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Pan Pacific Suzhou

4.5 star property

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Photo gallery for Pan Pacific Suzhou

4 restaurants, breakfast, lunch, dinner served; international cuisine
View from room
Lobby
Cafe
Deluxe King | Down comforters, minibar, in-room safe, blackout drapes

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Room service
  • Laundry

Explore the area

Map
259 Xin Shi Road, GuSou District, Suzhou, Jiangsu, 215007
  • Pan Gate
    ‪7 min walk‬
  • Master of the Nets Garden
    ‪2 min drive‬
  • Guanqian Street
    ‪3 min drive‬
  • Wuxi (WUX-Shuofang)
    ‪46 min drive‬

Room options

View all photos for Premier Twin

Down comforters, minibar, in-room safe, blackout drapes

Premier Twin

  • 344 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Two Bedroom Executive Suite

Down comforters, minibar, in-room safe, blackout drapes

Two Bedroom Executive Suite

  • 1184 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Large Twin Beds

View all photos for Premier King

Down comforters, minibar, in-room safe, blackout drapes

Premier King

  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Family Triple Room

Family Triple Room | View from room

Family Triple Room

  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bed

View all photos for Premier View Twin

Premier View Twin | Down comforters, minibar, in-room safe, blackout drapes

Premier View Twin

  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Family Two Bedrooms

Family Two Bedrooms | Down comforters, minibar, in-room safe, blackout drapes

Family Two Bedrooms

  • Sleeps 4
  • 2 Queen Beds

View all photos for Premier Balcony King

Premier Balcony King | Down comforters, minibar, in-room safe, blackout drapes

Premier Balcony King

  • 388.00 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King

Deluxe King | Down comforters, minibar, in-room safe, blackout drapes

Deluxe King

  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin

Deluxe Twin | Down comforters, minibar, in-room safe, blackout drapes

Deluxe Twin

  • 344 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premier Balcony Twin

Premier Balcony Twin | Down comforters, minibar, in-room safe, blackout drapes

Premier Balcony Twin

  • 388.00 sq ft
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Premier View King

Premier View King | Down comforters, minibar, in-room safe, blackout drapes

Premier View King

  • Sleeps 2
  • 1 King Bed

View all photos for Premier Balcony Suite

Down comforters, minibar, in-room safe, blackout drapes

Premier Balcony Suite

  • 732 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite

Family Suite | Down comforters, minibar, in-room safe, blackout drapes

Family Suite

  • 689 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Bed

View all photos for Deluxe Suite

Down comforters, minibar, in-room safe, blackout drapes

Deluxe Suite

  • 689 sq ft
  • Sleeps 2
  • 1 King Bed

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Exterior

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4.6 out of 5, Wonderful, (192)
The price is $81
per night
$94 total
includes taxes & fees
Feb 26 - Feb 27
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About this property

Pan Pacific Suzhou

Hotel in Suzhou Old Town
This smoke-free hotel features 4 restaurants, an indoor pool, and a fitness center. WiFi in public areas is free. Other amenities include a sauna, an outdoor tennis court, and a seasonal outdoor pool.
Pan Pacific Suzhou offers 336 air-conditioned accommodations with minibars and safes. Beds feature down comforters. 47-inch flat-screen televisions come with satellite channels.

Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries. This Suzhou hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to a seasonal outdoor pool and an indoor pool, Pan Pacific Suzhou provides an outdoor tennis court and a sauna. Dining is available at one of the hotel's 4 restaurants. This hotel offers access to a business center and 11 meeting rooms.

Public areas are equipped with complimentary wireless Internet access. Event facilities measuring 12917 square feet (1200 square meters) include conference space. This Suzhou hotel also offers a fitness center, a vending machine, and gift shops/newsstands.

Pan Pacific Suzhou is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and 10:30 AM.
萃英园全日餐厅 - This poolside buffet restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy alfresco dining (weather permitting). Reservations are required.
海天楼中餐厅 - Overlooking the garden, this restaurant specializes in Chinese cuisine and serves lunch and dinner. Reservations are required. Open daily.
吴宫瑞面 - Overlooking the garden, this restaurant serves breakfast, lunch, and dinner. Open daily.
Sun Ray禧禾意大利灵感餐厅 - This restaurant specializes in Italian cuisine and serves brunch and dinner. Open daily.
塔影咖啡 - Onsite café. Open daily.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Limited onsite parking
  • Onsite parking options include a garage

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; CNY 128 for adults and CNY 68 for children
  • 4 restaurants

Restaurants on site

  • Sun Ray禧禾意大利灵感餐厅
  • 吴宫瑞面
  • 塔影咖啡
  • 海天楼中餐厅
  • 萃英园全日餐厅

Things to do

  • Billiards/pool table
  • Golf driving range
  • Gym
  • Indoor pool
  • Outdoor tennis court
  • Sauna
  • Seasonal outdoor pool
  • Steam room
  • Table tennis

Family friendly

  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 11 meeting rooms
  • 12,917 square feet of conference space
  • Business center

Outdoors

  • Garden
  • On the riverwalk
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (47 inch wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchairs on site

More

  • 3 buildings
  • 5 floors
  • Banquet hall
  • Built in 1999
  • Lifeguards
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 47-inch flat-screen TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6 PM
Early check-in subject to availability
Late check-in subject to availability
Late check-in fee: 50-percent of room rate for check-in between 1:00 PM and 6:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, per adult, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CNY 258.0 per day

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 128 for adults and CNY 68 for children
  • Late check-in fee: 50-percent of room rate for check-in between 1:00 PM and 6:00 PM
  • Rollaway bed fee: CNY 258.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from July 15 to September 30
Pool access available from 7:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Parking height restrictions apply

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Pan Pacific Hotel Suzhou
Pan Pacific Suzhou
Suzhou Pan Pacific
Pan Pacific Suzhou Hotel Suzhou
Pan Pacific Suzhou Hotel
Pan Pacific Suzhou Hotel
Pan Pacific Suzhou Suzhou
Pan Pacific Suzhou Hotel Suzhou

Pan Pacific Suzhou Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 221 out of 378 reviews
Rating 8 - Good. 107 out of 378 reviews
Rating 6 - Okay. 36 out of 378 reviews
Rating 4 - Poor. 13 out of 378 reviews
Rating 2 - Terrible. 1 out of 378 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

9.4/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kenny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing amenities located on the property including a massive garden, delicious restaurant, and koi fish pond. Also free laundry service was a major plus. Staff were friendly and helpful.
Stayed 2 nights in Nov 2024

10/10 Excellent

Frances, Torrance

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love that you can visit panmen gate park. Even though it's off season and many stalls not open, it's still beautiful, especially at night. And the hotel feels very safe.
Stayed 3 nights in Oct 2024

10/10 Excellent

Geaik Theng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful looking hotel.
Nice looking hotel. From the outside looks like ancient temple. The water supply in the rooms was not strong. The breakfast was go oh d as they have a variety of food. Overall,was good and nice.
Stayed 2 nights in Oct 2024

10/10 Excellent

Ngai

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall environment of the hotel and free access traditional park. There are no similar hotels like this.
Stayed 2 nights in Oct 2024

10/10 Excellent

Man Fu

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel garden was directly linked to a historical area with a beautiful pagoda. Access for hotel guests was waved and the night light and dance show was fantastic. The two restaurants we tried were were very good.
Stayed 2 nights in Oct 2024

8/10 Good

Kwang Hua

Stayed 2 nights in Sep 2024

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but not great
Lovely room and all very clean. Enormous hotel. Chinese owned and run with mainly Chinese guests. Friendly staff. Next to gorgeous scenic area with 1800 year-old pagoda. The negatives: common areas smelled of cigarettes; no room service and restaurants deserted by 7.30pm with quite ordinary food; foreign credit cards and Alipay using foreign cards not accepted so had to use cash; not particularly convenient for the sights.
Stayed 1 night in Oct 2024

10/10 Excellent

Teodoro Obiang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Tina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent
Stayed 4 nights in Aug 2024

10/10 Excellent

Dennis Man Kit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

10/10 Excellent

yu chong

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique location.
Stayed 3 nights in Aug 2024

10/10 Excellent

Ydaline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. There are no complaints.
Stayed 1 night in Jul 2024

10/10 Excellent

Jiayao

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel garden!
Stayed 4 nights in Jun 2024

10/10 Excellent

Xinran

Liked: Cleanliness, staff & service, property conditions & facilities
Can have free access to Panmen which is great
Stayed 3 nights in Jun 2024

10/10 Excellent

Benyang

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice experience overall
Stayed 3 nights in Jun 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Room comfort
Overall its a beautiful property and highly recommend to visit the park behind during the day and when the lights are on. Breakfast was a good spread. Hotel room is okay keeping in mind that it is a slightly aged property.
Stayed 2 nights in May 2024

10/10 Excellent

Aloysius

Stayed 2 nights in May 2024

10/10 Excellent

cheuk shing

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very enjoy this place - the family suite room we had was excellent and it felt like we were living in a palace. The staff was good helping us get cars and being attentive whenever we came to the lobby but they didn’t tell us about some of the perks like the night cruise and hanfu clothing which was a shame. We found out when we were checking out and walked past a sign.
Stayed 2 nights in May 2024

8/10 Good

Hong

Traveled with family
Liked: Cleanliness, staff & service, room comfort
It’s nice that the guests have free access to the Pan Gate scenic area. However, the direction to the guest rooms located in the annex buildings is not clearly labeled.
Stayed 1 night in May 2024

10/10 Excellent

Kevin

Stayed 1 night in May 2024

10/10 Excellent

Zhuoqin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2024

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with the added perk of the free entrance to the Panmen park until 9pm. Rooms were ok and the grounds were spectacular although the location wasn’t really ideal in the end
Stayed 2 nights in Apr 2024

10/10 Excellent

Jung, Singapore

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful! We felt like we were back in ancient China with impeccable service. They provide free access to an ancient pagoda park which was also just delightful. The hotel has very nice food options too. It was a perfect vacation. Thank you!
Stayed 2 nights in Apr 2024

10/10 Excellent

Phu

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely stunning hotel, the facilities were off the charts, pool table, two swimming pools (one outdoor) golf simulator, not to mention it also is a tourist attraction in the hotel itself, leading to many attractions around the area. The only downside was restaurants nearby, there’s a convenience store that is open 24 hours next to the hotel across the road. Would highly recommend this hotel to anyone. So good!
Stayed 2 nights in Apr 2024

8/10 Good

CHANG

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
This is an unacceptable condition
This is my first trip with my mother. I chose this hotel because I liked 5-stars . The temperature in the room for three days was 27 degrees. I tried to adjust the air conditioner without any improvement, so that it was difficult to sleep at night. Finally, when I tried to check the air conditioner, The inside was really dirty, and it was so full of dust that the cold wind could no longer blow out. It is hard to imagine what kind of air we are breathing these days. This is a completely unacceptable situation. Due to the tight schedule, we cannot complain at that time, but I will keep following up, hoping that the situation will change.
Stayed 2 nights in Apr 2024