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W Sydney

5.0 star property

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Photo gallery for W Sydney

Indoor pool, outdoor pool, open 6:00 AM to 5:00 PM, cabanas (surcharge)
4 bars/lounges, poolside bar
E Wow Suite, 1 Bedroom, Harbour View | Bar (on property) | 4 bars/lounges, poolside bar
Premium bedding, down comforters, pillowtop beds, minibar
Fabulous Room, 1 King Bed, City View | City view

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Spa
  • Free WiFi

Explore the area

Map
31 Wheat Road, Sydney, NSW, 2000
  • Circular Quay
    ‪4 min drive‬
  • Sydney Opera House
    ‪5 min drive‬
  • Sydney Harbour Bridge
    ‪6 min drive‬
  • Sydney, NSW (SYD-Kingsford Smith Intl.)
    ‪25 min drive‬

Room options

View all photos for Marvelous Suite, Suite, 1 Bedroom, Non Smoking

Marvelous Suite, Suite, 1 Bedroom, Non Smoking | Premium bedding, down comforters, pillowtop beds, minibar

Marvelous Suite, Suite, 1 Bedroom, Non Smoking

  • 743 sq ft
  • Harbor view
  • Sleeps 2
  • 1 King Bed

View all photos for Spectacular Room, 2 Double Beds, Non Smoking, Harbor View

Spectacular Room, 2 Double Beds, Non Smoking, Harbor View | Water view

Spectacular Room, 2 Double Beds, Non Smoking, Harbor View

  • 377 sq ft
  • Harbor view
  • Sleeps 4
  • 2 Double Beds

View all photos for Wow Suite, Suite, 1 Bedroom, Non Smoking, Harbor View

Wow Suite, Suite, 1 Bedroom, Non Smoking, Harbor View | Bar (on property) | 4 bars/lounges, poolside bar

Wow Suite, Suite, 1 Bedroom, Non Smoking, Harbor View

  • 1206 sq ft
  • Harbor view
  • Sleeps 2
  • 1 King Bed

View all photos for Wonderful Room, 1 King Bed, Non Smoking, City View

Wonderful Room, 1 King Bed, Non Smoking, City View | City view

Wonderful Room, 1 King Bed, Non Smoking, City View

  • 391.4 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Oasis 1 Bedroom Studio, 1 King Bed, City View

Premium bedding, down comforters, pillowtop beds, minibar

Oasis 1 Bedroom Studio, 1 King Bed, City View

  • 818.4 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Splendid 2 Bedroom Studio, 2 King Beds, City View

Premium bedding, down comforters, pillowtop beds, minibar

Splendid 2 Bedroom Studio, 2 King Beds, City View

  • 807 sq ft
  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Oasis 1 Bedroom Studio, 1 King Bed, Darling Harbour View

Oasis 1 Bedroom Studio, 1 King Bed, Darling Harbour View | Lounge | 4 bars/lounges, poolside bar

Oasis 1 Bedroom Studio, 1 King Bed, Darling Harbour View

  • 807 sq ft
  • Harbor view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Non Smoking

Premium bedding, down comforters, pillowtop beds, minibar

Studio, 1 King Bed, Non Smoking

  • 807 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 1 King Bed, Non Smoking

City view

Studio, 1 King Bed, Non Smoking

  • 700 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed, Non Smoking

Studio, 1 King Bed, Non Smoking | Premium bedding, down comforters, pillowtop beds, minibar

Studio, 1 King Bed, Non Smoking

  • 700 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Spectacular Room, Room, 1 King Bed, Non Smoking, Harbor View

Spectacular Room, Room, 1 King Bed, Non Smoking, Harbor View | Premium bedding, down comforters, pillowtop beds, minibar

Spectacular Room, Room, 1 King Bed, Non Smoking, Harbor View

  • 377 sq ft
  • Harbor view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 Double Bed, Non Smoking, Harbor View (Darling Harbour)

Studio, 1 Double Bed, Non Smoking, Harbor View (Darling Harbour) | Living area | LED TV

Studio, 1 Double Bed, Non Smoking, Harbor View (Darling Harbour)

  • 1808 sq ft
  • Harbor view
  • Sleeps 6
  • 1 Double Bed

View all photos for Splendid 1 Bedroom Studio, 1 King Bed, City View

Premium bedding, down comforters, pillowtop beds, minibar

Splendid 1 Bedroom Studio, 1 King Bed, City View

  • 474 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Fabulous Room, 1 King Bed, City View

Fabulous Room, 1 King Bed, City View | Premium bedding, down comforters, pillowtop beds, minibar

Fabulous Room, 1 King Bed, City View

  • 388 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for E Wow Suite, 1 Bedroom, Harbour View

E Wow Suite, 1 Bedroom, Harbour View | Living room | LED TV

E Wow Suite, 1 Bedroom, Harbour View

  • 2174 sq ft
  • Harbor view
  • Sleeps 2
  • 1 King Bed

View all photos for Fantastic Suite, Suite, 1 Bedroom, Non Smoking, City View

Fantastic Suite, Suite, 1 Bedroom, Non Smoking, City View | Premium bedding, down comforters, pillowtop beds, minibar

Fantastic Suite, Suite, 1 Bedroom, Non Smoking, City View

  • 549 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Wonderful Room, 2 Double Beds, City View

Premium bedding, down comforters, pillowtop beds, minibar

Wonderful Room, 2 Double Beds, City View

  • 388 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Splendid 1 Bedroom Studio, 1 King Bed, Darling Harbour View

4 bars/lounges, poolside bar

Splendid 1 Bedroom Studio, 1 King Bed, Darling Harbour View

  • 474 sq ft
  • Harbor view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 Double Bed, Non Smoking, Harbor View

Water view

Studio, 1 Double Bed, Non Smoking, Harbor View

  • 818 sq ft
  • Harbor view
  • Sleeps 4
  • 1 Double Bed

View all photos for Wonderful Room, 1 King, City View

Premium bedding, down comforters, pillowtop beds, minibar

Wonderful Room, 1 King, City View

  • Sleeps 2
  • 1 King Bed

View all photos for Oasis 2 Bedroom Studio, 1 King & 1 Queen, City View

Living area | LED TV

Oasis 2 Bedroom Studio, 1 King & 1 Queen, City View

  • Sleeps 3
  • 1 King Bed and 1 Queen Bed

View all photos for Fabulous Room, 1 King, City View

Premium bedding, down comforters, pillowtop beds, minibar

Fabulous Room, 1 King, City View

  • Sleeps 2
  • 1 King Bed

View all photos for Wonderful Room, 2 Double, City View

Premium bedding, down comforters, pillowtop beds, minibar

Wonderful Room, 2 Double, City View

  • Sleeps 4
  • 2 Double Beds

View all photos for Wow 1 Bedroom 1 King Suite, Darling Harbour View

Premium bedding, down comforters, pillowtop beds, minibar

Wow 1 Bedroom 1 King Suite, Darling Harbour View

  • Sleeps 2
  • 1 King Bed

View all photos for Spectacular Room, 2 Double, Darling Harbour View

Premium bedding, down comforters, pillowtop beds, minibar

Spectacular Room, 2 Double, Darling Harbour View

  • Sleeps 2
  • 2 Double Beds

View all photos for Oasis 1 Bedroom Studio, 1 King, Darling Harbour View

Interior

Oasis 1 Bedroom Studio, 1 King, Darling Harbour View

  • Sleeps 2
  • 1 King Bed

View all photos for Oasis 1 Bedroom Studio, 1 King, City View

Living area | LED TV

Oasis 1 Bedroom Studio, 1 King, City View

  • Sleeps 2
  • 1 King Bed

View all photos for Splendid 1 Bedroom Studio, 1 King, Darling Harbour View

Premium bedding, down comforters, pillowtop beds, minibar

Splendid 1 Bedroom Studio, 1 King, Darling Harbour View

  • Sleeps 2
  • 1 King Bed

View all photos for Splendid 1 Bedroom Studio, 1 King, City View

Private kitchen | Espresso maker, coffee/tea maker, electric kettle, dining tables

Splendid 1 Bedroom Studio, 1 King, City View

  • Sleeps 2
  • 1 King Bed

View all photos for Oasis 2 Bedroom Studio, 2 King, Darling Harbour View

Premium bedding, down comforters, pillowtop beds, minibar

Oasis 2 Bedroom Studio, 2 King, Darling Harbour View

  • Sleeps 4
  • 2 King Beds

View all photos for Fantastic 1 Bedroom 1 King Suite,  City View

Premium bedding, down comforters, pillowtop beds, minibar

Fantastic 1 Bedroom 1 King Suite,  City View

  • Sleeps 2
  • 1 King Bed

View all photos for Splendid 2 Bedroom Studio, 2 King, City View

Private kitchen | Espresso maker, coffee/tea maker, electric kettle, dining tables

Splendid 2 Bedroom Studio, 2 King, City View

  • Sleeps 4
  • 2 King Beds

View all photos for Oasis 2 Bedroom Studio, 2 King, City View

Premium bedding, down comforters, pillowtop beds, minibar

Oasis 2 Bedroom Studio, 2 King, City View

  • Sleeps 4
  • 2 King Beds

View all photos for Extreme Wow 1 Bedroom 1 King Suite, Darling Harbour View

Interior

Extreme Wow 1 Bedroom 1 King Suite, Darling Harbour View

  • Sleeps 2
  • 1 King Bed

View all photos for Mega 3 Bedroom Studio, 3 King, Darling Harbour View

Interior

Mega 3 Bedroom Studio, 3 King, Darling Harbour View

  • Sleeps 6
  • 3 King Beds

View all photos for Marvelous 1 Bedroom 1 King Suite, Darling Harbour View

Premium bedding, down comforters, pillowtop beds, minibar

Marvelous 1 Bedroom 1 King Suite, Darling Harbour View

  • Sleeps 2
  • 1 King Bed

View all photos for Splendid 2 Bedroom Studio, 2 King, Darling Harbour View

Premium bedding, down comforters, pillowtop beds, minibar

Splendid 2 Bedroom Studio, 2 King, Darling Harbour View

  • Sleeps 4
  • 2 King Beds

View all photos for Spectacular Room, 1 King, Darling Harbour View

Premium bedding, down comforters, pillowtop beds, minibar

Spectacular Room, 1 King, Darling Harbour View

  • Sleeps 2
  • 1 King Bed

Similar properties

Property amenity

Four Seasons Hotel Sydney

  • Pool
  • Hot Tub
  • Spa
  • Pet friendly
4.8 out of 5, Exceptional, (1724)
The price is $336
per night
$370 total
includes taxes & fees
May 3 - May 4
Four Seasons Hotel Sydney

About this property

W Sydney

5-star hotel in Sydney Central Business District
This smoke-free hotel features 3 restaurants, a full-service spa, and an indoor pool. WiFi in public areas is free. Additionally, an outdoor pool, 4 bars/lounges, and a 24-hour fitness center are onsite. Housekeeping is available on request.
W Sydney offers 588 air-conditioned accommodations with minibars and espresso makers. These individually furnished accommodations have separate sitting areas and include dining tables. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. LED televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

This Sydney hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 50+ Mbps. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and complimentary bottled water. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool and an outdoor pool are on site. Other recreational amenities include a 24-hour fitness center.
The onsite spa has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body scrubs. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

In addition to a full-service spa, W Sydney features an indoor pool and an outdoor pool. Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at one of the 2 coffee shops/cafes. Guests can unwind with a drink at one of the hotel's bars, which include 4 bars/lounges and a poolside bar. Public areas are equipped with complimentary wireless Internet access.

Event facilities measuring 14079 square feet (1308 square meters) include conference space. This luxury hotel also offers a 24-hour fitness center, multilingual staff, and tour/ticket assistance. Limited onsite parking is available on a first-come, first-served basis (surcharge).

W Sydney is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Level 3 Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.
Rooftop Restaurant - This poolside restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required. Open daily.
Living Room - This restaurant serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required. Open daily.
24-hour room service is available.

Languages

Arabic, Chinese (Cantonese), Chinese (Mandarin), Dutch, English, French, German, Indonesian, Japanese, Korean, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Covered valet parking on site (AUD 100 per day)
  • Limited onsite parking (max 1 space per unit)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: AUD 55 for adults and AUD 28 for children
  • 2 coffee shops/cafes
  • 3 restaurants
  • 4 bars/lounges
  • A poolside bar

Restaurants on site

  • Level 3 Restaurant
  • Living Room
  • Rooftop Restaurant

Things to do

  • 24-hour gym
  • Full-service spa
  • Indoor pool
  • Outdoor pool

Family friendly

  • Dining table
  • In-room crib
  • Indoor pool
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 14,079 square feet of conference space
  • 8 meeting rooms

Outdoors

  • Pool cabanas (surcharge)
  • Pool loungers

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Elevator
  • Grab bar near toilet
  • Hardwood flooring in public areas
  • High-pile carpet in room
  • Pool hoist on site
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Tile flooring in room
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (39 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 30 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2023
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Children's robes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • LED TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The property charges 1.95 percent for credit card payments
Front desk staff will greet guests on arrival at the property
This property's valet parking has a maximum vehicle height limit of 5.6 feet (1.7 meters).

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately AUD 55 for adults and AUD 28 for children
  • Covered valet parking fee: AUD 100 per day
  • Credit card charges are subject to a surcharge of 1.95 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Children under 18 years old are not allowed in the outdoor Swimming Pool WET Deck on Sundays.

We should mention

Pool access available from 6:00 AM to 5:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

W Sydney Hotel
W Sydney Sydney
W Sydney Hotel Sydney

W Sydney Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 325 out of 493 reviews
Rating 8 - Good. 84 out of 493 reviews
Rating 6 - Okay. 47 out of 493 reviews
Rating 4 - Poor. 17 out of 493 reviews
Rating 2 - Terrible. 20 out of 493 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

ELEANOR

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

John, Baulkham Hills

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel, great service and fantastic location. Will come again
Stayed 1 night in Jan 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
The view and proximity
Stayed 1 night in Jan 2025

10/10 Excellent

Quang-Thanh

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service we received from checkin to checkout was phenomenal. Would definitely come back.
Stayed 1 night in Jan 2025

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here are lovely. I really liked the location. The fireworks on Saturday night were amazing to view from your room.
Stayed 2 nights in Jan 2025

10/10 Excellent

Jenn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome BTWN Restaurant beautiful food and pleasant and engaging staff. Definitely order House Chips with Black Garlic Mayonnaise - beyond amazing!
Stayed 1 night in Jan 2025

10/10 Excellent

Kari

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, attentive staff will to accommodate your needs. All the feels of a 5 start property Had an issue with the cleaning staff on one day but the management team was quick to respond and offer a solution. Overall, great stay.
Stayed 5 nights in Dec 2024

2/10 Terrible

Shum

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick questions for hotel design team and management: 1. Is the general vibe of the hotel supposed to be 'dark, small & cluttered'? Because that's exactly how I would describe the lobby & the room we booked (Oasis 2 bedroom suite). 2. After taking the lift up to our floor, the numbers displayed on the wall (that show the general direction rooms are located) didn't include the room number we were allocated... pretty important detail to have missed don't you think?? (even the cleaning staff we asked were just as confused as we were). 3. The 2 bedroom suite is designed in such a way that you can't hear anyone knocking on the door. So why on earth are there no doorbells?? (other hotels have them for this very reason!) 4. And on WHAT UNIVERSE is it a good idea to have shower tap handles that turn in the opposite direction from each other??? Is that even a 'thing' now??? For who???? 5. Again, we had to ask staff how to use the 'high-tech' stove in our room and again, they had no idea (they had to call the maintenance guy). Is it too much effort to have simple instructions printed out & mounted somewhere? 6. Are your staff actually trained to provide top-tier customer service? They appeared confused when we asked them simple questions and I witnessed some staff being selective in who they were offering certain services to.. (ie, complimentary drink vouchers) 7. And FINALLY... why would you debit the previous guests room bill to my bank card, a full 7 days AFTER I checked out!!! Like
Stayed 1 night in Dec 2024

6/10 Okay

Rod

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views!
Stayed 1 night in Oct 2024

10/10 Excellent

Alexandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel with brilliant staff!

Our stay started with a bang, as we checked in on a Saturday we had front row seats to all Darling Harbour fireworks from our harbour facing room. It was a spectacular welcome to Sydney! The rooms are beautiful, the breakfasts are delicious and location is amazing! The staff are extremely helpful, our son was not well during our stay and the staff were so kind when we needed a doctor and to book additional rooms to give us more space. The location is brilliant as there is so much happening around the harbour and it’s so easy to get into Sydney’s CBD. Including the Darling Quarter, which I highly recommend to any families visiting the area! Our room was gorgeous and clean, I loved the bar and the additional shark cuddling toys we had. We spent a couple of afternoons in the hotel pools as well. Enjoying the view, along with poolside food and drinks. The gym is also very clean! Highly recommend this hotel and we would definitely stay here again.
Stayed 1 night in Dec 2024

10/10 Excellent

Zainab

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Ashleigh

Liked: Cleanliness, staff & service, property conditions & facilities
Have stayed in many many hotels over the years but have never experienced the professionalism or service like that of the staff at the W. Our stay was exceptional. We were upgraded to a family apartment from our booked double room upon arrival. Truly a stay we will never forget. The pools were phenomenal. Highly recommend!
Stayed 2 nights in Jan 2025

10/10 Excellent

ABTAR, Toronto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Considering busy New Year’s Eve the staff did amazing job
Stayed 2 nights in Dec 2024

10/10 Excellent

Minju

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Maddison

Stayed 2 nights in Dec 2024

8/10 Good

Bitten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Allison

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, pools were fantastic. Staff were very accomodating. Food delivered by room service was cold and insufficient butter supplied for toast but otherwise the stay was lovely. I’d recommend this as a family hotel and not so much a great place for a romantic weekend so keep this in mind when planning.
Stayed 1 night in Jan 2025

8/10 Good

Thomas

Stayed 1 night in Jan 2025

4/10 Poor

Georgia

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
It was a beautiful hotel, however extremely poor service. Our luggage never turned up to the room despite a phone call to reception 30 minutes after we checked in so we had to go and collect this ourselves.. We ordered ice to the room, and it never came.. And thirdly we asked for fresh towels while the cleaner was in our hallway and they didn’t replace these until late afternoon. I expected better for the level of price I paid to stay here
Stayed 2 nights in Jan 2025

6/10 Okay

Sherry, NCD

Stayed 6 nights in Dec 2024

10/10 Excellent

Caelum

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it, will come again
Stayed 1 night in Jan 2025

10/10 Excellent

Lydie

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay, customer service was outstanding. Very friendly staff, We had a wonderful stay.
Stayed 3 nights in Jan 2025

10/10 Excellent

Sabina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel by far more than 4 seasons in Sydney. Stayed at both. This hotel is brand new (1y old ). Amazing view. Super cool design. Great food. Super fantastic area to stay near for walking and dining. The only complain we have is form pillows and lights from electric devices was hard to make room pitch dark. But we would stay here again for sure !
Stayed 1 night in Jan 2025