Probably one of the better hotels in the Dead Sea region but unfortunately it fell flat for us after check-in. Check-in was excellent - we felt pampered and important, then after that it just went downhill mostly. The worst was the pool service, or lack there-of. After a long flight into Amman, then drive to the hotel, we were starving. Absolutely no wait staff anywhere. We flagged the lifeguard who barely spoke or understood English, who finally gave a menu. But again, no waiter to take our order. When the waiter came, we ordered the chicken quesadillas. After a very long time the food came out and it was very juicy and dripping everywhere, but no plates, no napkins provided. We informed lifeguard who again smiled, not understanding, and when a waiter took ages again to show up, he disappeared for at least 20 minutes! We ate half the dish, food dripping down our arms, and used the pool towels as napkins. It was awful. Please fix this.
On the other hand, the gentleman at the dead sea assisting with the mud and towels was excellent! Attentive, kind, helpful and knew enough english. Just the best! I think his name was Mohammed.
Belly dancer was amazing entertainment and so sweet with my daughter. That was a very pleasant experience.
Room was large but odd style.
Breakfast was like a zoo- people and kids screaming everywhere, lots of food options but nothing memorable or delicious.
This hotel does not live up to the Kempinski name, sadly - hope they can improve.