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Hotel Nikko Suzhou

4.5 star property

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Photo gallery for Hotel Nikko Suzhou

Premium bedding, minibar, in-room safe, desk
Exterior
Exterior
Lobby lounge
Premium bedding, minibar, in-room safe, desk

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Parking included
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
No.368 Changjiang Road, Suzhou, Jiansu, 215011
  • Hanshan Temple
    ‪6 min drive‬
  • Shantang Street
    ‪8 min drive‬
  • Humble Administrator's Garden
    ‪10 min drive‬
  • Wuxi (WUX-Shuofang)
    ‪38 min drive‬

Room options

View all photos for Comfort King Room

Comfort King Room | Premium bedding, minibar, in-room safe, desk

Comfort King Room

  • 398 sq ft
  • Sleeps 2
  • 1 Large Twin Bed

Premier Suite

  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Corner Deluxe Room

Corner Deluxe Room | Premium bedding, minibar, in-room safe, desk

Corner Deluxe Room

  • 786 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury King Room

Luxury King Room | Premium bedding, minibar, in-room safe, desk

Luxury King Room

  • 775 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive King Room

Executive King Room | Premium bedding, minibar, in-room safe, desk

Executive King Room

  • 398 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

Executive Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe King Room

Deluxe King Room | Premium bedding, minibar, in-room safe, desk

Deluxe King Room

  • 602 sq ft
  • Sleeps 2
  • 1 Queen Bed

Comfort Twin Room

  • Sleeps 2
  • 2 Twin Beds

Deluxe Twin Room

  • Sleeps 2
  • 2 Twin Beds

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The price is $85
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includes taxes & fees
May 25 - May 26
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About this property

Hotel Nikko Suzhou

4.5-star hotel in Huqiu District
This hotel features 3 restaurants, an indoor pool, and a fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite.
Hotel Nikko Suzhou offers 473 accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. 40-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.
In addition to an indoor pool, Hotel Nikko Suzhou provides a sauna and a fitness center. Dining is available at one of the hotel's 3 restaurants. The property also offers a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wired and wireless Internet access is complimentary.

Business-related amenities at this 4.5-star property consist of a business center and meeting rooms. This luxury hotel also offers a vending machine, tour/ticket assistance, and concierge services. Onsite self parking is complimentary.

Hotel Nikko Suzhou has designated areas for smoking.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
弁庆 - This restaurant specializes in Japanese cuisine and serves lunch and dinner.
桃李 - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.
La Brasserie - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
The Lounge - Onsite lobby lounge. Happy hour is offered. Open daily.
24-hour room service is available.

Languages

Chinese (Mandarin), English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: CNY 140 per person
  • 3 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • La Brasserie
  • The Lounge
  • 弁庆
  • 桃李

Things to do

  • Gym
  • Indoor pool
  • Sauna
  • Shopping mall

Family friendly

  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 29 floors
  • Banquet hall
  • Built in 2015
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Please note: La Brasserie buffet restaurant is open limited hours (6-10 AM) until further notice. During this time, à la carte meal service is available at The Lounge from 9:30 AM to 9:30 PM.
The Club Lounge on the 27th floor is currently closed until further notice. Guests booked in rooms with Club Lounge access receive benefits at the lobby lounge.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 350.0 per night

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately CNY 140 per person
  • Rollaway bed fee: CNY 350.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean & Safe Stay (Okura Nikko Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 11:00 PM

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Nikko Suzhou
Hotel Nikko Suzhou Hotel
Hotel Nikko Suzhou Suzhou
Hotel Nikko Suzhou Hotel Suzhou

Hotel Nikko Suzhou Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 67 out of 111 reviews
Rating 8 - Good. 34 out of 111 reviews
Rating 6 - Okay. 8 out of 111 reviews
Rating 4 - Poor. 1 out of 111 reviews
Rating 2 - Terrible. 1 out of 111 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Jose

Business traveler
Liked: Cleanliness
Disliked: Staff & service, room comfort

Don't Stay Here

This hotel presents itself as a high end hotel, but it is not. I stayed in a Deluxe Bedroom, on the 19th floor. The sound proofing on the windows is horrible. I could hear all the cars honking every morning from the 19th floor waking me up. At times, you could smell cigarette smoke coming thru the vents from other bedrooms. The only good things about this hotel are the breakfast, nearby subway station, and the dry cleaning. The customer service is subpar. I had to checkout sooner than expected. I checked out 1 hr past the deadline, and was charged an additional night. The manager would not waive the additional night because of 1 hr. I have stayed at this hotel everytime I am in China, but have realized there are better options available nearby. Stay there instead.
Stayed 5 nights in Feb 2025

10/10 Excellent

Kenbely

Stayed 1 night in Oct 2024

10/10 Excellent

Kenbely

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Good location MRT just next to me
Stayed 2 nights in Oct 2024

10/10 Excellent

Kenbely

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place! but not much restaurants around the shopping mall. good location just next to the MRT
Stayed 2 nights in Oct 2024

6/10 Okay

Verified traveler

Not 5 Star quality!!!

I think that Nikko Corporate HQ needs to encourage this hotel to be more accommodating to guests! When I made the reservation on Hotels.com, I had written a special request to have hypoallergenic bedding since I am allergic to down. I received a message back that they had a pillow for me but none of their bedding was feather-free. I can’t believe that they can’t figure this out! After all, Suzhou is famous for its gorgeous silk filled quilts! Their Lounge Bar also needs to have a better selection and understand how wines should be served. Since it was New Year’s Eve, we tried to order a bottle of sparkling wine to celebrate. They were out of most of the wines on their wine list and finally brought over a warm bottle of a much more expensive bottle of champagne. Finally, their buffet breakfast was nothing special at all and the staff started cleaning it up at 10 am on New Year’s Day! I had only come down at 9:30 as I hadn’t realized that they would close it so early in a national holiday. For a 5 Star hotel, this hotel was very disappointing!
Stayed 1 night in Dec 2023

10/10 Excellent

Petr

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

11/10

As always. Amazing stay.
Stayed 4 nights in Jun 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb!

Although most facilities were closed due to COVID-19, the service and attitude was still amazing, best experience ever!
Stayed 1 night in May 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing are nice, good location and very clean.
Stayed 4 nights in Nov 2019

8/10 Good

Boon Tong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

10/10 Excellent

Tony

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice facility. Modern, clean, no complaints whatsoever.
Stayed 2 nights in Dec 2018

10/10 Excellent

Nan, Bangkok Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice staff, nice place

Very good location, 200m.from train station. Variety of breakfast and good taste. The room was so clean and amenities in room is good. I'm really love this hotel.
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

Brand new room.
Stayed 1 night in Aug 2018

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

More than you thought you wanted!

It starts with happy smiles, greetings and a lightning fast check-in. The room was big and already chilly. Two keys to always have the lights on, digital buttons and outlets, adapters and chargers, and even external inputs for the TV. Everything you want from a hotel (comfort, toiletries, plush towels) plus an added touch of technology and elegance. Even the bathroom overhead speaker played the TV so you never miss a beat. internet was fast and reliable and no fumbling with hotel passwords. The gym and pool we're also a hit. The one snag I had in the three nights was trying to order room service... No one understood enough to complete the order. Luckily for me, they had a gourmet buffet which was three levels of delicious!
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pros: Room & Bathroom Excellent, Very Clean, Excellent Breakfast Selection & Quality, Cons: Couldn't stay longer
Stayed 2 nights in Jul 2018

8/10 Good

Elisabeth, Espergærde

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel

Lovely hotel, very good Japanese restaurant

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good. It was an enjoyable stay.

10/10 Excellent

Boon Tong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel in Suzhou

Nice service, nice food and good environment.
Stayed 3 nights in Jan 2018

10/10 Excellent

WENWEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice swimming pool with Jacuzzi, comfort rooms.But the gym has only limited equipment, not good for weight training. The location is a bit far from everything else.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good experience

very nice hotel, check in counter is very polite, room is clean, breakfast is good, very good stay experience i like this hotel

10/10 Excellent

Pay-Hsii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient and nice hotel

High CP value hotel. Definitely will come back and stay for either business or leisure.

10/10 Excellent

Jeffrey, Minneapolis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for the money.

10/10 Excellent

Tomoko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025