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Cicero Grand

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Cicero Grand

Desk, laptop workspace, blackout drapes, iron/ironing board
Indoor pool
Exterior
Lobby
Lobby

Reviews

7.8 out of 10

Good

Popular amenities

  • Pool
  • Pet friendly
  • Breakfast included
  • Housekeeping
  • Air conditioning
  • Parking included

Explore the area

Map
5875 Carmenica Drive, Cicero, NY, 13039
  • Oneida Lake
    8 min drive
  • Destiny USA
    11 min drive
  • New York State Fairgrounds
    20 min drive
  • Syracuse, NY (SYR-Hancock Intl.)
    10 min drive

Room options

View all photos for Deluxe Suite, 2 Queen Beds

Desk, laptop workspace, blackout drapes, iron/ironing board

Deluxe Suite, 2 Queen Beds

  • 550 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Suite

Desk, laptop workspace, blackout drapes, iron/ironing board

Deluxe Suite

  • 550 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Accessible, Non Smoking

Suite, Accessible, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, Accessible, Non Smoking

  • 396 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite

Suite | Desk, laptop workspace, blackout drapes, iron/ironing board

Suite

  • 462 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • 550 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • 550 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Suite

Desk, laptop workspace, blackout drapes, iron/ironing board

Deluxe Suite

  • 462 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Room

Holiday Inn Express Hotel & Suites Syracuse North - Cicero, an IHG Hotel

Pool
Breakfast included
Pet friendly
Parking included
4.5 out of 5, Wonderful, (972)
The price is $120
per night
$137 total
includes taxes & fees
Dec 11 - Dec 12
Holiday Inn Express Hotel & Suites Syracuse North - Cicero, an IHG Hotel

About this property

Cicero Grand

Cicero hotel with indoor pool
This smoke-free hotel features an indoor pool, a 24-hour fitness center, and a conference center. Free continental breakfast is provided, as well as free WiFi in public areas, free self parking, and a free manager's reception. Additionally, coffee/tea in a common area, a business center, and conference space are onsite.
Cicero Grand offers 65 air-conditioned accommodations with coffee/tea makers and complimentary weekday newspapers. Accommodations offer separate sitting areas and include sofa beds. LCD televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers.

This Cicero hotel provides complimentary wireless Internet access. Business-friendly amenities include desks; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and fans. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Cicero Grand features an indoor pool and a 24-hour fitness center. A computer station is located on site and wired and wireless Internet access is complimentary. Business-related amenities consist of a business center and 3 meeting rooms. Guests are offered a complimentary breakfast each morning and a complimentary manager's reception is offered on select days. Event facilities measuring 5000 square feet (465 square meters) include a conference center. This business-friendly hotel also offers a vending machine, gift shops/newsstands, and coffee/tea in a common area. Onsite self parking is complimentary.

Cicero Grand is a smoke-free property.

A complimentary continental breakfast is served each morning between 6:00 AM and 10:00 AM. A complimentary manager's reception is offered on select days.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas
  • Free manager's reception (select days)

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Wedding services

Business services

  • 3 meeting rooms
  • Business center
  • Computer station
  • Conference center (5,000 square feet of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Ballroom
  • Banquet hall
  • Built in 2009
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Sofa bed

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Fan
  • Free local calls
  • Free long-distance calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:30 AM
Early check-in subject to availability
Early check-in fee: USD 50
Late check-in subject to availability
Late check-in fee: USD 50 for check-in between 11:30 AM and 2:30 PM
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per stay
Service animals are welcome, and are exempt from fees
2 total (up to 50 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 25 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 50 (subject to availability)
  • Late check-in fee: USD 50 for check-in between 11:30 AM and 2:30 PM

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Comfort Suites Cicero Syracuse North
Comfort Suites Syracuse
Comfort Suites Syracuse Hotel
Comfort Suites Syracuse Hotel Cicero North
Comfort Suites Syracuse - Cicero Hotel Cicero
Comfort Suites Cicero Syracuse North Hotel
Comfort Suites Syracuse North Hotel
Comfort Suites Syracuse North
The Cicero Grand
Cicero Grand Hotel
Cicero Grand Cicero
Cicero Grand Hotel Cicero
Comfort Suites Cicero Syracuse North

Cicero Grand Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 406 out of 1030 reviews" "
Rating 8 - Good. 308 out of 1030 reviews" "
Rating 6 - Okay. 146 out of 1030 reviews" "
Rating 4 - Poor. 86 out of 1030 reviews" "
Rating 2 - Terrible. 84 out of 1030 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Kara

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed at this hotel in the past and it has changed ownership. Was extremely disappointed & will not be going back. The service is lacking. Staff does not go out of their way to be helpful. Having to ask for towels and be told they’re in the wash & asked to come back, no cups at breakfast time for coffee and tea…bathtub backing up when taking a shower and left with hair in the tub. When asked if someone could look at it, the response was, “well I’ll have to put in a work order”…we stayed two days and by the end of the second day, we couldn’t wait to leave. Very disappointed.
Stayed 2 nights in Aug 2024

6/10 Okay

Chad

Liked: Cleanliness
The hotel was out of the way and our room was available right at 3:00. The breakfast was terrible-no good options to choose from and the employee working the breakfast area was also checking people out and calling Ubers for people.
Stayed 1 night in Aug 2024

4/10 Poor

Dominic

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2024

4/10 Poor

Jessi

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2024

2/10 Terrible

Elaine

Traveled with group
Nobody at desk for check in. Had to wait 10 minutes. At 1 am someone had a key and tried to get in our room. We were lucky we had the security lock on.
Stayed 1 night in Aug 2024

6/10 Okay

Glenn J., Sebastian

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
Do not stay here. Full service price for low budget services. No room cleaning unless you ask for it. Want clean towels go to front desk and you can get them if someone not outside smoking. No maintenance staff to fix.change out non working TV. NOISY. Pepsi bottling plant to the north. Camping World to the south. Not a standard Comfort Suites/
Stayed 3 nights in Aug 2024

6/10 Okay

Victor

Traveled with partner
The couch was dirty and stained...bed comforter was stained...Breakfast was very minimal.
Stayed 2 nights in Jul 2024

2/10 Terrible

Rebecca

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

6/10 Okay

Stacey

Liked: Cleanliness
Stayed 3 nights in Jul 2024

6/10 Okay

Tatyana

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There were a bunch of hair pins and clips as well a few pieces of hair bands all over the floor. Looks like no one ever have touched the floor after previous stay?
Stayed 1 night in Jul 2024

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was extra large with a small sitting area with a couch. Room was very clean. Breakfast was wonderful! I highly recommend staying here.
Stayed 1 night in Jul 2024

10/10 Excellent

Gunaratnam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

8/10 Good

Thor

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

6/10 Okay

Tania

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Jun 2024

10/10 Excellent

Mona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is beautifully maintained, the receptionist was extremely kind and professional I would seriously recommend this hotel to anyone
Stayed 1 night in Jun 2024

4/10 Poor

Meagan

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not great.
The bed linens had stains all over them. The beds were terribly u comfortable. The pullout couch was disgusting and had stains all over it. Couldn't use. The breakfast didn't look or taste like it was for for human consumption. Didn't swim but the pool room was super overheated and terribly over chlordinated.... The reviews are true.... This property leaves a lot to be desired.
Stayed 1 night in Jun 2024

10/10 Excellent

Daniel

Traveled with partner
We needed a place to stop and this was conveniently located right off the highway. Front desk was quick and efficient. Perfect for what we needed.
Stayed 1 night in Jun 2024

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a nice two night stay to get a break from the heat. I got a suit room which was excellent and clean and bed was very comfortable. Never made it to the breakfast. Get there early as they start shutting down early. The manager was super nice and so was the front desk guy!
Stayed 2 nights in Jun 2024

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We very much enjoyed our stay here. We were here for family, and we want to make a shout out to the wonderful front desk, clerk who checked us in and fixed our air conditioning and was just all around a really, really great person. I don’t know her name, but she had more than several tattoos.
Stayed 1 night in Jun 2024

2/10 Terrible

ELIZABETH, Star Lake

Stayed 1 night in Jun 2024

6/10 Okay

carmen

Business traveler, Traveled with family
Breakfast was poor, had to ask for toilet paper, and towels. WiFi was very poor
Stayed 7 nights in Jun 2024

10/10 Excellent

kevin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

6/10 Okay

rick

Traveled with partner
Liked: Amenities
Disliked: Property conditions & facilities
We were locked out of the pool area.Help eventually got the key. Pool was very dirty on the bottom. Also pool was VERY COLD. We could only stay in a very short time because it was so cold
Stayed 1 night in Jun 2024

2/10 Terrible

Jill

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was run down, wallpaper peeling, no working outlets, shower curtain was falling off, deadbolt on door broken, dark and the 2 interactions with 2 different staff members both were rude and one of them even said “I just work here”. If I could give negative stars I would. Checked out early and went to another hotel.
Stayed 4 nights in May 2024

10/10 Excellent

Marie

Liked: Cleanliness, amenities, property conditions & facilities
Good hotel, breakfast was just ok but room was very comfortable
Stayed 1 night in May 2024