Ratings based on 966 Verified Reviews
3.2 Room cleanliness
3.5 Service & staff
3.0 Room comfort
2.9 Hotel condition
Hotwire Verified Reviews
by A verified traveler from Gowanda
Posted Apr 21, 2024 on Expedia
Friendly staff. Clean and inexpensive. But extremely small room with A LOT of traffic and subway noise.
The front desk tries to park you in a ramp that you have to pay for every time you go in and out. There’s free parking on the street. Just make sure you read the signs.
Comment from Hotel Management
Apr 21, 2024 by rahaman, Hotel Management
Hi there, thank you for sharing your feedback with us. We appreciate hearing about your experience and are glad to know you found our staff friendly and our facilities clean and affordable. However, we're sorry to hear that the size of the room and the noise from traffic and the subway didn't meet your expectations. We understand how important a peaceful environment is for a comfortable stay.Regarding the parking situation, we apologize for any inconvenience. We always aim to provide convenient options for our guests, and we'll certainly take your feedback into consideration to improve our services.We're delighted to know you found free street parking nearby, and we'll make sure to remind our future guests to check the parking signs for the best options available. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.
by A verified traveler
Posted Apr 19, 2024 on Expedia
It was great
Comment from Hotel Management
Apr 20, 2024 by RAHAMAN, Hotel Management
Thank you so much for the kind words! We're thrilled to hear that you enjoyed your experience with us. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We can't wait to welcome you back!
by A verified traveler
Posted Apr 14, 2024 on Expedia
Comment from Hotel Management
Apr 18, 2024 by Rahaman, Hotel Management
"I'm sorry to hear that. We'll do our best to address your concerns and ensure your stay is more comfortable next time."
by A verified traveler
Posted Apr 10, 2024 on Expedia
Oh where do I start with this place... We had to ASK for 1) washcloths, 2) garbage container, 3) tv remote... as these items were not already in the room upon arrival. The fridge was left unplugged (at least we had an actual fridge).
There was no coffee maker or hair dryer or any basic items that you would find at a normal facility.
We've stayed in a variety of hotels/motels/inns, and this is a basic as it gets. So overall if you are just looking for somewhere to crash for a night in downtown Toronto, and you just want the bare-bones, then this is what you will get.
Comment from Hotel Management
Apr 12, 2024 by RAHAMAN, Hotel Management
I'm sorry to hear about your experience during your stay with us. It's important to us that all our guests feel comfortable and have everything they need readily available. Your feedback is valuable to us as it helps us identify areas where we can improve our services.We apologize for the oversight regarding the washcloths, garbage container, and TV remote not being in your room upon arrival. Rest assured, we have addressed this with our housekeeping team to ensure it doesn't happen again in the future. Regarding the unplugged fridge and the absence of basic amenities such as a coffee maker and hair dryer, we understand how frustrating this must have been, and we will certainly look into providing these items for our guests' convenience.We appreciate your honesty and hope that despite these shortcomings, you were able to find some comfort during your stay. If you give us another chance in the future, we'll do our best to ensure your experience exceeds your expectations. Thank you for choosing to stay with us and for taking the time to share your feedback.
by A verified traveler
Posted Apr 6, 2024 on Expedia
It's a little nice hotel very good price. Staff very friendly. Lots of good options for restaurants. Tcc near. My room had a microwave and a fridge.
Comment from Hotel Management
Apr 6, 2024 by Rahaman, Hotel Management
Thank you so much for your kind feedback! We're thrilled to hear that you enjoyed your stay with us and found our hotel to be a great value. Our team takes pride in providing exceptional service, and it's wonderful to know that you felt welcomed by our staff.We're glad to hear that you appreciated the convenience of having a microwave and fridge in your room, and we hope it added to the comfort of your stay. It's also fantastic to know that you found plenty of good restaurant options nearby and that public transportation was easily accessible.We truly appreciate your recommendation and hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything else we can assist you with, please don't hesitate to let us know. Safe travels!
by A verified traveler
Posted Mar 30, 2024 on Expedia
It was close to the the venue I needed. Descent stay for a cheapish place if you're just looking for a bed to sleep in
Comment from Hotel Management
Apr 4, 2024 by Rahaman, Hotel Management
Thank you for sharing your experience with us! We're glad to hear that our hotel's proximity to your venue was convenient for you. Providing a comfortable stay at an affordable rate is one of our top priorities, especially for guests like yourself who are simply seeking a cozy place to rest their heads. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another pleasant stay.
by A verified traveler
Posted Mar 22, 2024 on Expedia
The gentlemean at the reception wa pleaant but nor really able to assist with finding a valid parking space close by.
This is a very modest hotel in a suboptimal part of town. It provides a clean bed, a shower cubicle and w.c. The WiFi is fine. It is very basic. Nothing more.
Comment from Hotel Management
Mar 23, 2024 by rahaman, Hotel Management
Thank you for your feedback. We appreciate your perspective and will take it into consideration as we strive to improve our services.
by A verified traveler
Posted Mar 8, 2024 on Expedia
Stay here it’s awesome!
Comment from Hotel Management
Mar 9, 2024 by RAHAMAN, Hotel Management
Dear guest,Thank you for your positive feedback! We're delighted to hear that you found our hotel easily accessible by streetcar. We strive to provide a convenient and enjoyable experience for all our guests. We look forward to welcoming you back on your next visit!Best regards,ROYAL OAK INN.
by A verified traveler
Posted Feb 24, 2024 on Expedia
Buen hotel
Comment from Hotel Management
Mar 9, 2024 by RAHAMAN, Hotel Management
Dear guest,Thank you for your positive feedback! We're delighted to hear that you found our hotel easily accessible by streetcar. We strive to provide a convenient and enjoyable experience for all our guests. We look forward to welcoming you back on your next visit!Best regards,ROYAL OAK INN.
by A verified traveler
Posted Jan 25, 2024 on Expedia
No good at all.
Comment from Hotel Management
Jan 27, 2024 by RAHAMAN, Hotel Management
Dear AZIZWe appreciate your feedback and apologize for any inconvenience you experienced. We're committed to improving our services and would love the opportunity to address your concerns. Please reach out to us directly so we can better understand your experience and work towards a resolution.Thank you,