6/10 Okay
Carol
Oct 14, 2024
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Very remote hotel with nothing much around. No cell service (but wifi calling). This became an issue when our tour operator couldn't reach us and we couldn't reach them when they didn't show up.
Arches National Park is about two hours away. To get to Arches in time for our reservation, we needed to leave early. At 6:15 a.m., we wanted to check out but no one was in the office. No place to drop our key as there are at most hotels. At check-in, we were told someone is available at all times via the posted number. We called the number but no one answered. We called every ten then five minutes. No answer. A few minutes before 7 a.m., we saw someone preparing for breakfast. I continued to call, but he just ignored the ringing phone. I was not comfortable leaving without being able to drop off my key or making contact with someone at the hotel. Finally, he came to the door and motioned for me to drop my key on the ground by the door. I hated to do that because anyone could have picked it up. Other people in the hotel were stirring, waiting for the office to open for breakfast. I did as he motioned because we HAD to leave or miss our reservation. Clearly, there isn't anyone available at all times as they said and posted. It was VERY frustrating. We wasted 45 minutes and barely made the hour window of our reservation.
The beds were comfy. Breakfast not served until 7 a.m. We were gone before then each day so I cannot speak to the quality.
Carol
Stayed 2 nights in Oct 2024