Ratings based on 1,692 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
Hotwire Verified Reviews
by A verified traveler from Torbay
Posted May 6, 2024 on Expedia
Stay was fine, the breakfast was good, shuttle was efficient. Room was not bad for a lay over but carpet smelled. Besides that good for the price.
by A verified traveler
Posted May 5, 2024 on Expedia
I stayed at this hotel over the weekend and rented two rooms for two nights. The breakfast was satisfactory, and the parking facilities were excellent. However, I encountered several issues during my stay. My rooms were not cleaned, and fresh towels were not provided for two days. Additionally, the pool was exceedingly cold, which can be concerning for families with young children. Furthermore, the coffee maker in the room was non-functional, and the internet connection was very slow.
Comment from Hotel Management
May 5, 2024 by Preet, Hotel Management
Dear Saeed,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. Your satisfaction is our top priority, and it's disheartening to learn that we fell short of your expectations. Your feedback is invaluable to us, and we are committed to resolving the issues you faced. Once again, we apologize for any inconvenience caused, and we appreciate your understanding as we work to resolve these issues promptly. Thank you for your patience and continued trust in IHG. We look forward to serving you better in the future. Best regards, Preetaman Singh
by A verified traveler from Moreno Valley
Posted May 5, 2024 on Expedia
Rooms were very small. Breakfast was great
Comment from Hotel Management
May 5, 2024 by Preet, Hotel Management
Hi Camille,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh
by A verified traveler from Edmonton
Posted May 4, 2024 on Expedia
Airport shuttle is handy, however being close to the airport it's pretty much non stop planes right overhead so it's quite loud. Property is showing it's age and needs a face lift - carpets in the hallway are stained, the roof had leaked in my room and it was patched up with caulking, someone had done a horrible patch job on the bathroom door.
Transit service to this hotel is only peak hours if you are off peak it's almost a 1 KM walk to the bus stop. There are a couple of restaurants in walking distance, but if you want any kind of variety be prepared to have to drive or order in Skip or Uber.
Comment from Hotel Management
May 5, 2024 by Preet, Hotel Management
Dear Andrew,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. Your satisfaction is our top priority, and it's disheartening to learn that we fell short of your expectations. Your feedback is invaluable to us, and we are committed to resolving the issues you faced. Once again, we apologize for any inconvenience caused, and we appreciate your understanding as we work to resolve these issues promptly. Thank you for your patience and continued trust in IHG. We look forward to serving you better in the future. Best regards, Preetaman Singh
by A verified traveler from White Rock
Posted May 3, 2024 on Expedia
Great airport shuttle(we got hot chocolate chip cookies!).
Our room had been updated and was quite modern, also very quiet and comfortable bed and pillows. Walked a couple of blocks over to eat at Montana's steakhouse.
They do have free cooked breakfast.
Only complaint was the carpet in our room was shabby looking but clean.
Comment from Hotel Management
May 3, 2024 by Preet, Hotel Management
Hi John,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh
by A verified traveler
Posted May 3, 2024 on Expedia
The transportation process needs to be a bit more clear. We had to wait about 45mins with a lot of back and forths. We bathroom door keeps on falling off and some other things with staff on my credit card was not handled with car.
Rooms are very clean though, beautiful location and breakfast is included.
Comment from Hotel Management
May 3, 2024 by Preet, Hotel Management
Dear Peace,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. Your satisfaction is our top priority, and it's disheartening to learn that we fell short of your expectations. Your feedback is invaluable to us, and we are committed to resolving the issues you faced. Once again, we apologize for any inconvenience caused, and we appreciate your understanding as we work to resolve these issues promptly. Thank you for your patience and continued trust in IHG. We look forward to serving you better in the future. Best regards, Preetaman Singh
by A verified traveler
Posted May 1, 2024 on Expedia
by A verified traveler
Posted May 1, 2024 on Expedia
Ok place to stay for any reason
Comment from Hotel Management
May 1, 2024 by Preet, Hotel Management
Hi Sowaboma,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh
by A verified traveler
Posted Apr 30, 2024 on Expedia
Very accommodating
Comment from Hotel Management
May 1, 2024 by preet, Hotel Management
Hi Jason,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh
by A verified traveler
Posted Apr 29, 2024 on Expedia
Very good and clean
Comment from Hotel Management
May 1, 2024 by Preet, Hotel Management
Hi ADEGBOYEGA,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh