2/10 Terrible
JACOBET
Traveled with family
Oct 14, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit of distance from airport, would rather then stay downtown. No amenities nearby so drove far to Walmart and mall.
Our delayed flight made us miss our first night. Front desk teller was VERY cold and unsympathetic. Would not barge and insisted we would not get refunded for the unused night.
The hallway carpet is NASTY and not vaccumed. The room had food crumbs in drawers and dining chairs. We sanitized and wiped down bedding and surfaces. No soap is available, we were lucky to have packed our own.
Breakfast was poor, none of the food that ran out within half hour was replenished. Weak coffee, no fruits. I was lucky to have brought my own sandwich. No microwave in the room so must go to the lobby to use the shared one.
We left for the day to return to an uncleaned room at night. The front desk repeatedly hung up on us when we called.So we had to request towels, shampoo and lotion. We were told soap isn't provided but the man at the front desk insisted that a large bottle is attached to bathtub but that's not the case. He was rude and impatient. We got through the night and woke up with low expectations for breakfast. Again, we brought our own food from the day before. The lone staff was overwhelmed and couldn't replenish food fast enough and kept mentioning that people were just too any. At some point, another staff has to leave to go find milk. Recall that no amenities are around the hotel.
My refund is still a pending case. NEVER AGAIN! Please save your money.
JACOBET
Stayed 3 nights in Oct 2024