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Tokyu Stay Shibuya

3.0 star property

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Terrace/patio
Reception
Interior
Point of interest
Residential Family Room (3-4 persons), Non Smoking | In-room safe, desk, blackout drapes, iron/ironing board

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Breakfast available
  • 24/7 front desk
  • Kitchen
  • Laundry
  • Air conditioning
  • Free WiFi

Explore the area

Map
Shinsencho 8-14 Shibuya-ku, Tokyo, Tokyo-to, 150-0045
  • Shibuya Crossing
    ‪11 min walk‬
  • Tokyo Tower
    ‪5 min drive‬
  • Shinjuku Gyoen National Garden
    ‪5 min drive‬
  • Tokyo (HND-Haneda)
    ‪49 min drive‬

Room options

View all photos for Residential Family Room (Bunk Beds,5-6 persons), Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Residential Family Room (Bunk Beds,5-6 persons), Non Smoking

  • 506 sq ft
  • Sleeps 10
  • 2 Large Twin Bunk Beds and 2 Twin Sofa Beds

View all photos for Residential Family Room (Bunk Beds,2-4 persons), Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Residential Family Room (Bunk Beds,2-4 persons), Non Smoking

  • 506 sq ft
  • Sleeps 8
  • 2 Large Twin Bunk Beds

View all photos for Superior Double Room (1 person), Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Superior Double Room (1 person), Non Smoking

  • 258 sq ft
  • Sleeps 1
  • 1 Queen Bed

View all photos for Superior Double Room (2 persons), Non Smoking

Room amenity

Superior Double Room (2 persons), Non Smoking

  • 258 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Residential Family Room (2 persons), Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Residential Family Room (2 persons), Non Smoking

  • 431 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Standard Double Room (2 persons), Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Standard Double Room (2 persons), Non Smoking

  • 215 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Twin Room (1 person), Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Twin Room (1 person), Non Smoking

  • 323 sq ft
  • Sleeps 1
  • 2 Twin Beds

View all photos for Superior Twin Room (1person), Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Superior Twin Room (1person), Non Smoking

  • 248 sq ft
  • Sleeps 1
  • 2 Twin Beds

View all photos for Deluxe Twin Room (2 persons), Non Smoking

Room amenity

Deluxe Twin Room (2 persons), Non Smoking

  • 323 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Superior Twin Room (2 persons), Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Superior Twin Room (2 persons), Non Smoking

  • 248 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Standard Double Room (1 Person), Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Standard Double Room (1 Person), Non Smoking

  • 215 sq ft
  • Sleeps 1
  • 1 Queen Bed

View all photos for Residential Family Room (3-4 persons), Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Residential Family Room (3-4 persons), Non Smoking

  • 431 sq ft
  • Sleeps 6
  • 2 Twin Beds and 2 Twin Sofa Beds

View all photos for Residential Family Room (Bunk Beds,1 person), Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Residential Family Room (Bunk Beds,1 person), Non Smoking

  • 506 sq ft
  • Sleeps 1
  • 2 Large Twin Bunk Beds

View all photos for Residential Family Room (1 person), Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Residential Family Room (1 person), Non Smoking

  • 431 sq ft
  • Sleeps 1
  • 2 Twin Beds

View all photos for Deluxe Twin Room (3 persons), Non Smoking

Room amenity

Deluxe Twin Room (3 persons), Non Smoking

  • 323 sq ft
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Superior Twin Room Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Superior Twin Room Non Smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Twin Room Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Twin Room Non Smoking

  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Residential Family Room Non smoking（bunk bed up to 6 people）

In-room safe, desk, blackout drapes, iron/ironing board

Residential Family Room Non smoking（bunk bed up to 6 people）

  • Sleeps 6
  • 2 Twin Sofa Beds and 2 Twin Bunk Beds

View all photos for Standard Double Room Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Standard Double Room Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double Room Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Superior Double Room Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Residential Family Room Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Residential Family Room Non Smoking

  • Sleeps 4
  • 2 Twin Beds and 2 Twin Sofa Beds

Similar properties

In-room safe, blackout drapes, iron/ironing board, free WiFi

Tokyu Stay Shibuya Shin-minamiguchi

  • Free WiFi
  • Air conditioning
  • Laundry
  • 24/7 front desk
4.4 out of 5, Excellent, (1000)
The price is $352
per night
$387 total
May 15 - May 16
Tokyu Stay Shibuya Shin-minamiguchi

About this property

Tokyu Stay Shibuya

3-star hotel in Shibuya
A rooftop terrace, dry cleaning, and a 24-hour front desk are available at this hotel. WiFi in public areas is free. Additionally, a computer station, a front-desk safe, and multilingual staff assistance are onsite. Housekeeping is available on request.
Tokyu Stay Shibuya offers 126 accommodations with washers/dryers and safes. Accommodations at this 3-star hotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wired and wireless Internet access. LCD televisions are featured in guestrooms. Additionally, rooms include hair dryers and complimentary toiletries. Housekeeping is offered on request and irons/ironing boards can be requested.

Tokyu Stay Shibuya features a rooftop terrace, a vending machine, and multilingual staff. A computer station is located on site and wired and wireless Internet access is complimentary. This Tokyo hotel also offers dry cleaning/laundry services, a front-desk safe, and an elevator. A total renovation of this property was completed in August 2023.

Tokyu Stay Shibuya has designated areas for smoking.

To-go breakfasts are available for a surcharge and are served each morning between 7 AM and 10:00 AM.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily on-the-go breakfast available 7:00 AM to 10:00 AM for a fee: JPY 1,320 per person

Family friendly

  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • In-room washer/dryer

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Computer station

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 10 floors
  • Built in 1999
  • Designated smoking areas
  • Renovated entire property - August 2023

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable/satellite channels

Food and drink

  • Cookware, dishware, and utensils
  • Kitchenette
  • Microwave
  • Refrigerator
  • Stovetop

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Safe
  • Washer/dryer

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Contactless check-in available

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Construction is underway at the property until March 31, 2025, 10 AM-6 PM. Guests may hear construction-related noise and vibration during this time
Housekeeping service is provided weekly for stays of 7 nights or more. Additional housekeeping is available on request for a surcharge. Trash collection and towel and nightwear exchange are provided daily on request by placing a sign outside the room.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child per adult, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for to-go breakfast: approximately JPY 1320 per person
  • Housekeeping fee: JPY 1500

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Shibuya Stay
Shibuya Tokyu Stay
Tokyu Shibuya
Tokyu Stay
Tokyu Stay Hotel
Tokyu Stay Hotel Shibuya
Tokyu Stay Shibuya
Tokyu Stay Shibuya Tokyo
Tokyu Stay Shibuya Hotel Tokyo
Tokyu Stay Shibuya Hotel
Tokyu Stay Shibuya Hotel

Tokyu Stay Shibuya Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 560 out of 1000 reviews
Rating 8 - Good. 335 out of 1000 reviews
Rating 6 - Okay. 76 out of 1000 reviews
Rating 4 - Poor. 20 out of 1000 reviews
Rating 2 - Terrible. 9 out of 1000 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Kathy

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Front desk and housekeeping staff were very kind and extremely helpful. I recommend this hotel, not only for business but also for leisure. Room was spacious and other convenient amenities included.
Stayed 5 nights in Jan 2025

10/10 Excellent

Patrick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was very nice and happy to help. The hotel room was quiet and you could not hear anyone else in other rooms.
Stayed 6 nights in Jan 2025

10/10 Excellent

Laura

Stayed 2 nights in Jan 2025

10/10 Excellent

Lau

Stayed 5 nights in Dec 2024

10/10 Excellent

Diane

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are very helpful and accommodating. Good area, walking distance to Shibuya scramble crossing.
Stayed 4 nights in Jan 2025

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was located in great location. Very safe at any time of day. Easy access to train stations, restaurants and shopping
Stayed 7 nights in Jan 2025

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2024

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay

Great amount of space for the 3 of us in a Tokyo hotel. Loved the area a step away from the crowds on a quiet local street with great bars and restaurants to choose from.
Stayed 4 nights in Jan 2025

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
This property was located in Shibuya but away from the busy areas. It was extremely clean and had good facilities. Coffee was good. Lots of convenient stores around as well as restaurants. Hotel was a bit pricey but we did book a bit late.
Stayed 9 nights in Dec 2024

8/10 Good

kaveh

Stayed 3 nights in Dec 2024

10/10 Excellent

James, New York

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is 10 minutes walking distance to Shibuya crossing. It’s clean, quiet, spacious and the amenities are up to date. It’s close to plenty of cafes and restaurants. No hesitation staying here again.
Stayed 4 nights in Dec 2024

10/10 Excellent

Peter

Stayed 2 nights in Dec 2024

8/10 Good

Gwendolene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was very nice and spacious. The bathroom was separate from the shower which makes it convenient to those in the room. The bed and kitchen area (which includes a microwave, sink and dining table) were great for families staying. It was 10 minutes walk to Shabuya Scramble/ crossing. Very conveniently located hotel. The staff was friendly and welcoming however they kept trying to up sell me and charge me more for my stay. They tried to charge me for my child and they tried to charge me again for checking in early. The room was available by 1pm but I was charged an additional fee to check in earlier than 3pm. This was frustrating because I’ve not had this happen before especially when the room is ready to go. Overall, the stay was pleasant and the room was a great size and clean.
Stayed 2 nights in Dec 2024

10/10 Excellent

Jingyu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Feels like home
Stayed 3 nights in Dec 2024

4/10 Poor

Pim

Disliked: Staff & service, amenities, property conditions & facilities
Had a noisy room with random sounds all night long. Staff wasn’t really friendly
Stayed 1 night in Dec 2024

10/10 Excellent

Marissa

Stayed 5 nights in Dec 2024

10/10 Excellent

MARISSA

Stayed 5 nights in Dec 2024

10/10 Excellent

Pablo

Stayed 3 nights in Dec 2024

10/10 Excellent

Isabella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really lovely experience. Went there as a solo traveller and felt very safe.
Stayed 5 nights in Dec 2024

10/10 Excellent

Apunguresch Dereck

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here quite a few times when visiting Tokyo and would highly recommend this hotel. The rooms are clean, quiet and spacious while staffs are friendly & helpful. There is a Maruetsu Petit Mart right across so you can easily access daily needs of water, food and the likes. Not to mention the abundance of eateries nearby and walking distance to a train station. Always a joy staying here!
Stayed 8 nights in Dec 2024

10/10 Excellent

Vincent

Stayed 3 nights in Sep 2024

6/10 Okay

Yan Chi Lana

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The self check in machine didn’t function properly. It’s a hassle and ended up need staff to do check in. Limited cleaning was requested but they just hang a bag of towels outside of the room, didn’t go in the room to clear the trash bin. Washing machine inside the room is supposed to be a selling point, however the washer/ dryer is not very efficient. Location of the hotel is good.
Stayed 3 nights in Dec 2024

10/10 Excellent

KentSSJ4

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were very respectful and and very helpful even had staff who spoke English very well
Stayed 9 nights in Dec 2024