4/10 Poor
Andrea
Traveled with group, Traveled with partner, Traveled with family
Apr 6, 2025
Liked: Cleanliness
Disliked: Property conditions & facilities
The road to enter the hotel is horrible and during the day, the people from the nearby community try and close the entrance to the road and charge a fee to enter. The actual 2 bedroom is nice and spacious. However, the wifi did not work at all. I had to work and had absolutely no service. We dined at the hotel restaurant and our food did not come out till 2 hours later- the waiters never asked us if we were ok, or if we wanted something else they only came back when the food was ready. Also the tip was already included in the check which I did not agree with since they did absolutely nothing.The following morning there was no water- so we missed our tour that we paid for because it was 6 of us wanting to get ready. In the AM we went back to the hotel restaurant for breakfast and something was wrong with their POS and she told me I could only pay with cash or bank transfer ( I am not Honduran) and when I told her I only had my card she asked me what was I going to do about this as if It was a problem with me and not the hotel. The hotel did nothing to accommodate or show any kind of customer service. As mentioned the only good thing was the actual room- the service is atrocious.
Andrea
Stayed 1 night in Apr 2025