Ratings based on 991 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Hotwire Verified Reviews
by A verified traveler
Posted Apr 14, 2024 on Expedia
Construction in the lobby but we were made aware of this at booking. Great location, huge room with river view!
by A verified traveler
Posted Apr 13, 2024 on Expedia
by A verified traveler
Posted Apr 13, 2024 on Expedia
Location was so nice and the river walk is great. I wish we were passing through Chicago after the renovations were complete for the lobby and restaurant. Staff was wonderful and great valet service.
by A verified traveler
Posted Apr 8, 2024 on Expedia
I have been to Chicago a few times and really liked this location. The hotel is being renovated which is the only reason I gave it 3 overall instead of a 4. Rooms are renovated but the lobby reception is a mess until mid May.
I would stay at this location again once renos are completed.
by A verified traveler
Posted Apr 6, 2024 on Expedia
by A verified traveler
Posted Mar 29, 2024 on Expedia
by A verified traveler
Posted Mar 28, 2024 on Expedia
There was construction and while the workers were not there, it was kept hidden and clean, but while the workers were there, the area was opened up to where the guests were and it was dusty and very noisy. The staff was amazing as we expect from Kimpton and this small hiccup is not going to deter me from re-visiting the hotel. I have stayed here before and appreciate the staff and location!
by A verified traveler
Posted Mar 21, 2024 on Expedia
the hotel was being remodeled but there was no hot water for bathing. There was no vending machine and my room with filled with dirty make up upon arrival.
by A verified traveler
Posted Mar 19, 2024 on Expedia
The hotel under construction and so messy , the staff is not polite and helpful!
The food below average, the rooms not like on the pictures and below expectations.
The price definitely is overpriced for this hotel !
Definitely not recommended!
by A verified traveler from Plymouth
Posted Mar 17, 2024 on Expedia
The entire lobby was under construction when we arrived which was not stated when booking the hotel. The staff were very friendly and helpful. The room was clean, updated, and nice. One of the elevators was broken down, so that made leaving a little bit hectic. Overall, it was a nice place to stay in the middle of downtown area.