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Candlewood Suites - Syracuse Airport by IHG

2.5 star property

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Photo gallery for Candlewood Suites - Syracuse Airport by IHG

Exterior
Studio Suite, 2 Double Beds | 1 bedroom, in-room safe, desk, laptop workspace
Room amenity
Exterior
Point of interest

Reviews

6.4 out of 10

Popular amenities

  • Kitchen
  • Free airport shuttle
  • Pet friendly
  • Gym
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
5414 South Bay Road Town of Salina, North Syracuse, NY, 13212
  • NBT Bank Stadium
    ‪5 min drive‬
  • Destiny USA
    ‪5 min drive‬
  • New York State Fairgrounds
    ‪11 min drive‬
  • Syracuse, NY (SYR-Hancock Intl.)
    ‪3 min drive‬

Room options

View all photos for Suite, 1 Bedroom, Accessible (1 Queen, Mobil Tub)

1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Accessible (1 Queen, Mobil Tub)

  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom (1 Queen Bed)

Suite, 1 Bedroom (1 Queen Bed) | 1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 Bedroom (1 Queen Bed)

  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite, 2 Double Beds

1 bedroom, in-room safe, desk, laptop workspace

Studio Suite, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Studio Suite, 1 Queen Bed

1 bedroom, in-room safe, desk, laptop workspace

Studio Suite, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite

1 bedroom, in-room safe, desk, laptop workspace

Studio Suite

  • Sleeps 2
  • 1 Queen Bed

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About this property

Candlewood Suites - Syracuse Airport by IHG

North Syracuse hotel with in-room kitchenettes
This hotel features a 24-hour fitness center, a snack bar/deli, and a 24-hour business center. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Additionally, coffee/tea in a common area, a business center, and laundry facilities are onsite. Weekly housekeeping is available.
Candlewood Suites - Syracuse Airport by IHG offers 115 air-conditioned accommodations with washers/dryers and DVD players. 32-inch LCD televisions come with cable channels. Kitchenettes offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and coffee/tea makers. Housekeeping is offered weekly and in-room massages can be requested. Housekeeping is provided on a limited basis.

Recreational amenities at the hotel include a 24-hour fitness center.

Guests under 21 years old are not allowed in the fitness facility.

The hotel offers a snack bar/deli. A computer station is located on site and wireless Internet access is complimentary. This hotel offers access to a 24-hour business center. A roundtrip airport shuttle is complimentary to guests (available on request). This business-friendly hotel also offers a 24-hour fitness center, a library, and barbecue grills. Onsite uncovered self parking is complimentary.

Candlewood Suites - Syracuse Airport by IHG has designated areas for smoking.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free roundtrip airport shuttle from 4:00 AM to midnight at scheduled times and on request
  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Library
  • Ski storage
  • TV in common areas

Family friendly

  • DVD player
  • In-room crib
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • In-room washer/dryer
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (weekly)

Business services

  • 24-hour business center
  • Computer station

Outdoors

  • Barbecue grill
  • Picnic area

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Built in 2004
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels
  • DVD player

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Kitchenette
  • Microwave
  • Paper towels
  • Restaurant dining guides
  • Stovetop

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Washer/dryer

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
2 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Guests under 21 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Candlewood Suites Hotel Syracuse Airport
Candlewood Suites Syracuse Airport
Candlewood Syracuse Airport
Candlewood Suites Syracuse Airport Aparthotel
Candlewood Suites Syracuse

Candlewood Suites - Syracuse Airport by IHG Reviews

Reviews

6.4
Rating 10 - Excellent. 268 out of 1000 reviews
Rating 8 - Good. 219 out of 1000 reviews
Rating 6 - Okay. 133 out of 1000 reviews
Rating 4 - Poor. 151 out of 1000 reviews
Rating 2 - Terrible. 229 out of 1000 reviews

6.6/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

4/10 Poor

Chris

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was very friendly and were very helpfull. We checked in and the first thing we noticed was people smoking outside the main entrance. cigerate butts all over the ground. Rooms were not very well lit and had marks on the walls. Not enought water presure in the shower. Close to the airport however no transportation was available by the hotel. Price was about the only thing OK this property
Stayed 1 night in Mar 2025

2/10 Terrible

Gary

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was a dump. The bathroom faucet leaked. The bathroom sink was cracked. The water was rusty colored. The lobby was filthy. There were crusty patches on the carpet in the room. And, best of all, there were what appeared to be toe nails on the bathroom counter top. It was horrible.
Stayed 1 night in Mar 2025

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Leroy

Stayed 3 nights in Feb 2025

6/10 Okay

Deborah

Disliked: Property conditions & facilities, room comfort

Will not be a choice again.

I will start with I am in the industry so I am a little fussier than most Had a kitchens, but no pots & pans or utensils, only 1 coffee cup but a coffee pot. Peeling paint by bathroom, ledge around shower dusty, tv selection terrible, cupboard door falling off, moved a chair and found pretzels. The outside area was nasty cigarette butts all over bc there was no ashtray offered. Extended my stay and when I called down to keep room I was in I was told”I will have to call you back”, I never got call back I called them.
Stayed 1 night in Mar 2025

8/10 Good

Rickey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Joseph

Liked: Staff & service, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Chris

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Snow wasn't cleared at entrance and parking area. Difficult walking.
Stayed 1 night in Feb 2025

10/10 Excellent

Leroy

Stayed 2 nights in Feb 2025

4/10 Poor

Peggy

Disliked: Amenities, property conditions & facilities
Very dated, room was loud with the heater and refrigerator. Every time I turned over in bed, the motion sensor on the light in the kitchen went off. All.night.long. I was staying there for an early morning flight at the airport. Finally I just got up and went to the airport.
Stayed 1 night in Feb 2025

10/10 Excellent

SVEN, JAMAICA

Stayed 1 night in Feb 2025

10/10 Excellent

Marjorie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable especially the kitchen area
Stayed 1 night in Feb 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room itself was spacious. However they could use a few updates in the room.
Stayed 3 nights in Feb 2025

6/10 Okay

Michael

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Richard

Traveled with partner
Good
Stayed 1 night in Feb 2025

10/10 Excellent

Leroy

Stayed 7 nights in Jan 2025

8/10 Good

Janet

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2025

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

6/10 Okay

Kelly

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2025

2/10 Terrible

John

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Never stayed wouldn’t let us check in asking for refund there system was down
Stayed 1 night in Feb 2025

10/10 Excellent

THomas, Kingston

Business traveler
Liked: Staff & service
Nothing
Stayed 1 night in Feb 2025

4/10 Poor

Katy

Business traveler
Liked: Cleanliness, room comfort
Disliked: Staff & service

It’s turning around

The room was great! New bed, comfy sheets huge bathroom! The room was on huge discount compared to the neighbor hotels, so I read the reviews. It seems like the previous management let it go. But new management is “trying” to turn it around. Upgrades and paint and new details. But it takes time and I understand that. When I got there, the lobby was full of people checking out, at 9pm.. luggage all over and everyone watching TV like I walked in to someone living room unannounced. They checked out but didn’t actually leave the hotel. They were all still there at midnight when I went to bed. The key cards I got didn’t work the first 4 times. I stay at a lot of hotels so I have learned to go to the room first to make sure the keys work before you fill your arms with luggage. Thank goodness I did, it was a long 4 walks to try the cards. The desk guy only had a pile of used old cards he just kept trying them till one worked. Staff really was trying their best and friendly. Other than the lobby and keys it was a great stay, clean quiet and comfy. Even the lobby and keys are not a deal breaker for me with a 50.00 room.
Stayed 1 night in Jan 2025

8/10 Good

Jill

Liked: Cleanliness, staff & service
.
Stayed 1 night in Feb 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Price point is right and close to the airport.
Stayed 1 night in Jan 2025