Hotel Palace uaed to be my favorite choice of stay. However, this round, it was an horrified experience. First of all, the lady at the counter was not friendly, unlike an gentleman before her, who was very professional and helpful. When i asked for a new towel as i had been staying over a stretch of 6 days this time, she plainly told me i need to pay 100yen if i wanted to change towel...what was worst came later when i was waiting to take lift to my room, there was this untidy man on mask rudely questioned me why was i smiling at him (in Japanese), appeared to wanting to pick a fight. When i replied "nani mo shitenai", he rudely told me "ikeike!" Could he be the friend of the lady serving at the counter? I saw the man cleaning the terrace area of the morning, i guess he must one of the hotel staff..i think hotel management better into this seriously..this man really has some problem, he appeared like a chinpira.