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Wyndham Garden Suzhou

4.5 star property

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Photo gallery for Wyndham Garden Suzhou

Exterior
Lobby
Birthday party area
Lobby
Down comforters, minibar, in-room safe, desk

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Housekeeping
  • Parking included
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
818 East Ganjiang Road, Jiangsu Province, Suzhou, Jiangsu, 215005
  • Guanqian Street
    ‪1 min walk‬
  • Metro Shopping Mall
    ‪9 min walk‬
  • Pingjiang Road
    ‪15 min walk‬
  • Wuxi (WUX-Shuofang)
    ‪44 min drive‬

Room options

View all photos for Family Room, 2 Twin Beds, Non Smoking (Superior)

Down comforters, minibar, in-room safe, desk

Family Room, 2 Twin Beds, Non Smoking (Superior)

  • Sleeps 2
  • 2 Twin Beds

View all photos for Premier Room, 1 King Bed, Non Smoking

Premier Room, 1 King Bed, Non Smoking | Down comforters, minibar, in-room safe, desk

Premier Room, 1 King Bed, Non Smoking

  • 377 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Down comforters, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking

  • 344 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Smoking

Down comforters, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Smoking

  • 344 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds, Smoking

Down comforters, minibar, in-room safe, desk

Deluxe Room, 2 Twin Beds, Smoking

  • 323 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Family Suite, Multiple Beds, Smoking

Family Suite, Multiple Beds, Smoking | Down comforters, minibar, in-room safe, desk

Family Suite, Multiple Beds, Smoking

  • 732 sq ft
  • Sleeps 4
  • 2 King Beds

View all photos for Executive Suite, 1 King Bed, Non Smoking

Executive Suite, 1 King Bed, Non Smoking | Down comforters, minibar, in-room safe, desk

Executive Suite, 1 King Bed, Non Smoking

  • 732 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 1 King Bed, Smoking (Continental)

Down comforters, minibar, in-room safe, desk

Premier Room, 1 King Bed, Smoking (Continental)

  • 517 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Smoking (Continental)

Down comforters, minibar, in-room safe, desk

Superior Room, 1 King Bed, Smoking (Continental)

  • 377 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 1 King Bed, Non Smoking (Continental)

Down comforters, minibar, in-room safe, desk

Premier Room, 1 King Bed, Non Smoking (Continental)

  • 517 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 2 Twin Beds, Non Smoking

Down comforters, minibar, in-room safe, desk

Premier Room, 2 Twin Beds, Non Smoking

  • 377 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Twin Beds, Non Smoking

Down comforters, minibar, in-room safe, desk

Deluxe Room, 2 Twin Beds, Non Smoking

  • 323 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed, Non Smoking (Continental)

Down comforters, minibar, in-room safe, desk

Superior Room, 1 King Bed, Non Smoking (Continental)

  • 377 sq ft
  • Sleeps 3
  • 1 King Bed

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4.7 out of 5, Exceptional, (43)
The price is $59
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includes taxes & fees
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About this property

Wyndham Garden Suzhou

4.5-star Suzhou hotel, connected to a shopping center in Suzhou Old Town
2 restaurants, a health club, and a bar/lounge are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, 24-hour room service, and a seasonal outdoor pool are onsite. Housekeeping is available on request.
Wyndham Garden Suzhou offers 289 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and minibars. Accommodations offer separate dining areas. Beds feature down comforters. LCD televisions come with satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a health club and a seasonal outdoor pool.
Wyndham Garden Suzhou features a health club and a seasonal outdoor pool. Dining is available at one of the hotel's 2 restaurants. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wired and wireless Internet access.

Business-related amenities at this 4.5-star property consist of a business center and meeting rooms. Event facilities measuring 15252 square feet (1417 square meters) include conference space. This Art Deco hotel also offers a library, an arcade/game room, and multilingual staff. Complimentary self parking is available on site.

Wyndham Garden Suzhou has designated areas for smoking.

Buffet breakfasts are available for a surcharge.
ADD Restaurant - This fine-dining restaurant serves breakfast, lunch, and dinner.
Ding Feng Ge - This restaurant serves lunch and dinner.
24-hour room service is available.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee: CNY 100 per person
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • ADD Restaurant
  • Ding Feng Ge

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Health club
  • Library
  • Piano
  • Seasonal outdoor pool

Family friendly

  • Arcade/game room
  • DVD player
  • In-room babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 15,252 square feet of conference space
  • Business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • 7 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Ballroom
  • Built in 2006
  • Designated smoking areas
  • Local culture and ecosystem education
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator
  • Separate dining area

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 11:30 PM
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 100 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)

We should mention

The seasonal pool will be open from July to August
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Marco Polo Hotel Suzhou
Marco Polo Suzhou
Suzhou Marco Polo
Sofitel Suzhou
Suzhou Sofitel
Wyndham Garden Suzhou Hotel
Wyndham Garden Suzhou
Wyndham Garden Suzhou Hotel
Wyndham Garden Suzhou Suzhou
Wyndham Garden Suzhou Hotel Suzhou

Wyndham Garden Suzhou Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 45 out of 157 reviews
Rating 8 - Good. 68 out of 157 reviews
Rating 6 - Okay. 28 out of 157 reviews
Rating 4 - Poor. 11 out of 157 reviews
Rating 2 - Terrible. 5 out of 157 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Roy, Hicksville

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2024

6/10 Okay

Yanling

Liked: Cleanliness, staff & service
Convenient. Located in the heart of Suzhou.
Stayed 4 nights in Jul 2024

10/10 Excellent

Yan

Traveled with family
Liked: Property conditions & facilities
We got there around noon time， the staff was very friendly and found a room and let us check in. The room is clean and quiet。 There is a bus stop just outside the hotel， we used it to take buses to some famouse tourist destinations。And subway is only close to。
Stayed 1 night in May 2024

6/10 Okay

Nelly, Kissimmee

Traveled with family and small children, Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel needs to be repaired and renovations. When I booked these 2 rooms paid for three people fee, and confirmed for 3 persons. When I checked in, the hotel front desk told me it doesn’t have room for three persons and said Expedia description is not correct. And let me the exact money.
Stayed 1 night in May 2024

4/10 Poor

Teresa

Didn’t realize the hotel was so “old”! The room is so dark, lights aren’t bright enough! We’ve decided to check out instead of staying overnight!
Stayed 1 night in May 2024

10/10 Excellent

Kyle

Traveled with family
Very nice service, staffs, manager Andy Chen provided useful and helpful information regarding the city and how to make our tours easier and convenient. The room is very clean and quiet. Very good location. Highly recommended.
Stayed 1 night in Mar 2024

8/10 Good

HEQUN

Traveled with family
Liked: Cleanliness, staff & service, room comfort
This hotel was in a central location of Gusu. The check-in was streamlined and the staff are lovely. They helped to keep the luggages on the last day and even lent us their umbrellas. Double glaze windows are installed along the street side, so it is quiet at night. However, the faculties and carpets are bit old, part of the wall is not finished properly and some of the furnitures in the bathroom are broken.
Stayed 2 nights in Sep 2023

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel close to a metro station and Suzhou train station. Many restaurants and bars are around. It's nearby Guan Qian Shopping Street. Pretty convenient location. Staff is really friendly and helpful. Rooms are spacious and clean. I would definitely stay here again.
Stayed 2 nights in May 2021

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Stayed 1 night in Nov 2020

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Thin walls (noise issue). I had a problem with hallway voices, voices in the next room, as well as ambient noise (bass) from nearby nightclub. With the voices from within the building, it’s almost as if the design amplified them or made them echo louder, ditto for the noise of closing doors on the rooms in my hallway. A truly terrible design for a hotel. Very little English spoken here, staff well meaning but it was hard even to check in, let alone deal with issues that came up. It shouldn’t be necessary to call the actual hotel manager in order to find someone with satisfactory English skills. Maybe I’m being unrealistic about hotels in provincial Chinese cities, though Suzhou is not exactly a small place. I had unusual problems with key card not working (electricity kept shutting off every few minutes, including once when I was in the shower) and perhaps as a related problem, the hotel safe gave me a “fail” message and would not open when I had a lot of valuables inside. Try explaining all that with only a translation app! I give hotel staff full credit for patiently trying to understand and help me out, but it was an unusually stressful and disappointing experience overall. This isn’t what international travelers/ Expedia users would expect. Noise problems aside, I’ve never encountered these issues before in years of international travel on several continents, including (on this trip) in other hotels in China.
Stayed 3 nights in Jan 2020

8/10 Good

Sally

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveler

Stayed 3 nights in Nov 2019

10/10 Excellent

Chee Wai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for visiting Suzhou
Very nicely designed hotel, especially the lobby, atrium and the main breakfast restaurant. Room also modern and comfortable. I’m very impressed and also love the location, being near the subway and plenty of eateries and shops just outside the hotel. Also even though it was in a busy area of Suzhou, noise isolation was superb!
Stayed 1 night in Nov 2019

10/10 Excellent

Pen-Chung

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

8/10 Good

Ok

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok. Near mrt station and some food places nearby. Not as new as expected but peaceful environment.
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveler

Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, clean, comfortable
Location was fantastic. Minutes away from a main shopping area and also a metro stop. Very walkable to all areas. Staff is friendly, concierge is helpful and knowledgeable. Hot and cold tea on the lobby for convenience to travelers. Breakfast buffet was quality.
Stayed 3 nights in May 2019

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveler

Old hotel
Place is old. Night scene is good.
Stayed 3 nights in Mar 2019

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2019

10/10 Excellent

L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

10/10 Excellent

live2voyage, Washington dc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel. Great happy hour prices and food! Pool was a rooftop delight. The staff was especially helpful and friendly.
Stayed 1 night in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Good location, easy to get to and a lot of attraction within walking distance
Stayed 1 night in Jul 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star charges, 3 star facility, 1 star service
We stayed in this hotel on the 9th of April 2018. At check in we found the front desk was in complete chaos. People came from all directions. The staff there were powerless to maintain any order and only responded to the loudest voices. The lady who served us was very unfriendly and rude. I noticed she wore a trainee tag. I was traveling with my parents and 2 other elderly relatives(all 80 plus years old) and we booked 3 rooms. We were put in rooms in 3 different levels even though we asked for rooms close to each other. When I came to my room, the first thing that struck me was the condition. The carpet was old and filthy. There were plenty of dirty yellow marks on the tiled floor and wall in the bathroom. The furniture were aged, discoloured and peeling. And then it came to a long list of things that were faulty. My basin was completely blocked and that I had to use the bathtub instead. The toilet wouldn't flush properly. The light switches on one side of the bed did not work. At check out we waited for a long time for someone to check the rooms before our deposit was refunded. It feels that the hotel did not trust its guests. The hotel is desperately in need of a full renovation. What's more disappointing is the unprofessional staff. Most of the girls at the front were trainees who didn't seems to know what they were doing. I helped with English translation as only one person spoke the language. An international hotel?