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Crowne Plaza Torreon by IHG

4.0 star property

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Photo gallery for Crowne Plaza Torreon by IHG

Bar (on property)
Lobby sitting area
Indoor pool
Exterior
Dining

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot Tub
  • Bar
  • Spa
  • Free airport shuttle
  • Pool

Explore the area

Map
Boulevard Torreon Matamoros #4050, Torreón, COAH, 27260
  • Revolucion Stadium
    ‪3 min drive‬
  • Torreon Urban Forest
    ‪3 min drive‬
  • Galerías Laguna
    ‪7 min drive‬
  • Torreón, Coahuila (TRC-Francisco Sarabia Intl.)
    ‪9 min drive‬

Room options

View all photos for Premium Room

Premium bedding, down comforters, in-room safe, desk

Premium Room

  • 194 sq ft
  • Sleeps 2
  • 1 Double Bed OR 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Accessible | Premium bedding, down comforters, in-room safe, desk

Standard Room, 1 King Bed, Accessible

  • 194 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Business Lounge Access

Premium bedding, down comforters, in-room safe, desk

Standard Room, 2 Double Beds, Business Lounge Access

  • 194 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite (Master)

Suite (Master) | Premium bedding, down comforters, in-room safe, desk

Suite (Master)

  • 269 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite (Governor)

Premium bedding, down comforters, in-room safe, desk

Suite (Governor)

  • 269 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room

Premium bedding, down comforters, in-room safe, desk

Standard Room

  • 172 sq ft
  • Sleeps 2
  • 1 Double Bed OR 1 King Bed

View all photos for Standard Room, 1 King Bed, Business Lounge Access

Premium bedding, down comforters, in-room safe, desk

Standard Room, 1 King Bed, Business Lounge Access

  • 172 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Premium bedding, down comforters, in-room safe, desk

Standard Room, 2 Double Beds

  • 194 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Premium bedding, down comforters, in-room safe, desk

Standard Room, 1 King Bed

  • 172 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Lobby lounge

Fiesta Inn Torreon Galerias

  • Pool
  • Pet friendly
  • Free WiFi
  • Restaurant
4.3 out of 5, Excellent, (936)
The price is $140
per night
$166 total
includes taxes & fees
May 9 - May 10
Fiesta Inn Torreon Galerias

About this property

Crowne Plaza Torreon by IHG

4-star Torreón hotel with restaurant
A full-service spa, an indoor pool, and a restaurant are available at this hotel. Free WiFi in public areas, free self parking, and free airport drop-off are also provided. Additionally, a health club, a bar/lounge, and a snack bar/deli are onsite. Housekeeping is not available.
Crowne Plaza Torreon by IHG offers 193 accommodations with laptop-compatible safes and complimentary bottled water. Beds feature down comforters and premium bedding. 27-inch plasma televisions come with cable channels.

Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers. This Torreón hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include coffee/tea makers and irons/ironing boards.

An indoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a health club and a sauna.
The onsite spa has massage/treatment rooms. Services include facials and body treatments.
In addition to a full-service spa, Crowne Plaza Torreon by IHG features an indoor pool and a health club. Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a 24-hour business center and meeting rooms. Event facilities measuring 15070 square feet (1400 square meters) include a conference center. This business-friendly hotel also offers a children's pool, a hot tub, and a sauna. A shuttle from the hotel to the airport is complimentary to guests (available on request). Onsite self parking is complimentary.

Crowne Plaza Torreon by IHG has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and noon.
Crowne Plaza Torreon by IHG has a restaurant on site.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free airport drop-off shuttle from 6:00 AM to 8:00 AM on request
  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to noon for a fee: MXN 235 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Children's pool
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • Free rollaway/extra bed
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • No housekeeping service
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business center
  • Conference center (15,070 square feet of space)
  • Meeting rooms

Outdoors

  • Terrace

Full-service spa

  • Facials
  • Massage
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 10 floors
  • Ballroom
  • Banquet hall
  • Built in 2004
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 27-inch plasma TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 1 PM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: MXN 25 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 235 per person
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Hotel Torreon
Crowne Plaza Torreon
Torreon Crowne Plaza
Crowne Plaza Torreon Hotel

Crowne Plaza Torreon by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 638 out of 1002 reviews
Rating 8 - Good. 243 out of 1002 reviews
Rating 6 - Okay. 64 out of 1002 reviews
Rating 4 - Poor. 35 out of 1002 reviews
Rating 2 - Terrible. 22 out of 1002 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Dave

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Loved the breakfast, location and friendly staff. Disappointed that we went for spa weekend and their jacuzzi, sauna and massages were unavailable.
Stayed 2 nights in Jan 2025

8/10 Good

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Alexa

Stayed 1 night in Dec 2024

10/10 Excellent

Carlos A

Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel to stay at Torreon
Stayed 1 night in Dec 2024

2/10 Terrible

Fernando, Camas

Disliked: Cleanliness, staff & service, property conditions & facilities
I need a refund to my American Express card they over charge me
Stayed 1 night in Sep 2024

2/10 Terrible

Jose, Camas

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They over charge me for the room going to call my credit card company it was supposed to be around 150 on Expedia they over charge going to do a depute
Stayed 4 nights in Jan 2025

10/10 Excellent

Pilar

Liked: Cleanliness, staff & service, amenities
Esta muy bonito y amplias las suites
Stayed 1 night in Oct 2024

10/10 Excellent

Prezell, Rockford

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The Staff of this Hotel exemplifies what GREAT customer service is. This hotel should not be overlooked.
Stayed 3 nights in Dec 2024

8/10 Good

Pedro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean place.
Stayed 1 night in Dec 2024

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was great!
Stayed 1 night in Dec 2024

10/10 Excellent

Daniel, winnetka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

6/10 Okay

Eduardo

Traveled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities

Great hotel in the past, deteriorating now.

My family has stayed in the Crowne Plaza for over 12 years now and we had always had a great experience, plus the buffet breakfast is incredible. This time we had an issue with water leak behind the toilet, and the hotel were unable to fix it. They claimed to send a “technician” who just flushed and last time just left a coffee paper cup to collect the water. Waking up at night to a flooded bathroom was terrible and the hotel took forever to get me a set of dry towels. Maybe because it was Christmas and they were not fully staffed but seems like calling a real plumber should not have been that hard. There were other signs of deterioration like old hall way carpets, elevators not working and wobbly bathroom faucets. Rethinking if our relationship with this hotel just came to an end.
Stayed 4 nights in Dec 2024

10/10 Excellent

Christopher, Austin

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2024

10/10 Excellent

Edwin

Stayed 7 nights in Nov 2024

10/10 Excellent

Gladys, Santa Ana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estava muy bien todo
Stayed 1 night in Dec 2024

10/10 Excellent

Cesar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 9 nights in Dec 2024

10/10 Excellent

Miguel

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff made us feel very welcomed. Rooms very clean. Over all excellent experience.
Stayed 1 night in Dec 2024

10/10 Excellent

Lane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2024

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
muy bonito, buen desayuno buffette
Stayed 1 night in Nov 2024

8/10 Good

Eladio

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 4 nights in Nov 2024

10/10 Excellent

Jorge

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena atencion del personal, alimentos muy buenos y las instalaciones aunque se ve que tienen muchos tiempo no estan descuidadas
Stayed 1 night in Nov 2024

10/10 Excellent

Eduardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice professional courteous. The staff was really kind. Establishment was very clean everything was just really nice specially for my anniversary.
Stayed 1 night in Nov 2024

10/10 Excellent

Luis, Los Angeles

Stayed 2 nights in Oct 2024

6/10 Okay

Rafael

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Air conditioner makes too much noise.
Stayed 1 night in Nov 2024