4/10 Poor
Lee
Business traveler
Oct 7, 2024
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Inventory Your Room Before Checking Out
Going through a third party, you know you will be required to put down a deposit. LQ Terrell required a $150 deposit for incidentals. After checking out, the following day a $150 charge went through, but there was no credit back. I called the LQ Terrell location to inquire. The front desk gentleman stated I would be getting the $150 credit; it will take a few days. Note, the credit back to the card was prompted by this customer. The following day I received a -$145 credit back to the card. I called the LQ Terrell location back to inquire about the full deposit refund. I was told by the front desk lady I was charged $5 because there was a hanger missing from the closet. I did not use, nor take any hanger. I emailed the GM of the location, only to be told that he would not be crediting back the $5 because the inventory check was short 1 hanger. I disputed this as I did not take a hanger. The reply from the GM stated I could have accidently packed it up. Lol. This was not the case at all as I travel routinely for work and have never taken a hanger from a closet. This customer would expect a little more understanding on this concern, such as we'll look into the inventory and get back to you, but instead it was a flat out, we aren't crediting it back. It's $5 and the principle behind this is working with the customer, not shutting them down. Inventory your room with caution if you stay at this location. Very disappointed Wyndam Hotels/LQ Customer.
Lee
Stayed 2 nights in Sep 2024