8/10 Good
Jenny
Business traveler
Aug 28, 2024
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love the Hotel views and I paid a lot of money to stay in the lounge access venue and I was on the 15th floor. I think a couple of incidences when I am paying for a Club lounge room. They wanted to charge me for the two bottles of water in my room Which I found Very disgusting to be honest when I’m paying this much money to them it said that members get it free but apparently that’s if you’re elite that was not explained very well. I suppose that’s the thing that annoyed me the most I paid it was okay but I’m sure the hotel is better and there are much nicer ones these days to go to so we have choice .
Also, I have to comment that Wine was absolutely low class The same thing I’m trying to say is that we pay a premium to be in a club lounge and yet you provide wine that is substandard not quality obviously if you don’t drink it not gonna use it so you say money but when a single person comes and is paying for a double room to use that lounge one person like me doesn’t find that funny that we have to pay Low class Wine anyway that’s all I can say whether I stay here again is To improve some of their standards
Jenny
Stayed 3 nights in Aug 2024