2/10 Terrible
Brittany
Jan 20, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
I reserved a suite through Expedia for four people for two nights for $501.69. We opted for the pay when checking inn option. When checking in we asked if the hotel was an extend stay and the lady assured us that it was not. Starting off the elevators did not seem like very good condition. Neither of them had the Florida Certification of Operation posted in them like it should. It said that we could go request to look at it at the front desk. Upon entering the 3rd floor it smelled like smoke and wet dog. When we got to our room 312 the smell of wet dog/mold was prominent. As we continued to look at the room it was clear that it was not cleaned and was in poor condition. The bathroom toilet paper holder was about to fall off the wall. We went to look at the beds and when undoing the sheets candy wrappers had fallen out. The TV screen looked like it was smudged and greasy. We went to adjust our A/C unit and the whole unit fell down and the cover for . We found bits of jewelry lying on the ground of the floor among other bits of dirt. We also noticed splatters of who knows what on the walls and door. We went down to request a new room and the lady at the desk offered us room 412 and said we could go look at it to make sure it was clean. We went up to look at the room and after we opened the door we saw that both beds were un made and there was someone’s luggage by the door. It also sounded like someone was in the bathroom. We left to check out and went downstairs to get a refund
Brittany
Stayed 2 nights in Jan 2025