2
  • 1 King Bed and 1 King Sofa Bed

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About this property

Laurel Valley Mountain Retreat

Townsend hotel with free in-room WiFi
This hotel features free self parking.
Laurel Valley Mountain Retreat offers 14 air-conditioned accommodations with coffee/tea makers and complimentary toiletries. 32-inch Smart televisions come with cable channels.

Bathrooms include bathtubs or showers with deep soaking bathtubs. This Townsend hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 100+ Mbps (good for 1–2 people or up to 6 devices).

Complimentary secured self parking is available on site.

Laurel Valley Mountain Retreat has designated areas for smoking.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)

Parking and transportation

  • Free secured self parking on site

Conveniences

  • Virtual front desk

Outdoors

  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • 2 private bathrooms
  • Bathtub or shower
  • Deep soaking bathtub
  • Free toiletries
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Heating

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 25

Check-out

Check-out before 10:00 AM

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions and smart lock details; access will be through a private entrance
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
A virtual front desk provides assistance to guests

Access methods

Private entrance, smart lock

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property does not have elevators

Property is also known as

Laurel Valley Mountain Retreat Hotel
Laurel Valley Mountain Retreat Townsend
Laurel Valley Mountain Retreat Hotel Townsend

Laurel Valley Mountain Retreat Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 37 out of 77 reviews
Rating 8 - Good. 22 out of 77 reviews
Rating 6 - Okay. 11 out of 77 reviews
Rating 4 - Poor. 2 out of 77 reviews
Rating 2 - Terrible. 5 out of 77 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful location and amenities! Would stay here again!
Stayed 2 nights in May 2025

10/10 Excellent

Travel

Liked: Cleanliness, staff & service, property conditions & facilities
beautiful setting
Stayed 2 nights in May 2025

10/10 Excellent

Justin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really loved this place and wish we had more time to stay. We only stayed for the night and we got in late and left early but even in the dark you can tell the property is beautiful! The room we had was super cute, clean, the shower was so nice and check in was super easy and contactless. The only con I can even give would be if you are a light sleeper go for a 2nd floor room our room was not and in the middle of the night someone going up the stairs about scared me to death lol but once I realized what it was I don’t think it would have bothered me after that and I would for sure stay here again! The location to the National Park is also great!
Stayed 1 night in May 2025

6/10 Okay

Stacey

Stayed 2 nights in May 2025

10/10 Excellent

Tabitha

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Just gorgeous

This was a unique check in experience which is explained and easy to navigate. Beautiful location. Cute comfortable room and building. Loved my time there. Will definitely be back.
Stayed 4 nights in May 2025

10/10 Excellent

Angell

It was the most beautiful over night stay I’ve experienced in a very long time. I have nothing at all to say except good things. It was the closest to heaven I’ve ever felt and honestly have ever been. I would stay there again in a heartbeat and I know I will return to this extraordinary place. Thank you so much for having me and my mommy and for giving me some much needed comfort and joy reminding me that God is truly magnificent and very much alive. My heart overflows with gratitude. Magic took place during this one night stay. -Angell and Sheryl from across the state back in east TN.
Stayed 1 night in Apr 2025

8/10 Good

Joanthan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

Cody

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was amazing with a beautiful view. The only thing I could say was less than perfect was the doors. The main door would not latch unless you held it shut for a few seconds. It wasn’t the biggest issue ever but was a little annoying at times. The door to the room we stayed in could have used some things to help us feel more secure. What I mean by this is that the door had gaps above and below it and the frame. There also wasn’t really a lock on the door; it had a switch so that the keypad on the other side couldn’t be operated but it would have felt more secure with an actual lock. The property also has an amazing observation deck with a spectacular view the only issue is that if you go through the doors to the observation deck the only way back in is by going through the front door of the lodge there is no way to get back in through the door that leads to the observation deck. Overall an amazing experience but I feel like if the property felt a little more secure there wouldn’t be any other place I’d rather stay while in the pigeon forge/gatlinburg area.
Stayed 3 nights in Apr 2025

6/10 Okay

Kevin

Better management.

It was ok. Nice facility but its being managed from somewhere not local. I missed the check in instructions which were pretty detailed and wasn't what i wanted to do after driving and in the dark. Had a coffee corner in the room but no coffee, dead spider in the sink and crumbs in the microwave. Nice area. The room was nice just not well managed.
Stayed 1 night in Apr 2025

10/10 Excellent

Brianna

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 2 nights in Apr 2025

8/10 Good

Kelsey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was comfortable and beautiful
Stayed 2 nights in Apr 2025

10/10 Excellent

Matthew

Stayed 2 nights in Dec 2024

8/10 Good

Renee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A positive way to spend your 65th birthday! 🤗

We do plan to stay again now that we know what to expect when staying at Laurel Valley. I read the reviews on our way there and glad I had the heads up on no staff present, challenge on finding the chalet once we arrived as well as where the rooms are and getting code to unlock the door. Thank goodness we found a local number to call in one of the emails. The lady stayed on the phone until she directed us to the right building, room, and explaining lock mechanism. All this being said - we found the room to be great, bed comfortable, bathroom amazing, beautifully decorated, and view from covered porch looking out to the mountains was priceless. Ease and proximity to The Abbey in Townsend was a major plus. Our neighbors above us were very loud throughout the night which was no fault to owner. We couldn’t figure out all the construction and remodeling of the first building you come to - clearer signs would be welcoming to guests. Know ahead a time the walk from the parking area down to the chalet is steep and fairly long but worth it once you get to your room. I wish ya’ll the best. Hope to be back soon.
Stayed 1 night in Feb 2025

2/10 Terrible

Linda

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
I liked the fireplace but there was no wood. We had to run out and buy it. The heater didnt heeat above 66. There was not any fireplace tools like poker little shovel etc. No water like most places give 2 waters. Only 2 decaf coffees. We like caffeine. Very disappointed. No one here to talk to about it.
Stayed 1 night in Jan 2025

10/10 Excellent

Christina, Seymour

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Kimberly

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This is a very non conventional, well appointed, scenic and peaceful place with loads of central areas for guests to enjoy! It’s very different from your ordinary B&B, resort or hotel. Be sure you know what floor you require as there are three levels and no elevator. And know that though there are fireplaces shown and jacuzzi style tubs listed in some rooms, the owner or management request that you don’t use them. Having noted that as a heads-up, you can’t go wrong. The place itself and the surroundings are very charming and scenic! I’d go back for sure.
Stayed 2 nights in Nov 2024

2/10 Terrible

Tobious

Stayed 1 night in Nov 2024

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Russell

Liked: Staff & service, amenities, property conditions & facilities
We had some difficulties getting the lock to operate and the door was hard to open. However, we enjoyed the accommodation. We would have liked having a toaster. Spectacular views!!
Stayed 1 night in Nov 2024

10/10 Excellent

lloyd

Stayed 1 night in Nov 2024

2/10 Terrible

JAMES

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Just don’t do it

We booked the honeymoon suite specifically for the soaking tub. It was pouring rain on our drive to this place. On our way up we got a message about bringing your own water because you can’t drink their water and bring food - which we had. One of either and hadn’t eaten dinner. Also how to get in as there are no staff on site. Which means they give u a digital code then u have to use your thumb print (which I don’t like- none of your business what my thumb print is!) We get to our room - barely as there is no light inside the building and stairs to a narrow hall. There was 1 other person staying and of course had to be across the hall from our room. Use the digital code and thumb print Lalique again to get into the room only to find a very small room - NOT the honeymoon suite. NO soaking tub! Not to mention this place gives of vibes of every murder movie I’ve ever seen. We did arrive in the evening but it was creepy. We called hotels.com to try and get a refund as it wasn’t the room we paid for and didn’t know we needed food and water, again it was pouring rain, we had a rental car and the windshield wipers weren’t great and the road to this place is 2 land, windy and DARK. We ere places on hold while they contacted the hotel. They came back saying the hotel denied our refund request. I called the hotel direct and was told by the lady I spoke to she would talk to the manager as we had just booked the room 1 hour prior and never heard back.
Stayed 1 night in Sep 2024

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful room

It was amazing place. I would definitely stay again. It had everything you needed. Loved how historical it was.
Stayed 1 night in Nov 2024

6/10 Okay

Erin

Traveled with partner
Disliked: Property conditions & facilities
The property could use a good sprucing up. I understand it is in the woods but it needs cleaning up, the pictures on Expedia look nothing like what I saw. In my room it seems the shower was an afterthought, a shower head sticking out of the wall over the jacuzzi. A shower mat would be a good idea as I almost fell while showering.
Stayed 1 night in Oct 2024

8/10 Good

Samantha

Stayed 2 nights in Sep 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room! Very clean and quiet. I will definitely be back!
Stayed 1 night in Sep 2024