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Alilo by Muuk

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Alilo by Muuk

Outdoor pool
View from property
Lobby sitting area
In-room safe, blackout drapes, bed sheets
Poolside bar

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
  • Gym
  • Pool
  • Spa
  • Breakfast available
  • Room service

Explore the area

Map
Km 15, Carr Cuernavaca-Tepoztlán, Tepoztlán, MOR, 62300
  • Casa Chavela
    9 min walk
  • El Suspiro Tepoztlan
    16 min walk
  • Piedrasanta Events Garden
    16 min walk
  • Cuernavaca, Morelos (CVJ-General Mariano Matamoros)
    48 min drive

Room options

View all photos for Family Room, 2 Queen Beds, Non Smoking

Family Room, 2 Queen Beds, Non Smoking | In-room safe, blackout drapes, bed sheets

Family Room, 2 Queen Beds, Non Smoking

  • Sleeps 5
  • 2 Queen Beds

View all photos for Grand Room, 1 King Bed, Non Smoking

Grand Room, 1 King Bed, Non Smoking | In-room safe, blackout drapes, bed sheets

Grand Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | In-room safe, blackout drapes, bed sheets

Standard Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 King Bed, Non Smoking

Superior Room, 1 King Bed, Non Smoking | In-room safe, blackout drapes, bed sheets

Superior Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

Similar properties

Property amenity

Casa Ndomi Tepoz

Pool
Spa
Parking included
Free WiFi
4.2 out of 5, Very Good, (108)
The price is $61
per night
$72 total
includes taxes & fees
Jan 10 - Jan 11
Casa Ndomi Tepoz

About this property

Alilo by Muuk

3-star Tepoztlán hotel close to Artisan Market of Tepoztlán
An outdoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a poolside bar, and massage/treatment rooms.
Alilo by Muuk offers 19 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions are featured in guestrooms. Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Housekeeping is offered daily and hair dryers can be requested.
Recreational amenities at the hotel include an outdoor pool and a fitness center.
Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms.
Alilo by Muuk features an outdoor pool and a fitness center. The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access.

This Tepoztlán hotel also offers spa services, a terrace, and tour/ticket assistance. Complimentary uncovered self parking is available on site, along with a car charging station.

Alilo by Muuk is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge on weekdays between 8:30 AM and noon and on weekends between 8:30 AM and noon.
Onsite venue - This restaurant specializes in Mexican cuisine and serves breakfast, brunch, lunch, and dinner.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Cooked-to-order breakfast available for a fee 8:30 AM to noon on weekdays and 8:30 AM to noon on weekends; MXN 350 for adults and MXN 300 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Private picnics

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace
  • Vegetable garden

Spa

  • 2 treatment rooms

Accessibility

  • No elevator

More

  • 100% renewable energy
  • At least 80% of food locally-sourced
  • Banquet hall
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Phone
  • Safe
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open Monday - Thursday (8:00 AM - 8:00 PM) and Friday - Saturday (8:00 AM - 10:00 PM)
Front desk staff will greet guests on arrival
If you are planning to arrive after 9:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 750 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 44 lbs per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MXN 1261.0 per night

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 350 for adults and MXN 300 for children
  • Pet fee: MXN 750 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: MXN 1261.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Long-term renters welcome
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators
Pool access available from 8:30 AM to 7:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Meliar Hotel Boutique Tepoztlan
Meliar Boutique Tepoztlan
Meliar Boutique
Alilo by Muuk Hotel
Casa de los Artistas
Meliar Hotel Boutique
Alilo by Muuk Tepoztlán
Alilo by Muuk Hotel Tepoztlán

Alilo by Muuk Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 36 out of 72 reviews" "
Rating 8 - Good. 17 out of 72 reviews" "
Rating 6 - Okay. 11 out of 72 reviews" "
Rating 4 - Poor. 3 out of 72 reviews" "
Rating 2 - Terrible. 5 out of 72 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The WiFi in the rooms is fatal, you have to move to lobby area to get a good internet connection
Stayed 1 night in Aug 2024

6/10 Okay

Juan José, Mexico

Liked: Cleanliness, staff & service
Ok but has the potential to be much better.
Stayed 2 nights in Aug 2024

8/10 Good

Cesar Augusto, Arlington

Liked: Cleanliness, amenities, property conditions & facilities
No muy amable la de la recepción. El cuarto básico pero suficiente. Me quedé ahí por una boda.
Stayed 1 night in Jun 2024

8/10 Good

Marisela

Stayed 3 nights in Mar 2024

8/10 Good

Emma

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Family Tepoztlan
Stayed 2 nights in Feb 2024

10/10 Excellent

Maria

Liked: Cleanliness, property conditions & facilities
Excellent
Stayed 2 nights in Jan 2024

6/10 Okay

John

Liked: Staff & service
Stayed 1 night in Apr 2023

10/10 Excellent

Enrique

Stayed 1 night in Jun 2022

8/10 Good

Verified traveler

Property was very nice overall, the ONLY thing I didn’t like was then fact that they didn’t offer any options to eat. As well as the fact that the pool are is more esoteric than to use.
Stayed 1 night in Dec 2019

8/10 Good

Omar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m general the property was really good, personnel and the place makes me feel comfortable. I just want to notice about the entrance and surroundings that it was a little difficult and it was in bad conditions
Stayed 2 nights in Sep 2024

6/10 Okay

Mauricio

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Sep 2024

10/10 Excellent

David R

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un lugar muy cómodo y tranquilo.
Un lugar muy cómodo para descansar unos días en Tepoz. Ambiente muy familiar. El servicio del personal fue increíble, nos atendieron en todo momento, inclusive fuera de horarios. Es un lugar muy tranquilo y espacioso. Perfecto para descansar con la familia. Como sugerencia, os colchones de las camas podrían mejorar. Todo lo demás muy agradable.
Stayed 2 nights in Aug 2024

10/10 Excellent

Karina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El servicio de todo el personal es excelente, la entrada si está un poco complicada, el maps / waze no marca correctamente el acceso, pero ya las instalaciones valen la pena.
Stayed 2 nights in Aug 2024

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bonito lugar
Desde que llegamos un trato Exelente
Stayed 1 night in Aug 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena experiencia
Stayed 1 night in Aug 2024

10/10 Excellent

OSVALDO DAVID

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gran lugar
Todo en general excelente, el estar un poco retirado del centro hace del lugar más apacible, que era lo que buscábamos con mi familia...
Stayed 2 nights in Jul 2024

10/10 Excellent

Maria Teresa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal es muy atento y amable. El lugar es hermoso y limpio. Las habitaciones son cómodas.
Stayed 2 nights in Jul 2024

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente lugar
El hotel, está muy bonito. Las instalaciones son excelentes. La cama está muy cómoda y el cuarto muy amplio. La atención fue excelente. El único detalle fue que la alberca estaba un poco sucia, había muchas abejas muertas y hojas en la alberca.
Stayed 1 night in Jun 2024

6/10 Okay

JOSE SALVADOR

Traveled with partner
Liked: Cleanliness
Baño demasiado pequeño sin espacios para acomodar cosas, poca presión de agua, horario de restaurant muy limitado
Stayed 2 nights in Jun 2024

10/10 Excellent

EDUARDO

Traveled with family
Liked: Staff & service, property conditions & facilities
Creo que les falta ser más precisos en su ubicación ya que la liga que me enviaron me mando a la parte trasera del Hotel, su letrero debe ser luminoso en la noche ya que si no está uno atento en la avenida se pasa, el letrero no se ve.
Stayed 2 nights in Jun 2024

10/10 Excellent

JORGE LUIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
mejorar señalamientos de acceso
Nos costó trabajo llegar al hotel, ya que nosotros hicimos la reserva en "Casa de los artistas" y el hotel acababa de cambiar el nombre a "Alilo"
Stayed 3 nights in May 2024

8/10 Good

Guillermo

Stayed 1 night in Mar 2024

6/10 Okay

JAVIER

Liked: Cleanliness, staff & service
Muy fea la entrada
Stayed 2 nights in Apr 2024

6/10 Okay

Juan

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Muy bonita la propiedad, pero el servicio malísimo y los alimentos y bebidad pésimos y carísimos. Nada que ver el costo (alto) para lo que es. Cuidado, mejor busquen otras opciones.
Stayed 2 nights in Mar 2024