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Hotel Sunroute Plaza Shinjuku

3.5 star property

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Photo gallery for Hotel Sunroute Plaza Shinjuku

Lobby
Exterior detail
Lobby lounge
Building design
Reception

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking available
  • Spa
  • Bar
  • Breakfast available
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
2-3-1 Yoyogi, Shibuya, Tokyo, Tokyo-to, 151-0053
  • Tokyo Metropolitan Government Building
    ‪9 min walk‬
  • Shinjuku Gyoen National Garden
    ‪16 min walk‬
  • Meiji Jingu Shrine
    ‪3 min drive‬
  • Tokyo (HND-Haneda)
    ‪40 min drive‬

Room options

View all photos for Standard Twin Room, Non Smoking

Standard Twin Room, Non Smoking | Premium bedding, down comforters, desk, blackout drapes

Standard Twin Room, Non Smoking

9.0 out of 10
Wonderful
(45 reviews)
  • 248 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Standard Double Room, Non Smoking

Standard Double Room, Non Smoking | Premium bedding, down comforters, desk, blackout drapes

Standard Double Room, Non Smoking

7.6 out of 10
Good
(30 reviews)
  • 201 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Triple Room, Non Smoking

Premium bedding, down comforters, desk, blackout drapes

Standard Triple Room, Non Smoking

8.6 out of 10
Excellent
(4 reviews)
  • 282 sq ft
  • Sleeps 5
  • 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Standard Single Room, Non Smoking

Premium bedding, down comforters, desk, blackout drapes

Standard Single Room, Non Smoking

8.4 out of 10
Very good
(38 reviews)
  • 172 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Economy Double Room, Non Smoking

Premium bedding, down comforters, desk, blackout drapes

Economy Double Room, Non Smoking

8.6 out of 10
Excellent
(139 reviews)
  • 172 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Economy Double Room

Premium bedding, down comforters, desk, blackout drapes

Economy Double Room

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room With Sofa-Non-Smoking

Premium bedding, down comforters, desk, blackout drapes

Twin Room With Sofa-Non-Smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Twin Room

Premium bedding, down comforters, desk, blackout drapes

Standard Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Single Room

Premium bedding, down comforters, desk, blackout drapes

Standard Single Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 1
  • 1 Double Bed

View all photos for Standard Triple Room -Non-smoking

Premium bedding, down comforters, desk, blackout drapes

Standard Triple Room -Non-smoking

  • Sleeps 3
  • 1 Twin Sofa Bed and 2 Twin Beds

View all photos for Standard Double Room

Premium bedding, down comforters, desk, blackout drapes

Standard Double Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Queen Bed

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About this property

Hotel Sunroute Plaza Shinjuku

3.5-star hotel in Shibuya
2 restaurants, a full-service spa, and a bar/lounge are available at this hotel. WiFi in public areas is free. Other amenities include self parking, a microwave in a common area, and conference space.
Hotel Sunroute Plaza Shinjuku offers 624 accommodations with slippers and hair dryers. Beds feature down comforters and premium bedding. A pillow menu is available. 26-inch flat-screen televisions come with cable channels and Netflix. Bathrooms include shower/tub combinations with deep soaking bathtubs and toilets with an electronic bidet.

This Tokyo hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Hotel Sunroute Plaza Shinjuku features a full-service spa. Dining is available at one of the hotel's 2 restaurants. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

Event facilities measuring 2799 square feet (260 square meters) include conference space. This Tokyo hotel also offers a vending machine, multilingual staff, and laundry facilities. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Hotel Sunroute Plaza Shinjuku has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10 AM.
Vilazza - This restaurant serves breakfast and lunch.
Kukon - This bar serves dinner only. Open daily.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (JPY 1,500 per day; includes in/out privileges)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 2,750 per person
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Kukon
  • Vilazza

Things to do

  • Full-service spa

Family friendly

  • Laundry facilities
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 2,799 square feet of conference space
  • Meeting rooms

Full-service spa

  • Aromatherapy
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • 1 building
  • 14 floors
  • Built in 2007
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • 26-inch flat-screen TV with cable channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Electric kettle
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
A scheduled power and hot water outage will take place on May 6, 2025, from noon to 7 PM. All facilities that use power and hot water will not be available during this time. Late check-out, check-in service and housekeeping service will not be available on this date.
The name on the booking must match the name on the passport.
Meals are not included in the room rate for children ages 6 and younger whose stay is included

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 2750 per person
  • Self parking fee: JPY 1500 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Sunroute
Hotel Sunroute Plaza
Hotel Sunroute Plaza Shinjuku
Hotel Sunroute Shinjuku Plaza
Shinjuku Plaza Hotel
Shinjuku Plaza Sunroute
Sunroute
Sunroute Hotel
Sunroute Plaza
Sunroute Plaza Shinjuku
Hotel Sunroute Plaza Shinjuku Shibuya, Tokyo
Sunroute Plaza Shinjuku Hotel
Sunroute Plaza Shinjuku Shibuya
Hotel Sunroute Plaza Shinjuku Tokyo
Sunroute Plaza Shinjuku Tokyo
Sunroute Plaza Shinjuku Hotel
Sunroute Plaza Shinjuku Tokyo
Hotel Sunroute Plaza Shinjuku Hotel
Hotel Sunroute Plaza Shinjuku Tokyo
Hotel Sunroute Plaza Shinjuku Hotel Tokyo

Hotel Sunroute Plaza Shinjuku Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1012 out of 1711 reviews
Rating 8 - Good. 535 out of 1711 reviews
Rating 6 - Okay. 114 out of 1711 reviews
Rating 4 - Poor. 26 out of 1711 reviews
Rating 2 - Terrible. 24 out of 1711 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Nerlys

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place!
Stayed 3 nights in Nov 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No complaint from a Sporean
Good service. English speaking front desk. luggage storage prior to check in time. QR code to check in via kiosk at 3pm. Good location to Shinjuku station and Bus terminal. In fact very convenient to use expressway bus than to navigate thru the complicated Shinjuku station exits. Family mart and Macdonalds are nearby. Lots of room amenities for self service at lobby, including face mask and skin care products. Luggage weighing machine is at lobby. H/e room size & toilet is small. If you are out the whole day, no issue. Will choose this hotel if I visit Tokyo again.
Stayed 3 nights in Dec 2024

10/10 Excellent

Kristen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay here! Comfortable and we were surprised by low large the room was!
Stayed 5 nights in Dec 2024

8/10 Good

Prascilla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenience location, walkable to most metro/subway station and plenty of restaurant choices nearby. dislike the waffle knit pjs
Stayed 5 nights in Dec 2024

10/10 Excellent

KANOKPUN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

ng

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money stay for such a location
My first stay was with a family of two adults and one infant. This time, we traveled as two adults and two children, which required booking two rooms. Unfortunately, the hotel does not offer connecting rooms, but we were provided with rooms next to each other, which was convenient. What I love most about this hotel is its excellent location near Shinjuku and the fantastic breakfast buffet spread. However, the rooms are quite small—even for one adult and one child—leaving little space for luggage. A helpful workaround is to store luggage under the bed.
Stayed 5 nights in Nov 2024

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient as airport limousine right at door step!
Stayed 1 night in Dec 2024

10/10 Excellent

Beenish

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 1 night in Dec 2024

10/10 Excellent

fan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Nov 2024

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

8/10 Good

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have been coming to this hotel for many years solely for its convenient location. Missed the personal service from friendly counter staff from past years ; they automated the checking in & out with machines! They used to help you with requests and offer alternatives . Now it is solely business and their policies.
Stayed 3 nights in Dec 2024

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
friendliest hotel staff ive ever encountered!
Stayed 2 nights in Dec 2024

6/10 Okay

Joanna

Stayed 7 nights in Nov 2024

4/10 Poor

Verified traveler

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Disappointing
Cold unfriendly staff.
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great and spacious hotel
Stayed 3 nights in Dec 2024

10/10 Excellent

Tanny

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessible, and generally quite spacious rooms. Only drawback is they do not offer connecting rooms.
Stayed 6 nights in Nov 2024

10/10 Excellent

Aaron

Stayed 1 night in Nov 2024

10/10 Excellent

Boon Hui

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

8/10 Good

Kristal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really accessible to and from transit. Airport bus to Narita or Haneda picks up directly in front of hotel. Quieter neighborhoods are only a 10 minute walk away.
Stayed 1 night in Nov 2024

10/10 Excellent

Alejandro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend hotel. Only a block away from Shinjuku station and plenty of shopping options.
Stayed 5 nights in Nov 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. I stay often!
Stayed 6 nights in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, great value
"Self check in" was fairly simple once i was assisted by staff. Location was pretty good for our needs with train station, convenience store & McDonalds steps away. Hotel was clean and well maintained. Hotel room was fairly small but thats as expected. Husband and i were in a Semi-Double Room and bed up against a wall which was a bit difficult to climb in/out. Bed was on the firmer side, so were the pillows but bedding was comfortable. Combo Washer/Dryer units were on every (or almost every) floor. Some accepted Suica card for payment or great way to get rid of excess coin! (Drying will take multiple cycles) Progress of wash or unit availability can be found on TV in room. Hotel is on the Airport Limousine Bus route and very easy to book return onsite. In the case of a later flight, hotel staff will hold your suitcases after checkout. There was always a security guard/hotel staff manned out front which was comforting, but we never felt the area to be unsafe.
Stayed 1 night in Nov 2024

8/10 Good

Lai Kit Katie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been stayed in this hotel for more than 8 times. The location is very near to the Shinjuku station. Lots of shopping & dining places. There is a restaurant which offer buffet breakfast, lunch & dinner. The area around is quiet & clean. Amenities such as tooth brush, tooth paste, hair pack, face mask, lotion … were provided. Although the room is rather small (I usually stay in a double-bed room), there are enough spaces to place two 28” luggage. The check-in & check-out is self service. Moreover, there will be staff to assist you. It would be better if these staff have smiling faces rather than just get the work done. The prices grew higher especially during weekends. The average price is about $1400-$1800 per night. I usually ask for higher floor. Every time my request was fulfilled. However this time I was allocated to the lowest 3rd floor & face the wall of a building. I was a bit disappointed. However, I would still choose this hotel as my priority in Tokyo.
Stayed 3 nights in Nov 2024

6/10 Okay

Cheryl

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
The location is good, but the rooms need to be upgraded. A terrible smell comes out of the bathroom at times. There is barely no customer service almost everything is self service. I wouldn't stay in this hotel again.
Stayed 9 nights in Nov 2024

8/10 Good

Svein

Stayed 3 nights in Nov 2024