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Pan Pacific Suzhou

4.5 star property

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Photo gallery for Pan Pacific Suzhou

4 restaurants, breakfast, lunch, dinner served; international cuisine
Cafe
Property amenity
Meeting facility
Deluxe King | 2 bedrooms, down comforters, minibar, in-room safe

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
$72
includes taxes & fees
Sep 7 - Sep 8

Explore the area

View in a map
259 Xin Shi Road, GuSou District, Suzhou, Jiangsu, 215007
  • Shantang Street
    ‪5 min drive‬
  • Suzhou Museum
    ‪6 min drive‬
  • Humble Administrator's Garden
    ‪6 min drive‬
  • Wuxi (WUX-Shuofang)
    ‪34 min drive‬

Room options

View all photos for Premier Twin

2 bedrooms, down comforters, minibar, in-room safe

Premier Twin

10.0 out of 10
Exceptional
(1 review)
  • 344 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Two Bedroom Executive Suite

2 bedrooms, down comforters, minibar, in-room safe

Two Bedroom Executive Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 1184 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Large Twin Beds

View all photos for Premier King

Premier King | 2 bedrooms, down comforters, minibar, in-room safe

Premier King

  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Family Triple Room

Family Triple Room | View from room

Family Triple Room

  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bed

View all photos for Premier View Twin

Premier View Twin | 2 bedrooms, down comforters, minibar, in-room safe

Premier View Twin

  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Family Two Bedrooms

Family Two Bedrooms | 2 bedrooms, down comforters, minibar, in-room safe

Family Two Bedrooms

10.0 out of 10
Exceptional
(2 reviews)
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premier Balcony King

Premier Balcony King | 2 bedrooms, down comforters, minibar, in-room safe

Premier Balcony King

  • 388 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King

Deluxe King | 2 bedrooms, down comforters, minibar, in-room safe

Deluxe King

10.0 out of 10
Exceptional
(2 reviews)
  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin

Deluxe Twin | 2 bedrooms, down comforters, minibar, in-room safe

Deluxe Twin

8.0 out of 10
Very good
(2 reviews)
  • 344 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premier King Grande

Premier King Grande | 2 bedrooms, down comforters, minibar, in-room safe

Premier King Grande

  • Sleeps 4
  • 1 King Bed

View all photos for Premier Balcony Twin

View from room

Premier Balcony Twin

  • 388 sq ft
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Premier View King

Premier View King | 2 bedrooms, down comforters, minibar, in-room safe

Premier View King

  • Sleeps 2
  • 1 King Bed

View all photos for Premier Balcony Suite

2 bedrooms, down comforters, minibar, in-room safe

Premier Balcony Suite

10.0 out of 10
Exceptional
(1 review)
  • 732 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family King Room

Family King Room | 2 bedrooms, down comforters, minibar, in-room safe

Family King Room

  • Sleeps 4
  • 1 King Bed

View all photos for Family Suite

Family Suite | 2 bedrooms, down comforters, minibar, in-room safe

Family Suite

  • 689 sq ft
  • 2 bedrooms
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Bed

View all photos for Deluxe Suite

2 bedrooms, down comforters, minibar, in-room safe

Deluxe Suite

10.0 out of 10
Exceptional
(1 review)
  • 689 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Pagpda Suite

2 bedrooms, down comforters, minibar, in-room safe

Executive Pagpda Suite

  • Sleeps 2

View all photos for Premier Balcony Twin

2 bedrooms, down comforters, minibar, in-room safe

Premier Balcony Twin

  • Sleeps 2

View all photos for Premier View King

2 bedrooms, down comforters, minibar, in-room safe

Premier View King

  • Sleeps 2

View all photos for Premier Balcony King

2 bedrooms, down comforters, minibar, in-room safe

Premier Balcony King

  • Sleeps 2

View all photos for Family Triple Room

2 bedrooms, down comforters, minibar, in-room safe

Family Triple Room

  • Sleeps 3

View all photos for Premier View Twin

2 bedrooms, down comforters, minibar, in-room safe

Premier View Twin

  • Sleeps 2

View all photos for Two Bedroom Executive Suite

2 bedrooms, down comforters, minibar, in-room safe

Two Bedroom Executive Suite

  • Sleeps 4

View all photos for Deluxe Twin

2 bedrooms, down comforters, minibar, in-room safe

Deluxe Twin

  • Sleeps 2

View all photos for Premier Twin

2 bedrooms, down comforters, minibar, in-room safe

Premier Twin

  • Sleeps 2

View all photos for Family Two Bedrooms

2 bedrooms, down comforters, minibar, in-room safe

Family Two Bedrooms

  • Sleeps 4

View all photos for Deluxe Room (2 beds)

2 bedrooms, down comforters, minibar, in-room safe

Deluxe Room (2 beds)

  • Sleeps 2

View all photos for Standard 2-bed Room

2 bedrooms, down comforters, minibar, in-room safe

Standard 2-bed Room

  • Sleeps 2

View all photos for Premier King

2 bedrooms, down comforters, minibar, in-room safe

Premier King

  • Sleeps 2

View all photos for Family Suite

2 bedrooms, down comforters, minibar, in-room safe

Family Suite

  • Sleeps 3

View all photos for Deluxe Room (Double Bed)

2 bedrooms, down comforters, minibar, in-room safe

Deluxe Room (Double Bed)

  • Sleeps 2

View all photos for Deluxe Suite

2 bedrooms, down comforters, minibar, in-room safe

Deluxe Suite

  • Sleeps 2

View all photos for Premier Balcony Suite

2 bedrooms, down comforters, minibar, in-room safe

Premier Balcony Suite

  • Sleeps 2

View all photos for Triple Bedroom Executive Suite

2 bedrooms, down comforters, minibar, in-room safe

Triple Bedroom Executive Suite

  • Sleeps 6

View all photos for Executive Suite

2 bedrooms, down comforters, minibar, in-room safe

Executive Suite

  • Sleeps 2

View all photos for Wu Gong Hall

Lobby

Wu Gong Hall

  • Sleeps 6

View all photos for Deluxe King

2 bedrooms, down comforters, minibar, in-room safe

Deluxe King

  • Sleeps 2

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Exterior

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About this property

Pan Pacific Suzhou

4.5-star hotel in Suzhou Old Town
This smoke-free hotel features 4 restaurants, an indoor pool, and a fitness center. WiFi in public areas is free. Other amenities include a sauna, an outdoor tennis court, and spa services.
Pan Pacific Suzhou offers 336 air-conditioned accommodations with minibars and safes. Beds feature down comforters. 47-inch flat-screen televisions come with satellite channels.

Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries. This Suzhou hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services.
In addition to a seasonal outdoor pool and an indoor pool, Pan Pacific Suzhou provides an outdoor tennis court and a sauna. Dining is available at one of the hotel's 4 restaurants. Business-related amenities at this 4.5-star property consist of a business center and 11 meeting rooms.

Public areas are equipped with complimentary wireless Internet access. Event facilities measuring 12917 square feet (1200 square meters) include conference space. This luxury hotel also offers a fitness center, spa services, and a vending machine.

Pan Pacific Suzhou is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Children aged 6 and younger eat free breakfast.
萃英园全日餐厅 - This poolside buffet restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy alfresco dining (weather permitting). Reservations are required.
海天楼中餐厅 - Overlooking the garden, this restaurant specializes in Chinese cuisine and serves lunch and dinner. Reservations are required. Open daily.
吴宫瑞面 - Overlooking the garden, this restaurant serves breakfast, lunch, and dinner. Open daily.
Sun Ray禧禾意大利灵感餐厅 - This restaurant specializes in Italian cuisine and serves brunch and dinner. Open daily.
塔影咖啡 - Onsite café. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Limited onsite parking
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 68 for adults and CNY 68 for children
  • 4 restaurants

Restaurants on site

  • Sun Ray禧禾意大利灵感餐厅
  • 吴宫瑞面
  • 塔影咖啡
  • 海天楼中餐厅
  • 萃英园全日餐厅

Things to do

  • Billiards/pool table
  • Golf driving range
  • Gym
  • Indoor pool
  • Outdoor tennis court
  • Sauna
  • Seasonal outdoor pool
  • Steam room
  • Table tennis

Family friendly

  • Children's toys
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 11 meeting rooms
  • 12,917 square feet of conference space
  • Business center

Outdoors

  • Garden
  • On the riverwalk
  • Pool loungers
  • Pool umbrellas

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (47 inch wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchairs on site

More

  • 3 buildings
  • 5 floors
  • Banquet hall
  • Built in 1999
  • Lifeguards
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 47-inch flat-screen TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6 PM
Early check-in subject to availability
Late check-in subject to availability
Late check-in fee: 50-percent of room rate for check-in between 1:00 PM and 6:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, per adult, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Children aged 6 and younger eat free breakfast
Rollaway/extra beds are available for CNY 300.0 per day

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 68 for adults and CNY 68 for children
  • Late check-in fee: 50-percent of room rate for check-in between 1:00 PM and 6:00 PM
  • Rollaway bed fee: CNY 300.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from June to September
Pool access available from 7:00 AM to 9:30 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Parking height restrictions apply

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Pan Pacific Hotel Suzhou
Pan Pacific Suzhou
Suzhou Pan Pacific
Pan Pacific Suzhou Hotel Suzhou
Pan Pacific Suzhou Hotel
Pan Pacific Suzhou Hotel
Pan Pacific Suzhou Suzhou
Pan Pacific Suzhou Hotel Suzhou

Pan Pacific Suzhou Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 259 out of 422 reviews
Rating 8 - Good. 110 out of 422 reviews
Rating 6 - Okay. 37 out of 422 reviews
Rating 4 - Poor. 14 out of 422 reviews
Rating 2 - Terrible. 2 out of 422 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

9.6/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Hera

Stayed 5 nights in May 2025

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Staff & service

Big old place

Hotel is big, busy, service is mediocre.
Stayed 2 nights in May 2025

10/10 Excellent

Emily

Stayed 1 night in May 2025

10/10 Excellent

Chi Tim Nelson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Angie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we’re good only a bit dusty room and skins were itching when sitting on the chairs, we used towels to covered the chairs. 😛😅
Lobby
Inside room
In side room
Stayed 3 nights in Apr 2025

10/10 Excellent

Kam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s more like a resort than a regular hotel. It has a private park on site.
Stayed 6 nights in Apr 2025

2/10 Terrible

Wang Da Ansley

Stayed 2 nights in Apr 2025

10/10 Excellent

S H

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bravo to the standard

The service is fantastic, especially bravo to Miss Wang and Ms Mia from concierge, even though they are just intern, but the quality of service they provided is way beyond expectation.
Stayed 5 nights in Apr 2025

10/10 Excellent

Paul

Stayed 2 nights in Apr 2025

10/10 Excellent

Hiu-Man

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff from front door manager, bus boy, buffet waiters all show lack of trainings. No big deal. Wonderful place, an unique experience. Definitely will come back again since the price is very reasonable.
Stayed 3 nights in Apr 2025

8/10 Good

Ngoc

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, breakfast buffet was just ok. Indoor and outdoor pools, amazing chinese gardens all around and laundry facility.
Stayed 2 nights in Apr 2025

10/10 Excellent

Fan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast and services, serene atmosphere surrounded by the garden
Stayed 2 nights in Apr 2025

10/10 Excellent

Daiyan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is good and convenient.
Stayed 2 nights in Mar 2025

10/10 Excellent

scott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent property with attentive staff. My family enjoyed an excellent brunch at the brasserie and dinner at Hai Tien Lo restaurant. The surrounding Pan Men scenic area at night was particularly spectacular. We felt like we had it to ourselves.
Stayed 2 nights in Mar 2025

10/10 Excellent

Loh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A grand hotel that is as much a sight seeing spot by itself as the rest of Suzhou.
Stayed 2 nights in Mar 2025

10/10 Excellent

Min-On

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is amazing Linked to a paid park with easy access to vicinity. Lovely architecture and service was impeccable. We stayed in the suite which was very large and fully stocked with amenities. Only feedback we have was the air-conditioning which on query is actually partly centralised. Overall a definite recommendation to stay here when you come to Suzhou. In fact, I'd recommend you explore the hotel and park grounds 1st before you head out to explore Suzhou old town
Stayed 1 night in Mar 2025

8/10 Good

giorgio, Brooklyn

Stayed 2 nights in Mar 2025

10/10 Excellent

Pei Wen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all, Pan Pac Suzhou (吴宫) is definitely worth the price. The scenery within the hotel premise is really fantastic, tranquil and serene. Makes you feel like you just stepped into a majestic chinese mansion. Breakfast buffet was so super good ! We had lunch at the Haitianlo restaurant, the food was very nice and affordable! There is a laundry room at lvl 1 with free washer dryer and detergent, laundry bags were provided too. The indoor pool was heated and there was a lifeguard on duty. Our room was at the XiXiaLou side. The hotel staff were very ftiendly and helpful, doorman was also very helpful! I would definitely return here if I come to Suzhou again. Would recommend to friends and family too.
Stayed 4 nights in Dec 2024

10/10 Excellent

JOO TECK

Liked: Cleanliness
Hotel look old and not well maintains.

6/10 Okay

Verified traveler

Liked: Cleanliness
Rather confusing building complex with long labyrinthine corridors. Main restaurant was very average with zero atmosphere (it was perhaps early but still). Breakfast restaurant had pretty basic western offering.. and also lacked atmosphere. Service was hard to get in English (quite understandable) and at times a bit spotty (pretty sure not only cultural misunderstanding). Room itself was nicely laid out and maid service was considerate and friendly. An okay hotel but prob would next time try a less… “industrial” establishment
Stayed 3 nights in Dec 2024

8/10 Good

Sock Leng

Stayed 2 nights in Dec 2024

10/10 Excellent

Heow Sian

Traveled with family
Both front counter and cleaners are very friendly.
Stayed 2 nights in Dec 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitable staff, neat room and great location.
Stayed 1 night in Nov 2024

10/10 Excellent

Siang Hwa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast buffet spread. Nice and peaceful hotel ground. If you do not mind a bit of walking (10-15 minute), there are many food outlets and a shopping mall
Stayed 3 nights in Dec 2024

10/10 Excellent

Dayeon

Stayed 1 night in Nov 2024