In addition to a full-service spa, Hotel Castillos del Mar features an outdoor pool and a children's pool. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a beach bar. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access.
3 meeting rooms are available. This Colonial hotel also offers spa services, a terrace, and tour/ticket assistance. Limited complimentary onsite parking is available on a first-come, first-served basis. A total renovation of this property was completed in March 2020.
Hotel Castillos del Mar has designated areas for smoking.
Hotel Castillos del Mar offers 41 accommodations with complimentary toiletries and blackout drapes/curtains. Each accommodation is individually furnished and decorated. 32-inch LCD televisions come with cable channels. Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily. Renovation of all guestrooms was completed in March 2020.
Free self parking , Parking (limited spaces)
Available in all rooms: Free WiFi , Wireless internet access
A complimentary continental breakfast is served each morning between 8:00 AM and 11:00 AM.
Castillos - This restaurant specializes in seafood. Guests can enjoy drinks at the bar.
Sunio Spa has 1 treatment room. Massages are available on the beach and in the spa; other services include deep-tissue massages and Swedish massages. The spa is open daily.
An outdoor pool and a children's pool are on site.
You'll be asked to pay the following charges at the property:
We have included all charges provided to us by the property.
Check-in time ends at 11:00 AM
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-out time is noon
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available.
Property follows sanitization practices of CovidClean (Safehotels - global expert)
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property follows sanitization practices of Safe Travels (WTTC - Global)
Staffed front desk
Service animals are allowed
Service animals are exempt from fees/restrictions
Front desk opens daily at 6:00 AM
Front desk closes daily at 10:00 PM
Property does not offer onsite COVID-19 testing
Property does not require health documentation at check-in
Guest accommodation is not sealed after cleaning
Electrostatic spray is used for disinfection
Cashless transactions are available
Masks are compulsory at the property
Contactless food service / room service is not available
Reservation is not required for facilities onsite
Property is cleaned with disinfectant
Property follows sanitization practices of Ecolab (3rd party expert - Global)
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Mobile key entry is not available
Food service has been amended for enhanced safety
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Children stay free - maximum age 7
Social distancing measures are in place
Contactless check-in is not available
No rollaway/extra beds available
Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
No cribs (infant beds) available
No elevators
Property confirms they are implementing enhanced cleaning measures
Children stay free
Individually-wrapped food options are not available
Cash deposit required
Number of children who can stay free - 2
Debit cards
No gap period between guest stays
Pool access available from 9:00 AM to 8:00 PM.
Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
Up to 2 children 7 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Children may not be eligible for complimentary breakfast.
Only registered guests are allowed in the guestrooms.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Cashless payment methods are available for all transactions.
Contactless check-out is available.