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Hilton Garden Inn Syracuse

3.0 star property

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Photo gallery for Hilton Garden Inn Syracuse

Lounge
Indoor pool
One king one bedroom whirlpool suite | Premium bedding, pillowtop beds, in-room safe, iron/ironing board
Reception
Lobby lounge

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Room service
  • Hot Tub
  • Pool
  • Bar
  • Breakfast available
  • Gym
$154
includes taxes & fees
Sep 7 - Sep 8

Explore the area

View in a map
6004 Fair Lakes Rd, East Syracuse, NY, 13057
  • Destiny USA
    ‪9 min drive‬
  • Syracuse University
    ‪11 min drive‬
  • JMA Wireless Dome
    ‪12 min drive‬
  • Syracuse, NY (SYR-Hancock Intl.)
    ‪11 min drive‬

Room options

View all photos for Two queen beds

Premium bedding, pillowtop beds, in-room safe, iron/ironing board

Two queen beds

8.8 out of 10
Excellent
(25 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible | Premium bedding, pillowtop beds, in-room safe, iron/ironing board

Room, 1 King Bed, Accessible

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for One king one bedroom whirlpool suite

One king one bedroom whirlpool suite | Premium bedding, pillowtop beds, in-room safe, iron/ironing board

One king one bedroom whirlpool suite

8.4 out of 10
Very good
(8 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for One king bed junior suite

One king bed junior suite | Premium bedding, pillowtop beds, in-room safe, iron/ironing board

One king bed junior suite

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Room, Accessible

Room, Accessible | Premium bedding, pillowtop beds, in-room safe, iron/ironing board

Room, Accessible

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Double Beds

View all photos for Accessible one king bed room

Premium bedding, pillowtop beds, in-room safe, iron/ironing board

Accessible one king bed room

8.0 out of 10
Very good
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for One king bed

Premium bedding, pillowtop beds, in-room safe, iron/ironing board

One king bed

8.6 out of 10
Excellent
(15 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for One king bed with sofabed

One king bed with sofabed | Premium bedding, pillowtop beds, in-room safe, iron/ironing board

One king bed with sofabed

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Premium bedding, pillowtop beds, in-room safe, iron/ironing board

Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (With Drinks-Snacks)

Premium bedding, pillowtop beds, in-room safe, iron/ironing board

Room, 1 King Bed (With Drinks-Snacks)

  • Sleeps 4
  • 1 King Bed

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About this property

Hilton Garden Inn Syracuse

3-star East Syracuse hotel with restaurant
An indoor pool, a restaurant, and a 24-hour fitness center are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a hot tub, and coffee/tea in a common area. Housekeeping is available on request.
Hilton Garden Inn Syracuse offers 100 air-conditioned accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. Refrigerators and microwaves are provided. Rooms have partially open bathrooms. Bathrooms include bathtubs, hair dryers, and toothbrushes and toothpaste.

This East Syracuse hotel provides complimentary wired and wireless Internet access. 42-inch LCD televisions come with digital channels. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.
In addition to an indoor pool, Hilton Garden Inn Syracuse provides a hot tub and a 24-hour fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This 3-star property offers access to a business center and meeting rooms. This East Syracuse hotel also offers gift shops/newsstands, a garden, and a picnic area. Onsite self parking is complimentary.

Hilton Garden Inn Syracuse is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge on weekdays between 6 AM and 10 AM and on weekends between 7 AM and 11:00 AM.
Wild Goose Pub - This restaurant serves dinner only. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 15.95 for adults and USD 10.95 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Wild Goose Pub

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2002
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Sofa bed

Bathroom

  • Bathtub
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch LCD TV with digital channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 1:00 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions and smart lock details; front desk staff will greet guests on arrival at the property
Prior to arrival, you must complete online registration via a secure link
Guests are required to download the property's Hilton Honors mobile app before check-in

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay, plus a deposit of USD 150.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 15.95 for adults and USD 10.95 for children
  • Pet deposit: USD 150.00 per stay
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 7:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Garden Inn Hotel Syracuse
Hilton Garden Inn Syracuse
Syracuse Hilton Garden Inn
East Syracuse Hilton
Hilton East Syracuse
Hilton Garden Inn Syracuse Hotel East Syracuse
Hilton Garden Inn Syracuse Hotel
Hilton Syracuse East Syracuse
Hilton Garden Inn Syracuse Hotel
Hilton Garden Inn Syracuse East Syracuse
Hilton Garden Inn Syracuse Hotel East Syracuse

Hilton Garden Inn Syracuse Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 534 out of 1001 reviews
Rating 8 - Good. 293 out of 1001 reviews
Rating 6 - Okay. 90 out of 1001 reviews
Rating 4 - Poor. 52 out of 1001 reviews
Rating 2 - Terrible. 32 out of 1001 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tara

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful stay! The staff was very kind and helpful, the restaurant was delicious and accommodations excellent.
Stayed 1 night in May 2025

10/10 Excellent

Mary E., Wellsville

Business traveler
Liked: Cleanliness, property conditions & facilities
Check in could’ve been smoother.
Stayed 1 night in May 2025

10/10 Excellent

Patti

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Staff extremely nice. Loved swimming and the hot tub
Stayed 1 night in May 2025

6/10 Okay

Scott

Stayed 1 night in May 2025

10/10 Excellent

Corey

Traveled with family and small children
Great time with the family
Stayed 1 night in May 2025

6/10 Okay

Nevaeh

Stayed 1 night in May 2025

4/10 Poor

Adrienne

Stayed 2 nights in May 2025

8/10 Good

Angela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was wonderful. We spent quite a bit of time in the hot tub which was amazing and very relaxing. Everything was great till the fire alarms went off at 7.30 this morning. Luckily it was a false alarm and everything was OK. The staff was awesome and very apologetic.
Stayed 1 night in May 2025

8/10 Good

Holly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and in a nice area.
Stayed 1 night in May 2025

6/10 Okay

Renee

Traveled with family
Disliked: Staff & service, amenities
I reluctantly stayed at the Hilton Garden Inn as I had to book a hotel very early to ensure a hotel for my daughter’s Syracuse University graduation. The staff was very unfriendly and unwelcoming. They never even greeted us with a hello when we entered the hotel several times during our 3 day stay! There was an inadequate number of towels and when we requested more, we were told there wasn’t anyone available to bring towels! For $600.00 per night, I expect more from Hilton!
Stayed 2 nights in May 2025

10/10 Excellent

Max

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was in fairly good shape, nice pool and hot tub, on-site restaurant/bar. Only negative was the lack of a complimentary breakfast.
Stayed 1 night in May 2025

10/10 Excellent

Jacqueline

Stayed 1 night in May 2025

10/10 Excellent

Ciara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel & staff . Clean .
Stayed 1 night in Apr 2025

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great place.
Stayed 2 nights in May 2025

6/10 Okay

Sandrea

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
So the bedsheets didnt fit my king sized bed. They kept coming off at the corners. They gave us new ones to put on the beds ourselves, however those didn't fit either! The internet went down & they sent the maintenance man to fix it! He had no clue how to fix the internet....that wasnt shocking to know that! The woman at the front desk talked to me like I was stupid....what a joke!
Stayed 1 night in May 2025

8/10 Good

Sandrea

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
The hotel is clean & staff is friendly. The bed sheets don't fit the king sized bed. Its not emd all...will definitely be back again. Pool & hot tub are ok. Pool floor needs to he redone...but clean.
Stayed 1 night in May 2025

10/10 Excellent

Andrew, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable hotel a short drive from Syracuse airport. Comfortable beds. Friendly and helpful staff. Good breakfast.
Stayed 1 night in Apr 2025

2/10 Terrible

Bernard

Traveled with family
Was given an occupied room and opened the door found guests sleeping. Potentially a dangerous situation since I could have ended up shot or injured. Very dangerous situation indeed
Stayed 1 night in Apr 2025

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in an industrial park
Stayed 1 night in Apr 2025

8/10 Good

Bethzaida

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

6/10 Okay

Joseph

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Not enough seating outside to enjoy outside N we did not get any knock on door to replace coffee or toilet paper had to ask n takef from janitor cart
Stayed 2 nights in Apr 2025

10/10 Excellent

Kristen

Stayed 1 night in Apr 2025

10/10 Excellent

Sheena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked how it was close to the highway, Don’t go to ruby tuesdays nearby you will be disappointed. We also liked sitting on the benches at night by the pond on the hotel property. Pool and spa hours were 6am-10pm. The rooms and facilities were clean. Wish Expedia told us about no breakfast through a third party booking and the $50 refundable “incidental fee.” It was a short 15 minute ride to the JMA Dome. Overall we were happy with our stay and would definitely visit there again if we have to stay in the area again.
Stayed 2 nights in Apr 2025

2/10 Terrible

Heather

Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
The first room was very dirty and staff was very loud and rude
Stayed 1 night in Apr 2025