The front desk staff were pleasant and professional. Our room was basic, but clean. The location was excellent, just next to old town. The bed was reasonable, but very creaky (lots of noise when either my husband or I rolled over during the night) and the A/C was also pretty loud every time it kicked on. However, I will say that the linens on the bed were better than I expected. Soft, not sandpaper. Overall, if I needed a place to crash in Old Town Temecula, I’d likely stay here again - compared to cost of other nearby accommodations, this was a good value.