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Hotel Don Simon

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Don Simon

Front of property
Reception
Point of interest
Reception
Deluxe Double Room, 2 Double Beds | Premium bedding, down comforters, desk, laptop workspace

Reviews

7.8 out of 10

Good

Popular amenities

  • Bar
    Bar
  • 24/7 front desk
    24/7 front desk
  • Laundry
    Laundry
  • Breakfast available
    Breakfast available
  • Housekeeping
    Housekeeping
  • Pet friendly
    Pet friendly

Explore the area

Map
Mariano Matamoros 202, Toluca, MEX, 50000
  • San Jose de Toluca Cathedral
    7 min walk
  • Modelo Museum of Science and Industry (MUMCI)
    9 min walk
  • The Cosmovitral
    12 min walk
  • Toluca, Estado de Mexico (TLC-Toluca Intl.)
    24 min drive

Room options

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, down comforters, desk, laptop workspace

Deluxe Room, 1 King Bed

  • 194 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds

Deluxe Double Room, 2 Double Beds | Premium bedding, down comforters, desk, laptop workspace

Deluxe Double Room, 2 Double Beds

  • 177.9 sq ft
  • Sleeps 4
  • 2 Double Beds

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includes taxes & fees
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About this property

Hotel Don Simon

3-star hotel in Toluca City-Centre
A restaurant, a bar/lounge, and dry cleaning are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, tour/ticket assistance, and a front-desk safe are onsite.
Hotel Don Simon offers 72 accommodations with portable fans. Beds feature down comforters and premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. This Toluca hotel also offers tour/ticket assistance, dry cleaning/laundry services, and a front-desk safe. Onsite self parking is complimentary.

Hotel Don Simon is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
La Campana - This café specializes in international cuisine and serves breakfast only. Guests can enjoy drinks at the bar.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: MXN 100 to 150 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • La Campana

Family friendly

  • Dining table

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • Elevator
  • Smooth flooring in room

More

  • Banquet hall
  • No plastic water bottles
  • Smoke-free property
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Dining table

More

  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Laptop workspace
  • Phone
  • Portable fan

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 100 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Up to 33 lbs per pet

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 100 to 150 per person
  • Pet fee: MXN 100 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

Property is also known as

Hotel Don Simon Toluca
Hotel Don Simon
Don Simon Toluca
Capital O Don Simon
Hotel Don Simon Hotel
Hotel Don Simon Toluca
Hotel Don Simon Hotel Toluca

Hotel Don Simon Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 112 out of 343 reviews" "
Rating 8 - Good. 131 out of 343 reviews" "
Rating 6 - Okay. 70 out of 343 reviews" "
Rating 4 - Poor. 12 out of 343 reviews" "
Rating 2 - Terrible. 18 out of 343 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gabriela Valdes

Disliked: Staff & service
Nothing special
Stayed 2 nights in Aug 2024

8/10 Good

Jacqueline

Traveled with family
Liked: Cleanliness
Disliked: Amenities
I wanted to stay in a hotel close to downtown Toluca so I could walk to the main attractions. The hotel fulfilled this goal. However, it could have been much better. When we came in, we were sent to a room that was not cleaned yet. We had to go back to the lobby and get another room. Receptionist only gave us the key and the TV control. We came back late that night and the TV didn’t have many options and I couldn’t connect to the internet. Well, I asked next day about those things and reception printed out a paper with information about internet and TV service. Also, heat was bad the days we stayed (rooms do not have climate). So I have to ask again about what to do and then, they told me a fan could be borrow. I don’t know why I had to ask for those services, I would have wanted that the reception team was proactive on the needs of the customers. They are not customer oriented. And that it’s the major reason I gave them a 3 star rating overall. Hope they improve.
Stayed 2 nights in May 2024

6/10 Okay

Mauricio

Stayed 1 night in May 2024

4/10 Poor

Macario

Business traveler
Disliked: Property conditions & facilities
In the afternoon the room was extremely hot in there with no a/c bathroom very poor on lights including the shower area the hot water sistem very deficient some times it runs hot water some times don't
Stayed 4 nights in Mar 2024

8/10 Good

Adriana Isabel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

6/10 Okay

Felicitos

Stayed 1 night in Oct 2023

2/10 Terrible

Edmundo, Chatworth

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Horrible!! Place
Stayed 3 nights in Feb 2023

2/10 Terrible

Sergio Ernesto Chavez

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very old.
Stayed 4 nights in Oct 2022

8/10 Good

george

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great quality and price.
We were quit impressed with the hotel and location overall. The room was spotless and modernized. We are already plannng to go back next year. The staff was quite friendly and helpful.
Stayed 1 night in Mar 2020

10/10 Excellent

Imir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveler

Stayed 6 nights in Dec 2019

10/10 Excellent

MAURICIO

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveler

Stayed 7 nights in Feb 2019

6/10 Okay

Ramona, p Toluca, mx

Liked: Cleanliness, staff & service
Disliked: Amenities
Great location. No fridge. They discontinued the intrrnet service early in the evening. By the way, expedia only reserves the room and yu must pay when you get there. I didn't know that and it caus3d me much confusion
Stayed 1 night in Feb 2019

2/10 Terrible

Steve

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
POOR Hotel. Not even worth the discounted price
I chose this hotel because I wanted to be close to the centre of town, it had adequate ratings (generally over 8 & proudly displayed in reception), and was offering a significant discount from its standard price. I made a grave mistake. The hotel is like a time warp back to the 1960s. The place has not been renovated for decades. My room was ancient with old decorations, carpets and furniture. The windows are single glazed with a poorly fitting sliding opening so, given there is no heating in the rooms, it was very cold overnight because nights are cold in Toluca due to the altitude (certainly in November). The bedspreads (no duvets here) were dirty and threadbare the sheets were well used and the towels were old, sometimes with holes or frayed edges. The bathroom (again ~1960s),was dirty with mould on the grout and celling - hardly surprising with no extractor fan or window and the water kept running after the toilet was flushed as there was a faulty flushing mechanism. Service at the front desk was minimal and whilst a breakfast (small choice), was available in a 'restaurant' area it was at an extra charge as it appeared to be run as a separate business (you could drop a tip into a canister by the till but before I reached the exit from the 'restaurant (~20 metres), I heard them opening the tin to retrieve the cash. There is absolutely nothing to recommend about this hotel and the selection in Toluca includes plenty of modern hotels (though not so many in the centre).
Stayed 5 nights in Nov 2018

8/10 Good

Jane, Queretaro, Qro, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is a block from the busy arches in the historic center but is more peaceful. Our room faced the street but was quiet at night. Carpet was new, bed was comfortable, bedding was nice. There was a small place to hang clothes and 3 large drawers. Tile and condition of the bathroom was good with an odd window for venting that looked into a space between rooms and some water pipes. Hand and bath soaps were in dispensers on the wall with bottles of lotion and mouth wash. The shower was just lukewarm for me, better for my husband. Drinking water, hot and cold, was on the floor near the elevator with paper cone cups plus one plastic cup provided in the room. Front desk and cleaning staff were cheery and helpful.
Stayed 2 nights in Sep 2018

6/10 Okay

Carlos David

Serves it's purpose
This hotel serves it's function. If you are looking for a centric hotel, this is it. However do not expect a 4 star hotel, since it does not count with air conditioning.
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and excellent service. Close to stores.
Stayed 2 nights in May 2018

8/10 Good

YIFAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Miguel Angel Bolaños

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuvo excelente muy cómodo y tranquilo
Stayed 3 nights in Aug 2024

6/10 Okay

Amalia Elizabeth

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

10/10 Excellent

CRISTIAN OMAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

CRISTIAN OMAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Jesús

Stayed 1 night in Aug 2024