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Le Grand Balcon

5.0 star property

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Photo gallery for Le Grand Balcon

Bar (on property)
Lobby
Suite (Saint-Exupéry) | Premium bedding, in-room safe, desk, blackout drapes
Classic Double Room, 1 Double Bed | Premium bedding, in-room safe, desk, blackout drapes
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pet friendly
  • Room service
  • Housekeeping
  • Laundry

Explore the area

Map
8 To 10 Rue Romiguieres, Toulouse, Haute-Garonne, 31000
  • Place du Capitole
    ‪1 min walk‬
  • Capitole de Toulouse
    ‪2 min walk‬
  • Basilica of Saint-Sernin
    ‪5 min walk‬
  • Toulouse (TLS-Blagnac)
    ‪13 min drive‬

Room options

View all photos for Suite (Saint-Exupéry)

Suite (Saint-Exupéry) | Premium bedding, in-room safe, desk, blackout drapes

Suite (Saint-Exupéry)

  • 355 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite (Capitole)

Suite (Capitole) | Premium bedding, in-room safe, desk, blackout drapes

Suite (Capitole)

9.6 out of 10
Exceptional
(4 reviews)
  • 377 sq ft
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Double Room

Superior Double Room | Premium bedding, in-room safe, desk, blackout drapes

Superior Double Room

  • 291 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Classic Double Room, 1 Double Bed

Classic Double Room, 1 Double Bed | Premium bedding, in-room safe, desk, blackout drapes

Classic Double Room, 1 Double Bed

9.0 out of 10
Wonderful
(13 reviews)
  • 215 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Double Room (Privilège)

Premium bedding, in-room safe, desk, blackout drapes

Double Room (Privilège)

8.4 out of 10
Very good
(12 reviews)
  • 258 sq ft
  • Sleeps 3
  • 1 Double Bed

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About this property

Le Grand Balcon

5-star hotel in Toulouse City-Centre
This smoke-free hotel features a bar/lounge, conference space, and concierge services. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.
Le Grand Balcon offers 47 air-conditioned accommodations, which are accessible via exterior corridors and feature espresso makers and safes. Beds feature premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). In-room massages and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Le Grand Balcon features multilingual staff, tour/ticket assistance, and concierge services. Event facilities measuring 129 square feet (12 square meters) include conference space. Public areas are equipped with complimentary wireless Internet access. A bar/lounge is on site where guests can unwind with a drink. This luxury hotel also offers complimentary newspapers in the lobby, laundry facilities, and dry cleaning/laundry services.

Le Grand Balcon is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.
Room service (during limited hours) is available.

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking available (EUR 27 per night)

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 22 per person
  • A bar/lounge

Family friendly

  • In-room crib
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 129 square feet of conference space
  • Meeting rooms

Spa

  • In-room massages

Accessibility

  • No elevator

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 1900
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Espresso maker
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests may access the hotel and parking via Place du Capitole through Place Wilson.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 20 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 20 lbs per pet)
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 4.75 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 22 per person
  • Nearby parking fee: EUR 27 per night (1640 ft away)
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Please note that the parking garage is only 5.9 feet (1.8 meters) high.

We should mention

This property does not have elevators
Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Grand Balcon
Grand Balcon Hotel
Grand Balcon Hotel Toulouse
Grand Balcon Toulouse
Le Grand Balcon Toulouse
Le Grand Balcon Hotel
Le Grand Balcon Toulouse
Le Grand Balcon Hotel Toulouse

Le Grand Balcon Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 537 out of 955 reviews
Rating 8 - Good. 311 out of 955 reviews
Rating 6 - Okay. 66 out of 955 reviews
Rating 4 - Poor. 24 out of 955 reviews
Rating 2 - Terrible. 17 out of 955 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

John

Stayed 2 nights in Mar 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay in the heart of Toulouse

The hotel staff were very approachable and quick to help with our needs. I'd recommended staying here to families and friends.
Stayed 2 nights in Mar 2025

4/10 Poor

Glynis

Liked: Room comfort

Disappointed

There isn’t much to this hotel! Reception is tiny - a long thin corridor with 2 small desks. The lift is next to one of the desks. We were given a room on the 4th floor. This floor was being worked on. The corridors were masked with tape and polythene and there was banging until 5pm. In the room two lights were broken, one over the bed and one in the bathroom. The bed one was reported but not fixed. The reception area is small. There was nobody in the bar in the evening but there were people enjoying breakfast there in the morning. Our view was an external fire escape. Shame, it was my husbands birthday and I expected a bit nicer.
Stayed 1 night in Mar 2025

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable beds and spacious room in a boutique type hotel. Staff were helpful when asked. I’ve stayed her numerous times.
Stayed 1 night in Mar 2025

8/10 Good

Andrew

Stayed 1 night in Mar 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Aleksander, Ruislip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay at this hotel in an ideal location
Stayed 3 nights in Jan 2025

8/10 Good

Laura

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities

a little more security

I enjoy this hotel a lot. Two things to help improve: 1 curtains need to be more black out as the lights from the street illuminate the entire room; 2. luggage that is left needs to be secure and not left in the lobby. I returned to see my expensive luggage sitting out in the hall where anyone could take it. The staff are always wonderful
Stayed 1 night in Dec 2024

2/10 Terrible

Brian

Disliked: Cleanliness, property conditions & facilities, room comfort

Dated, Dirty, and Poorly Secured

Really disappointing hotel. I had one of the most expensive rooms on the property, with the best view, but it was terrible. Stains all over the carpeted bedroom, stains on the sofa, torn bed linens and towels, a half-used bottle of conditioner in the bathroom, etc... On several occasions, I walked directly into the hotel elevator without seeing a single hotel employee. This does not feel secure at all. This hotel does not deserve its star-ranking, and should be avoided.
Stayed 1 night in Nov 2024

10/10 Excellent

Emma

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

David, Bowdon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with amazing staff . Would highly recommend
Stayed 2 nights in Dec 2024

8/10 Good

Elaine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel , perfect location for city break in Toulouse.
Stayed 1 night in Sep 2024

10/10 Excellent

Nicolas, Pembroke Pines

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Kermit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel! The location mere steps from Place du Capitole is very convenient to everything there is to see and do in Toulouse and beyond. And the Capitole Metro stop is only a 3 minute walk, so it's easy to get to the train, tram and bus stations at Toulouse Matabiau. My room was quiet and well-appointed, though perhaps a bit small for 2 people. I didn’t eat breakfast there so can't comment on that. Finally, the staff were all very helpful and friendly. And Alex went above and beyond to help me with some train and tram schedules for a couple of day trips I was interested in. Highly recommended this property, and would definitely stay here again if I come back to Toulouse.
Stayed 4 nights in Oct 2024

6/10 Okay

Jeffrey

Traveled with partner
Liked: Staff & service
Close to the main square of the city Staff were very pleasant and helpful Quite basic services No lift, no bar, no restaurant Breakfast was typical Mediterranean Came back to room at 4 pm and still hadn’t been serviced
Stayed 3 nights in Sep 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location. Classy.
Stayed 3 nights in Sep 2024

2/10 Terrible

Chantel

Traveled with group, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Avoid at all costs. We had booked 2 rooms at this hotel. Both rooms had coffee and other brown stains all down the walls and on the old carpet. Both rooms had live ticks running around the bed, carpet and drapes as if they owned the place. The bedding was also stained and looked lived in. I purposely went for what I thought would be a higher end hotel stay because I wanted to treat myself for the night, but what I ended up with felt more closer to a night of camping. Consider yourself WARNED.
Bedsheets
Stayed 1 night in Sep 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb customer service throughout the stay, very friendly, helpful staff. The room was very clean and well appointed. The location could not have been better with easy access to everything. Highly recommend this hotel
Stayed 2 nights in Sep 2024

8/10 Good

Marcel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great location within steps from the main square of the city. Rooms and nice and clean.
Stayed 3 nights in Sep 2024

8/10 Good

Elaine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It would’ve been helpful for the hotel to let us know the streets around around the Capital were secured off as access to the hotel was tricky .
Stayed 1 night in Sep 2024

8/10 Good

Julia Elizabeth

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The location of this hotel was amazing. It was right next to La Capitole. I also loved all the L'Occitane products provided in the rooms! My only downside was when we asked the front desk to call us a taxi to the airport. The ride that arrived charged double the rate of an Uber, and when asked why they explained that they were a "private transport service" and not a taxi. I recommend just ordering an Uber for airport transportation, much more affordable!
Stayed 1 night in Aug 2024

2/10 Terrible

Chantel

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Paola, Canton

Traveled with partner
Liked: Cleanliness
Excellent location. Comfortable but not a 5 star hotel… 3.5 or 4 maybe. Nice staff but not a remarkable experience. Just a basic hotel to spend the night steps away from the Toulouse Capitole.
Stayed 3 nights in Sep 2024

6/10 Okay

Paul

Liked: Staff & service, property conditions & facilities, room comfort

Location was key

Got to admit it was a bit underwhelming. I aren’t sure how France rank hotels and allocate stars, but we did wonder how it was awarded 5? Or is it just self appointed?
Stayed 3 nights in Aug 2024

6/10 Okay

Verified traveler

Traveled with family

Good location, Friendly staff, but bad beds

Excellent location, friendly staff, and good breakfast buffet. The hotel is old, mattress was way too soft, and had to reactivated room keys twice. I would have given it 4 stars if it had provided comfortable beds.
Stayed 3 nights in Aug 2024