4/10 Poor
Melinda
Traveled with partner
Oct 13, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Where to begin…. Initially, I booked this hotel through your website and it stated that I coukd pay at the property. All good and great. Check in was at 2pm or later. It’s 2:30p on the day of our check-in and I get a phone call asking for a different credit card as he tried to bill my card before we even got to the property let alone check in. That’s not what pay-at-the-property means. That’s fist. So I call back and give him my new card info as he told me that he’d give away our room if I didn’t. Again, not kosher. We finally get there and get up to the room, this is where it god bad. The window seat was very old and stained and didn’t look very sanitary. No elevator and we are on the second floor. The bed was a literally rock and felt like we were sleeping directly on the box spring. The pillows were a joke. They were so flat you couldn’t even tell they were there. Not microwave. No mini fridge… Not even a crappy coffee maker. The bathroom door didn’t close without serious effort. The toilet seat felt like you were on a roller coaster ride the way it slid INCHES back and forth. Had to hold onto the sink so I wouldn’t fall off. The neighbors either next to us were doing whatever they were doing in the bathroom and it sounded like a Niagara Falls every time the water was turned on. Over. And over. And over. The shower curtain was nice but not installed correctly so one side fell open so the whole world could see you and the cold air could come in. The vending machine prices.
Melinda
Stayed 2 nights in Oct 2024