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The Dragon Hotel

4.0 star property

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Photo gallery for The Dragon Hotel

2 restaurants, breakfast, lunch, dinner served; Regional cuisine
Standard Double Room, 1 Double Bed, Accessible | 1 bedroom, desk, laptop workspace, blackout drapes
Bar (on property)
Reception
Front of property - evening/night

Popular amenities

  • Parking available
  • Room service
  • Bar
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
The Kingsway, Swansea, Wales, SA1 5LS
  • National Waterfront Museum
    ‪9 min walk‬
  • Swansea Marina
    ‪11 min walk‬
  • Swansea Beach
    ‪3 min drive‬
  • Cardiff (CWL-Cardiff Intl.)
    ‪61 min drive‬

Room options

View all photos for Standard Double Room, Accessible

Standard Double Room, Accessible | Bathroom | Hair dryer, towels, soap, shampoo

Standard Double Room, Accessible

  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, 1 Double Bed

Double Room, 1 Double Bed | 1 bedroom, desk, laptop workspace, blackout drapes

Double Room, 1 Double Bed

7.8 out of 10
Good
(18 reviews)
  • 14 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room, 2 Twin Beds

1 bedroom, desk, laptop workspace, blackout drapes

Standard Twin Room, 2 Twin Beds

8.0 out of 10
Very good
(9 reviews)
  • 161 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Suite, 1 King Bed

Standard Suite, 1 King Bed | 1 bedroom, desk, laptop workspace, blackout drapes

Standard Suite, 1 King Bed

8.6 out of 10
Excellent
(4 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 1 Double Bed

1 bedroom, desk, laptop workspace, blackout drapes

Standard Double Room, 1 Double Bed

7.4 out of 10
Good
(24 reviews)
  • 161 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 1 King Bed

Family Room, 1 King Bed | 1 bedroom, desk, laptop workspace, blackout drapes

Family Room, 1 King Bed

8.0 out of 10
Very good
(7 reviews)
  • 215 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Triple Room, 3 Twin Beds

1 bedroom, desk, laptop workspace, blackout drapes

Standard Triple Room, 3 Twin Beds

  • 161 sq ft
  • Sleeps 3
  • 3 Twin Beds

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About this property

The Dragon Hotel

4-star hotel in Castle
This smoke-free hotel features 2 restaurants, a bar/lounge, and a snack bar/deli. WiFi in public areas is free. Other amenities include a conference center, a coffee shop/cafe, and self parking.
The Dragon Hotel offers 106 accommodations with coffee/tea makers and hair dryers. 30-inch flat-screen televisions come with satellite channels.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. This 4-star property offers access to a business center and 5 meeting rooms.

Public areas are equipped with complimentary wireless Internet access. This business-friendly hotel also offers concierge services, dry cleaning/laundry services, and 24-hour room service. Limited onsite parking is available on a first-come, first-served basis (surcharge).

The Dragon Hotel is a smoke-free property.

To-go breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:30 AM and 10:30 AM.
THE DRAGON BRASSERIE - This brasserie specializes in Regional cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.
Piano Bar & Restauarnt - This restaurant specializes in British cuisine and serves breakfast and lunch. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
24-hour room service is available.

Languages

English, Welsh

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free offsite parking
  • Street parking available
  • Self parking on site (GBP 10 per night)
  • Limited onsite parking

Food and drink

  • On-the-go breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 13.95 for adults and GBP 6.95 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Piano Bar & Restauarnt
  • THE DRAGON BRASSERIE

Things to do

  • TV in common areas

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 5 meeting rooms
  • Business center
  • Conference center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Low-height counter and sink
  • No elevator
  • Wheelchair accessibility

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 30-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Tuesday, Wednesday, Thursday, Friday, and Saturday:
  • Children's pool
  • Fitness facility
  • Full-service spa
  • Health club
  • Indoor pool
  • Sauna
  • Hot tub

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 20.00 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for to-go breakfast: approximately GBP 13.95 for adults and GBP 6.95 for children
  • Self parking fee: GBP 10.00 per night
  • Pet fee: GBP 20.00 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Dragon Hotel
Dragon Hotel Swansea
Dragon Swansea
Hotel Dragon
The Dragon Hotel Swansea, Wales
The Dragon Hotel Hotel
The Dragon Hotel Swansea
The Dragon Hotel Hotel Swansea

The Dragon Hotel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 290 out of 1011 reviews
Rating 8 - Good. 268 out of 1011 reviews
Rating 6 - Okay. 196 out of 1011 reviews
Rating 4 - Poor. 132 out of 1011 reviews
Rating 2 - Terrible. 125 out of 1011 reviews

7.0/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

6.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Matthew

Traveled with group
Liked: Staff & service, room comfort
Hotel was ideal for our stay! Parking and breakfast reasonably priced. Staff on arrival, breakfast and departure were very friendly and helpful.
Stayed 1 night in Apr 2025

4/10 Poor

Paul

Disliked: Cleanliness, property conditions & facilities, room comfort

Disappointed

I messaged the hotel requesting an earlier check-in, they replied through this app stating an additional charge of £30 but I didn’t get this until I arrived. I asked at reception 1pm, was told in no uncertain terms and abruptly that it would be 3pm when I could check-in. This from the (I assume the duty manager), who spoke to me at breakfast the following morning, re my concerns re the cleanliness and the extremely dated furnishings, he shared with me that the hotel was being refurbished soon. I shared photographs via email and in person at reception around 6pm (pics to follow). The plus points were that reception staff seemed to be sympathetic, the breakfast was good and the bed linen was clean. The said manager, when speaking seemed an ok guy, even though his total lack of effort in even attempting to get me into my room sooner than 3pm had already disappointed, not even an attempt at trying, and after a 4 hour drive would have been nice. This hotel is listed as *4 honestly it’s a *2 at best.
Dust accumulated in the corner of the bedside cabinet.
Sofa, very tired and lacking in room preparation.
Shabby
Stained carpet and tissue on the carpet.
Stayed 1 night in Apr 2025

10/10 Excellent

Diana

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

stuart

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Stayed here a few times now and it's always been a pleasant stay. Comfortable room and very clean bathroom. The hotel is right in the town centre so is close to everything. The staff are also very friendly and helpful, there is also a very good breakfast.
Stayed 1 night in Apr 2025

8/10 Good

Jacqueline

Stayed 3 nights in Apr 2025

10/10 Excellent

Clare

Business traveler
Liked: Property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Dewi

Stayed 1 night in Apr 2025

2/10 Terrible

Rachael

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Thw room was dusty and run down stained carpets. There was no swimming pool and gym available as advertised online tkis is whyvi choose this hotel.
Stayed 4 nights in Apr 2025

10/10 Excellent

Cerijay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking should be free of charge for the guests staying . The outside doesnt do the inside justice the inside is beautiful so lovely and clean . Very helpful and friendly staff on arrival,during and leaving. Definitely will be staying again very soon.
Stayed 1 night in Apr 2025

8/10 Good

Dilys

Traveled with family
Liked: Staff & service, amenities
Beds clean and comfortable, bathroom facilities clean, main light not working in room, carpets ruffled and holes ,chair in room arms filthy , communal areas lovely and clean , staff very polite and helpful 🙂 the young lad that was serving us in the bar who was from Hungary, can't remember his name but gave us excellent service , nothing was too much for him , always polite and very helpful 10/10 😊
Stayed 1 night in Apr 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay hotel is a bit dated in parts but the room was clean and the staff pleasant and helpful
Stayed 1 night in Apr 2025

10/10 Excellent

Ralph

Traveled with group
Stayed 1 night in Apr 2025

10/10 Excellent

Scott

Stayed 1 night in Apr 2025

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing staff

My stay with the dragon hotel is one of the best experiences I’ve had staying in a hotel.. The staff where absolute high class in there level of professionalism and very friendly also didn’t make you feel uneasy or unwanted there.. I would highly recommend this place to anyone staying in the vicinity and I will definitely be staying here again 10/10
Stayed 1 night in Apr 2025

10/10 Excellent

MaryJane Eckett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful comfortable double bed, good night sleep. Nice view and nice to have option of bath and showers
Stayed 1 night in Apr 2025

8/10 Good

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 2 nights in Apr 2025

6/10 Okay

DAVID

Liked: Staff & service
Disliked: Property conditions & facilities

Great location, rough round the edges.

Hotel is located perfectly in the middle of Swansea with everything you’d need around you. Unfortunately the property is definitely showing its age. We had wrinkled carpets and a broken sofa in our room. Luckily it was just a base overnight while we did other things, but for a longer stay I wouldn’t have been happy about it. The hotel is really just showing its age and is ready for a refit.
Stayed 1 night in Apr 2025

4/10 Poor

Cadan

Stayed 2 nights in Apr 2025

2/10 Terrible

David

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Room was shoddy and no hot water available. Heating system was inadequate and the manager kindly moved us to a superior room. The hotel reimbursed us for one nights booking.
Stayed 2 nights in Mar 2025

6/10 Okay

Michael

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

Phillip

Liked: Cleanliness, room comfort
Stayed 2 nights in Mar 2025

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Sadly not maintained

Despite thanking customers for comments, its evident that this hotel does little to address it warn, dated condition. Old stained carpets, damp smell, shower hot water that does not work, toilet that does not flush normally (needs pumping), non working air fans, generally warn surfaces and non-extent pool, combined with £10 parking charge for customers. Otherwise its a good location, which desperately needs some money spent on it. Clean bed linnen.
Stayed 1 night in Mar 2025

10/10 Excellent

Jeff

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff at this Hotel, all very friendly and helpful. Will stay again.
Stayed 1 night in Mar 2025

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Darran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025